Connection speed dropping

My broadband connection was activated 11 days ago. For the first 10 days the speed was 6mb, but today it dropped to 1mb. Please advise. Thanks. ADSL line status Connection information Line state Connected Connection time 0 days, 1:26:39 Downstream 1,144 Kbps Upstream 1,005 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.5 Latency type Interleaved Noise margin (Down/Up) 22.3 dB / 6.0 dB Line attenuation (Down/Up) 48.0 dB / 26.6 dB Output power (Down/Up) 0.0 dBm / 12.9 dBm
Solved!
Go to Solution.

Have got my line reset, and speed is up. however, the CRC Errors number is high, is it acceptable?
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 20:42:46
Downstream
6,155 Kbps
Upstream
963 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.4 dB / 5.3 dB
Line attenuation (Down/Up)
48.0 dB / 26.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
2295 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1589

Similar Messages

IBook G4 512Mb Airport connection speed drops to nothing.

I have (last week, following a disk crash!) upgraded from an iBook G3 to an iBook G4. Both machines on 10.4.6.
I have a Netgear wireless router using WEP, which hasn't changed.
With the old G3, I always enjoyed fast wireless connection (even on 802.11b), but since the change, I have experienced alarming performance problems.
I have installed the latest Airport 2005-001 update.
Problem:
Connected via ethernet cable, all fine.
Connected via Airport, full strength signal appears (and this never changes - the iBook is most often right next to the router anyway).
But after maybe 15, 30 minutes, internet connection speed (most notably on Safari sessions) drops to zero. It may be my imagination, but email still seems to work.
As I say, the signal strength never wavers. It must be something up with the iBook/internal Airport. I have read other posts elsewhere about similar problems when using 1.5 Gb memory, but these were apparently solved with Airport 2005-001.
Any ideas gratefully tried!

A follow up... for anyone else encountering this issue.
I found the following article:
http://docs.info.apple.com/article.html?artnum=106799
and followed what it said about setting up specific 'Locations' for the different connection types (broadband ethernet, wireless and dialup), and specified explicit DNS server IP addresses, and all now seems well.
Why this is so different following the change to the G4 I have no idea.
I also added 512 Mb of memory (after testing the above)!

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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Connection Speed Drop

hi guys looking for some information really i have a problem now for 3 days with connection issues, changed the filter numerous times, reset router lost how many times i have done that, tried a different bt router still the same
here is this, also i am having problems with pages loading up like ebay, facebook, cant view no photo's if they are good quality where as b4 everything worked great
i have phoned BT twice they have arranged to get an engineer to check the exchange equipment, then he will come to the house to check internal wiring router, on the first call to BT they done numerous line checks, and the gentleman i was talking to done numerous checks on the line and said that the fault was at the exchange, i just would like to know some information reardging my connection has it been capped exc exc
any injformation will be greatly received
ADSL line status
<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:34:16", "3,040 Kbps", "448 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.1", "Interleaved", "15.0 dB / 20.0 dB", "47.0 dB / 29.5 dB", "18.3 dBm / 12.1 dBm", "11", "1", "0", "43 / 0", "0 / 2147480000", "nil / 0", "2"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:34:16
Downstream
3,040 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.0 dB / 20.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.5 dB
Output power (Down/Up)
18.3 dBm / 12.1 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
43 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
2

Hi your changing filters and restarting the hub is what has caused your loss of speedit has caused your IP profile to dropand reduce your download speed this has happened because the exchange equipment has seen your line as unstable due to the number of disconnection you need to leave the hub connected for 3/5days with NO restarts to allow the exchange equipment to see your line as stable and increase your profile and your speed to get the best results you need constant connection24/7 leaving every thing alone andit will recover
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Internet connection keeps dropping at night

I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
I was thinking maybe there was something wrong with my ethernet card but now I think it must be something in the black hub because the white one worked. Am I correct in thinking I need a new router?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
BT speedtester
Download speed achieved during the test was - 8442 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
IP Profile for your line is - 9181 Kbps

Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

WRT330N slow cable internet, speed drops significantly

I have been using a new WRT330N gaming router with firmware 1.00.4 and one day the connection speed drops to 10kb/s download speeds from every connected device(xbox360, vista, xp). I turned off the WRT330N router and connected my old WRT54G speedbooster router and my connection is back to 800kb/s. I did a factory restore to the 330N but after about 40 minutes the speed drops to 10kb/s again... I can't seem to figure out what is causing this to happen when my other router works just fine.

If possible try upgrading the firmware of the router keep on holding tightly the reset button in such a way that power light is blinking on the router & then do a complete network power cycle i.e., unplug the power cables from the modem & from the router & then plug in the power cable to the modem first once all the lights are solid green you could plug in the power cable to the router & check out it will definately work!!
Also, you need to do the advanced wireless settings such as Radio Band Frequency to 50,Frag thres=2306 & Rts thres=2307 & then uncheck a Block Anonymous Internet Requests & it will definately work!!!

EA4500 - Connection Speed

Got the EA4500 & very excited, but the connection speed drops significantly when 2 machines are on web in same room. Tips?

There are four (4) reasons why the wireless connection between your Linksys router and your devices such as computers, laptops is intermittent or is experiencing a dropping speed. These are:
• MTU Size
• Frequency interference from other wireless devices
• Low signal quality received from your wireless router
• Router’s firmware needs an upgrade
Frequent wireless speed can be resolved by doing the following:
i. Adjusting the Maximum Transmission Unit (MTU) size
ii. Reducing Wireless Interference
iii. Customizing the Wireless Settings of the Router
iv. Updating the Firmware of the Router
Here is the link for resolving dropping wireless speed: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=172c1dae41534ddd818c560b60c7c230_4029.xml&pid=80&r...

