Connection speed OK; cable service/lines OK; sudden s l o w reception. Why?

We have 2 laptops and a PC all running XP, connected via a Linksys WRT54G v.2 and a D-Link modem to 4MB/512K cable service.   Always had virtually instantaneous connection, excellent signal strength, 54.0 mbps speed, set for automatic connection.
Until about a month ago. Then, every once in awhile it was like dialup around here when more than 1 of us was online. Took nearly 2 minutes to download any website, no matter if it was almost all text. Forget uploading.
So...
Had the cable service out here 3x, 3 different guys.  According to them connection was and is fine in both directions.
To humor me they the service line and the internal and external splitters (we have dish service for TV, had it for 2yrs now with no problem).
I also replaced the ethernet line to the router.
And replaced the coax inside from the splitter to the modem.
Although the signal barely extends outside our large yard, and we're the only one around here with computers, I even (finally, I'm ashamed to say) secured the network.
And for a couple days, all was OK.
Just for grins, I even upgraded our cable service to 1MB.
Well, today things seem to be s lo w ing down again when more than one of us is surfing. No gaming, no videos; we're talking "shopping ebay" or "reading blogs".
Any bright ideas on what the heck is going on? The only thing I haven't done is relocate our cordless phone, but it's in the same place it's always been.   Problem's identical on all 3 computers, so I don't think we can blame them.
Will switching to a router with a faster transmission speed have any effect?
Please speak in Idiot. I am seriously untechnical.

Similar Messages

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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Extremely poor connection speed plus the line keep...

Hi
I moved into a new build flat in Jan 2013, and had an outsourced engineer activating my phone line early Feb. When I first signed up to the service, the estimated connection speed was advertised to be 3-7 Mbps.
It's been about 12 months since the line was activated, and I've been suffering from 2 main problems which were never resolved:
1) Line dropping - the middle "Broadband" light of my BT homehub turns from blue to flashing yellow once every few hours every day. On a very bad day, it happens every 20-30 mins. I need to work from home sometimes and to connect to my company's VPN. The frequent disconnection of broadband has caused a huge amount of trouble in the last 12 months!
2) Very slow broadband speed - the estimated connection speed has always been advertised to be 3-7 Mbps. In fact, in the first 2-3 months after the line was activated, the average speed was 3-4 Mbps, but since last April the speed has remained around 1-1.5 Mbps, or 2 Mbps on a good day.
The speed seems to fluctuate a lot as well - I can tell from loading a YouTube video. Basically at all times it is impossible to load a 720p video properly. Turned it down to lower bit rates, it loads for a few seconds then stops loading at all. About a few seconds later, it continues to load again... so on and so forth.
I used to be able to use LoveFilm/BBC iPlayer streamed to my TV in the first couple of months, but now there is no chance of doing it at all.
With the combination of the 2 issues, I have complained to BT so many times but every time I was told that my connection speed was good, even though it is far less than the speed range I was advised when I first signed up. It has been extremely frustrating that it's almost the end of my contract but I still cannot get a stable broadband connection nor a reasonable speed that will load a YouTube video smoothly!
Below is the stats I've got from a speed test and from the HomeHub. Tonight seems to be a less busy night, so I will post the stats from another time when the issues are really bad.
The problem has been bothering me since I moved into this flat and I'm getting really desperate so any help is much appreciated!
Many thanks,
Will
Download speedachieved during the test was - 2.07 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 2 Mbps
Upload speed achieved during the test was - 0.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Connection Information
Line state:
Connected
Connection time:
0 days, 02:26:21
Downstream:
2.215 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 6.0 dB
Line attenuation (Down/Up):
42.1 dB / 24.8 dB
Output power (Down/Up):
18.6 dBm / 12.4 dBm
FEC Events (Down/Up):
11042736 / 0
CRC Events (Down/Up):
17046 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
58085 / 9
Error Seconds (Local/Remote):
1264 / 2

if you cannot access the master socket and hence the test socket you cannot eliminate line noise caused by the internal wiring and if engineer finds internal wiring the problem then you will get charged £130 for call out
removing the bellwire is easy but really need to be the master as well - still all extensions will be a start bellwire removal
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Sometimes my computer takes too long to connect to new website. I am running a pretty powerful work program at same time, what is the best solution? Upgrading speed from cable network, is it a hard drive issue? do I need to "clean out" the computer?

Many times my computer takes too long to connect to new website. I have wireless internet (time capsule) and I am running a pretty powerful real time financial work program at same time, what is the best solution? Upgrading speed from cable network? is it a hard drive issue? do I only need to "clean out" the computer? Or all of the above...not to computer saavy. It is a Macbook Pro osx 10.6.8 (late 2010).

