Connection problems with ESA C160 and WSA S160

currently I have deployed ESA C160 and WSA S160 devices in a network but I cannot remotely connect to the devices.
I have installed Cisco 2811 Terminal server with octal cable connections and cannot seem to get terminal access.
As well I have connected the Management Interface to a local switch and provisioned VLANs on subnet 192.168.42.X to allow for access but no connection seems to work to gain access to the devices.
I am wondering if there is a specific cable configuration or connection which will allow me access to the applicances for configuration.
Any help is appreciated!

HI
Are you attempting a remote connection to the serial ports via 2811? I may be missunderstanding your post.
The serial ports are 9600 Baud 8N1.  Typically you will use a null modem cable for the connection.
For the network you should be able to connect to the manamgement interface  SSH and HTTPS should be enabled by default. If you connect directly to this port using a crossover cable can you establish a connection?
If the network connection is failing I would first start with the serial port so you can verify that the configuration is as you expect it to be, meaning the IP address and services enabled. If everything checks out in the configuration. I would next test using a crossover cable on the same subnet. If that works then I would connect the appliance to a switch and test from there. The biggest questions that come up are can you route to the appliance over the network and can you resolve the host over the network.
Christopher C Smith
CSE
Cisco IronPort Customer Support

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