WRT350N Connection/Speed Problem

All,
Just picked up one of these but I think it needs some tweaking. Occasionally B devices will lose connectivity. Within a few seconds, link is reestablished. This happens for all B devices ... although not at the same time. Today when down downloading a large file, the download speed starts out good but then over time drops to 1-2 kbps. This happens on both wireless and wired connections.
I've tried different combinations of channels but no improvement.
Thoughts?
Brian

If the connection speed drops on both the wired and wireless connection then check the internet setup on this router. Make sure you have a Public IP and DNS under status. Reduce the MTU (up to 1365) on this router. About the wireless connection dropping, Make sure you have selected Wide (40 MHz) Radio Band and wide channel is set to 9 and standard to 11. In this way your router will work in all the three modes (b, g and n). Reduce the beacon interval to 50 and RTS and Fragmentation Thresholds by 40 each if required.

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Low broadband speeds, connection keeps dropping

Recently I have seen broadband speeds drop from about 11mb to about 2. this is coupled with the home hub 4 constantly dropping the connection and the orange power light flashing orange.
Bt have been here but claim no problem on the line.
I am starting to think this is related to the latest firmware upgrade. Is there anyway to roll back to test this theory. Or does anyone have any other suggestions.
Thanks
James

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

Considerable speed drop with our Infinity connecti...

Hello all,
First time forum user, looking for some advice!
Ok, so we had Infinity installed probably 8 months ago and have been really impressed with the speed. We've consistently gotten very high fifties for our connection, maybe 60mb or so at 2am on a Thursday!
Lately however, our connection has dropped to around 12mb - it also seems hugely inconsistent and at the moment we're unable to buy a movie from iTunes as teh connection seems to clog up almost instantly. This situation has been ongoing for about a month or so. (no hardware or software changes at all in this period)
So far I've tried;
1. Resetting the Modem and Router completely, several times to no avail.
2. Changes wireless channels, seemed to make no difference at all.
3. Checking all connections, no issues (setup has not changed at all since installation)
4. Tested different speed test, BT says around 10-12 - same for ThinkBroadband
Other oddities seem to be a reduced wireless speed around the house, last week transferring stuff between my Mac and NAS was horrendous - what would cause a sudden wireless speed dropoff? Another oddity is a regualr random sign out of the PlayStation network, may or may not be related?
In terms of hardware, I'm running the standard Inifinity setup, with a HH3. We have a number of Apple devices using the connection, and I use Macbook Air - which I mention due to its lack of ethernet port, which seems to be a real showstopping issue last time I called the support desk - basically the chap implied I was unsupportable running a Mac..!
So folks, where on earth do I start with this one!

It could be a faulty Homehub. To try and establish this you will need to use a computer with an Ethernet connection to do this.
Make a direct connection with a computer to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and run a speed test as per the link http://speedtest.btwholesale.com/ and post the results.
Guide to eliminate Homehub:
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.

FileSharing Transfer Speed Drops after sharing internet connection

Hi Folks
Sometimes, when I copy files via FileSharing,
the speed drops exactly to the max. upload speed my internet connection has.
= instead of 12 MB/s I got 600 ~700 KB/s.
I needed a bit of work to see this connection.
But after a while, it changes back to normal.
However, I did share the ethernet-internet-connection from one machine via WiFi (to surf with an iPod Touch).
Could that initiate this problem? I believe so.
Internet-Provider is cablecom, switzerland, zurich.
I use a Zyxel Ethernet Switch to connect two macs with the cablecom-modem (and together).
So Idetached the cablecom-modem from the ZyXel Switch and restarted both machines.
Now, the copy-action via filesharing has the expected full speed. (Just no internet, of course).
After that I connected the Cablecom-Modem again,
restarted (PowerOff/On) the ZyXel Switch,
and tried the same again:
Now the speed is slow.
It seems that I really should NOT share the Ethernet Internet Connection with WiFi
Won't do that anymore because I often copy files from one machine to the other and this slow transfer speed kills me.
Why is that affecting the connection between two local machines?
How can I reset this to "normal".
I hope there is a way to do it in OS X instead of waiting until it sets itself to "normal" from cablecom's side.
[ -Despite the fact that I should use a wireless router- ]
Is there any chance that this is an issue that OS X could resolve?
Best would probably be: the local connection between two machines should not be affected by the provider in any circumstances.
BTW: The cablecom-modem gives - via a ZyXel Switch - both computers unique IP's and they are reachable/visible from the internet.
Greetings from Zurich
Alain Burki
If my English is bad
please forgive me

I am doing the same thing (have tried it occasionally over the past 6 months or so and cannot install Arch because of it)...sad panda. The downloads start fast (up to 5MB/s), then when it gets to 49% it slows all the way down until it gives up and moves to the next mirror, repeating and repeating and repeating until finally it shows:
core is up to date
error: failed to update extra (download library error)
error: failed to update community (download library error)
:: There are 51 members in group base
:: Repository core
Enter a selection (default=all): error: failed to prepare transaction (could not find database)
I've tried commenting out the XferCommand and using wget but that fails even worse.
Thank you for posting this, I am glad I am not the only one experienceing this. I was about to give up searching and post too.

Connection speed dropping

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