Connection through Hub but not extender
Hi - I have a BT Dual Band Wifi Extender 600 which originally I set up at home using the WPS button on my Home Hub 5 and it worked fine. I took it on holiday (where I knew wifi was poor) pressed the reset button, connected to the property's wifi via my iPad browser, and again it worked fine. Came back home, reset again, but found this time it would not connect to the Hub via WPS so used the browser (via iPad), and the Extender seemed to have made a good connection to the Hub with the green signal light showing. However now my iPad will not connect to the internet (despite showing a strong wifi connection) as long as the Extender is the stronger signal. If I take it in next to the Hub everything is fine. Any ideas?
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Hi ydnA,
Welcome to the forum and thanks for posting, I'm sorry to see you're having issues with your BT Dual Band Wifi Extender 600. I'm afraid I don't know why this is happening but I would recommend you contact the Wifi Extender 600 product support desk via this link and they will be able to offer you assistance.
Thanks
Neil
BTCare Community Mod
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