Almost certainly none of the above! Try each of the following in this order:
Select 'Reset Safari' from the Safari menu.
Close down Safari; move <home>/Library/Caches/com.apple.Safari/Cache.db to the trash; restart Safari.
Change the DNS servers in your network settings to use the OpenDNS servers: 208.67.222.222 and 208.67.220.220
Turn off DNS pre-fetching by entering the following command in Terminal and restarting Safari:
defaults write com.apple.safari WebKitDNSPrefetchingEnabled -boolean false

I am having trouble connecting to my network all of a sudden. It is not an issue with the service/router. I keep getting kicked off and getting a ! in my airport... anyone know what's up with this?

I am having trouble connecting to my network all of a sudden. I am able to connect to other networks but not my own. It is not an issue with the service/router because other devices connect fine. I keep getting kicked off and getting a ! in my airport. Last time it happended I called apple and the suggested I wipe my HD and reinstall everything. I did and it did not work. One day I turned my laptop on and it connected no problem. Now it has kicked me off again. I tried resetting my IP address but that does not work either! Has anyone had this problem?

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

Very slow connection speed, after phone line probl...

My catalogue of problems starts about a month ago. The phone line developed heavy interference and my Broadband connection kept dropping. This was diagnosed as being a fault with my HH 1.5. BT duly sent me a replacement HH3 which arrived about 3 days later. I installed the new hub, changed all the wiring and the filters for the new kit that came with the hub only to discover that the interference on the phone line was now even worse. It was so bad that at times you could not even hear what was being said on the other end of the phone, so an engineer visit was arranged.
A week later a BT engineer came and checked the line, sure enough there was a second problem and all the wiring from my house to the nearest telephone pole had to be replaced.
These problems had had a catastrophic effect on my connection speed and profile (I was getting about 500 kbps both up and down stream), so I dutifully reset the hub after the engineer had finished and waited for the line to stabilise.
14 days later and the upload speed had doubled, but the download speed is still unchanged at 570 kbps, about half the current upload speed. The line was a bit temperamental for the first few days but I have been able to maintain a solid connection for the last 4 days, current stats are as follows:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
4 days, 04:42:16
Downstream:
574.3 Kbps
Upstream:
1.184 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.6 dB / 12.8 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
279 / 615
CRC Events (Down/Up):
0 / 94
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 156
Error Seconds (Local/Remote):
0 / 42
There is only one active socket in the house, and the hub has been running from the test socket for the last week.
Solved!
Go to Solution.

The Hub is connected to the test socket. Disconnecting the ADSL feed to the hub has had no real effect (The upload speed increased marginaly but still no change to the download speed). Reran speedtest too, the new stats are:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.44 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:02:29
Downstream:
574.3 Kbps
Upstream:
1.2 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
29.9 dB / 5.9 dB
Line attenuation (Down/Up):
19.5 dB / 12.7 dB
Output power (Down/Up):
18.3 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
6 / 63

TS1567 Suddenly my I phone 4 will not connect message mobile device service could not be started (nothing has changed on my PC). I have tried following the troubleshooting and have restarted the mobile device) but it still won't connect. Also all my disap

Suddenly my I phone 4 will not connect message mobile device service could not be started (nothing has changed on my PC). I have tried following the troubleshooting and have restarted the mobile device) but it still won't connect. Also all bookmarks have disappeared!

Okay ... it's a better bet with a 1067 error message when trying to start the Apple Mobile Device Service, but we'd better check for a LSP issue, as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store

Low speed via cable connection

So, I have this Airport Extreme 802.11ac wireless router (http://www.apple.com/airport-extreme/) and I can't get the advertised speed. My internet connection speed is 1Gb/s, but I can't get it from this router (via cable or wireless connection). I did >100 speed tests on http://www.speedtest.net/ with the router and the maximum speed was 217Mb/s. The maximum speed when I've connected my iMac directly to my ISP's internet cable was 926Mb/s.
Does anybody have the same problem?
I'd like to note that all cables for the router's clients and WAN are CAT 5e cables.

WAN to LAN throughput when the AirPort Extreme ac is set up in router mode is going to be in the range of 300-350 Mbps on a very good day. You might want review the test results below:
http://www.smallnetbuilder.com/tools/charts/router/bar/74-wan-to-lan
What speed do you see if you leave the AirPort Extreme connected to the Internet and then connect your Mac to one of the LAN ports on the AirPort Extreme?
It won't do much good to test wireless until you can get the WAN to LAN speed over Ethernet up to the 350 Mbps range.

