Connection problems between desktop and Palm

I used to be able to HotSync with my computer, but it stopped working. I thought it might be the cable, but I have gotten a new one and the connection is still not established when I try to HotSync. The computer doesn't seem to be recognizing the Palm cable as a Hardware device. I've trying all the trouble-shooting ideas from the Palm website, but I haven't figured it out. Any help is greatly appreciated, as I have not been able to back up my Palm in a couple months.
Post relates to: Palm m515

defenitely a device driver conflict.
did you try Soft Reset you Palm?
1. make sure your hotsync manager is running (it's the red & blue circle arrow down in your system tray where the clock is)
2. Right click on hotsync mgr and  make sure the Local USB and Local or if you see a Local Serial option has check next to them
3. Try closing down your hotsync manager by right click on it and select Exit and then re-enable it again by going into Start > Programs > Palm > Hotsnc Manager and try hotsyncing..
When following the steps below - Did your system detect your hardware???
For XP, right click on My Computer and select Manage.
On top menu click on View and select "Show hidden devices".
Turn off your Palm.
Disconnect & re-connect your USB cable from your Palm to PC.
Turn ON your Palm and do a hotsync. (keep on eye on your device manager)
If the Palm Handheld appears, click the + sign to expand.
Right click on The Palm Handheld and select properties.
Click on Driver tab and click on Uninstall. (If you see more than 1 palm handheld device driver uninstall them, I have seen this in Windows 2000)
Perform a hotsync and let your system detect the new hardware.
if not you will need to uninstall Palm Desktop software and clean up your registry and backup your data.. let me know I will email you the steps..

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