My ipod nano 6th Gen. bought 5th Jan 2011 suddenly cannot be switched on. Last use is just 3h ago and everything went perfect til then Even shows no reaction when connected to charging cable. Anyone who can help?

My ipod nano 6th Gen. bought 5th Jan 2011 suddenly cannot be switched on. Last use is just 3h ago and everything went perfect til then Even shows no reaction when connected to charging cable. Anyone who can help?

See the Will not turn or screen remains dark section of this Apple support document to start troubleshooting the issue.
iPod nano (6th generation): Hardware troubleshooting
B-rock

I cannot connect to my earthlink email using Firefox ??? I can access through Safari and have talked with Earthlink. Also, ever since Firefox has changed format, the speed of my service has been diminished. What is going on???

The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept cookies.

Hey there Mr. Spock,
It sounds like you have done most of the troubleshooting in http://support.apple.com/kb/ts2972, and home sharing on one computer. I dont know if you have done this, but I would next check the Firewall settings with that article.
Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
5. Check Firewall settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.
In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.
If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.
For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
For more information on ports used by Apple products, see Well known TCP and UDP ports used by Apple software products.
Thank you for using Apple Support Communities.
Take care,
Sterling

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

Loss of Connection Speed

Can anyone offer any advice on how to get my issue with speed resolved?
For over 12 months I have been experiencing a connection speed of 3.5MBps, not great but acceptable. This meant a real speed pf about 2.7MBps.
About 4 weeks ago my connection speed suddenly dropped to 500k. I repoprted the problem and was told that there was a fault on my line which would be investigated. I had a return call saying that an engineer would need to visit, but the visit was not to be until 4th May. In this time my connection speed did improve a little.
I also phone BT Broadband sales to try and find out whatwas happeneding with BT Ignite as my exchange (Bradwell Abbey) is on a fibre to premises trial. I was told that they did not have any further information, but they were able to give me a small speed increase to 4MBps.
The engineer came and said that there was noise on my line and that he would connect me to a new pair of cables. He advised that it would take 72 hours for my speed to increase. After this time my speed had increases and I was getting a connection of 2200Kps, but nothing near what I had before. I therefore called support again and had over two hours on thephone, being passed from one department to another. The Braodband team saying that I still had a fault, but the engineers saying that I did not. Eventually they agreed that there was a fault and another engineer came on 16th May. he performed tests, but did not find any problems at my end of the line and I am not sure what he did at the exchange. However ny connection speed fell to 2048Kbpss still continuing to fall.
I called support again on Wednesday 19th and was told that my line needed10 days to stabilise and they were testing the slowest and the fastese speed that it could cope with. Today the speed is down to 1632KBps and I cannot see it gettinga ny better. I notice that the nosie margin on my line has now increased from 6dB to 13dB.
I cannot understand what has happened here as I was enjoying a reasonabel speed for a long period and this has been halved overnight. It does not seem that it will be resolved.
My next door neighbour has a connection speed of 4800KBps wth another provider. Should I be changing? I have been with BT Broadband since 2001 when it was first avaialble and having ISDN before that.

These are the reults:
Download speedachieved during the test was - 910 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1632 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
I have also posted information from my HomeHub below
Line state
Connected
Connection time
5 days, 4:08:34
Downstream
1,632 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
12.9 dB / 22.0 dB
Line attenuation (Down/Up)
51.0 dB / 31.0 dB
Output power (Down/Up)
16.1 dBm / 11.9 dBm
Cliff

Super Slow Connection speed

Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
Thanks in advance,
Mark.

I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3

How to tell connection speed?

Seems like my iPad sometimes connects up as N and sometimes as G speeds. I can run one of the Internet speed apps to tell but it seems like there should be an easier way to tell. Any one know?

I have a UK Virgin cable broadband service that is advertised as 50MB, it actually caps out around 34-38MB average, they gave me a free Netgear Draft N router but the throughput performance of that thing was worse than my 802.11G Airport Express and I run two Mac Pros and Powerbook two iPhones and a new iPad of that.
As I said Draft N is LARGELY Hype unless you are moving larger amounts of data on your LOCAL network.
Fact is very few internet services, a few cable providers yes (AT a Premium Cost ) but virtually no ADSL lines can deliver internet connection speeds consistently over 40MB yet.
And I do Know that Korea and an Eastern European nation have invested heavily on fibre so that really high speed services can be delivered but these are NOT typical of the likes of the UK US and much of northern Europe that continues to deliver the internet over copper telephone lines and will do for some years ahead.

Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
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Connection speed OK; cable service/lines OK; sudden s l o w reception. Why?

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