Connection to App store fails

I've working internetn connection, yet connection to app store fails. Sign in also fails with connection failed message.

i used to have the same problem but now it freezes on a "connecting to itunes" page
i havent been able to update anything for a week now

Similar Messages

  • Yosemite UPGRADE, Apps that I try to update fail with the message that connection to App Store failed, then i get a message that the updates were purchased by another user ID or purchase cancelled. All five updates have this error

    AFTER I UPGRADED TO YOSEMITE, I TRIED TO UPDATE THE FIVE APPS THAT I WAS BEING NOTIFIED NEEDED UPGRADING (IMOVIE, IPHOTO ETC). I TRIED TO UPDATE VIA THE APP STORE BUT GOT A MESSAGE "UPGRADE NOT POSSIBLE WITH THIS APPLE ID BECAUSE IT WAS EITHER BOUGHT BY A DIFFERENT USER OR THE ITEM WAS REFUNDED OR CANCELLED." I DO NOT HAVE A PROBLEM SIGNING ON TO ICLOUD OR ANY OF THE OTHER SERVICES USING MY APPLE ID, I ALSO CHANGED THE PASSWORD AT THE PROMPTING. SO I'M NOT SURE WHAT IT MEANS. WHAT CAN I DO TO UPDATE MY APPLICATIONS?

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
              Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
    Step 5
    According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

  • TS3638 i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.

    i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.please help me!!

    Open Sysem Preferences from your Apple () menu top left in your screen then select the Firewall tab.
    Make sure the Firewall is turned off.

  • Candy Crush failed to connect to app store

    I can't get Candy Crush to connect to app store so I can advance to next level.  I had a similar problem with purchasing the full version of Barn Yarn. Can someone help me troubleshoot problem?  I have the iPad 1st generation with ios 5
    Thank you kindly

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    Why can’t I select None when I edit my payment information?
    http://support.apple.com/kb/ts5366
    If None is not available - On your computer launch iTunes and click “iTunes Store” in the left navigation pane. Click the “down arrow” next to your name at the top right side of the page and click “Account.” Enter your username and password and click “View Account” to log into your account information. Next to your Payment Type, click “Edit.” Select the “None” button and click “Done.” Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/HT1918
    iTunes Store Accepted Forms of Payment
    http://support.apple.com/kb/HT5552
     Cheers, Tom

  • I have a MacBook and cannot connect to App Store. I have no problem with the internet connection. I want to be able to buy the apps that are available for my computer. The date, time and location are all correct - all the suggestions have failed

    I have a MacBook - I am unable to connect to App Store - I have no problems using the internet to connect to anything else. I have checked out all the suggestions - Apple Preference and time, date, location etc. they are all correct. I cannot think what else I should do. Any suggestions please Cynthiafromgrayshott.

    If you don't see any messages, not have anti-malware running or the Firewall on, try installing the Mac OS X 10.6.8 Update Combo
    It's ok to do this even though you are already running v10.6.8 (according to your profile).
    Restart your Mac after the combo in installed, try the App Store.
    Also... if you have an app called Little Snitch installed, that can prevent a connection to the App Store.

  • HT201210 i cannot connect to app store

    I haven't been able to connect to App Store. My ID works fine for ICloud and Itunes but when I tried to sign in to App Store error message comes up with Connection failed. Internet is working fine and after reading your post I found the following log

    please help me  to solve this problem i cannot connect to my apple store and itunes

  • My Mac Pro running 10.6 Snow Lep cannot connect to App store. I want to upgrade to Mountain Lion but cannot. Can anybody help?

    All attempts to connect to App store have failed with my Mac Pro.  Running 10.6 Snow Lep and want to upgrade to Mountain Lion.  How can I do it???
    So far all advice useless.

    You need to be running at least 10.6.6, and 10.6.8 is better. If you have the App Store icon, you are probably already at that version.
    10.8 is not available to all Mac Pro 65lb tower models. Those made before the 2008 model will not be able to Upgrade at any price.
    10.7 is available if the mac App Store is working, but you will need to CALL Apple Online Store Support to arrange to buy it over the phone. They will sell you a special download code.

  • Can't connect to app store but can connect to iTunes store.

    I want to upgrade to Mavericks but I cannot connect to the App Store. When I try to sign in, it immediately reads: connection failed. However, I can sign in to the iTunes Store. I've scoured these forums but nothing I've read has helped. Can anyone help me?

    There isn't anything about Firewall under Sharing.
    I turned Firewall off under Security and restarted. Still no connection to App Store.
    Turned Firewall back on and added App Store under Advanced to allow incoming connections.
    Still no dice.
    Could I uninstall App Store and redownload it? Can't find it to download though.

  • Connection with itunes store failed (only on my iphone)

    Hello everybody,
    When I want to purchase apps from the app store or update apps on my iphone, I get the message: connection with itunes store failed. I can purchase apps on my computer and send them over to my iphone, but I can't connect only via iphone. WIFI is working, I have internet on my iphone,everything is working, except the connection with itunes. What can I do?
    I checked the website for problems, but there is no problem with my wifi.
    Can anyone please help me?
    Many thanks,
    Geeske

    Same here.
    On my 5c the iTunes Store app shows as open in the multi-tasking view.
    But any attempt to launch it from either the multi-taking view or from the app icon on the desktop fails: the iTunes Store app zooms up to fill the screen and then immediately shuts down again.
    You can do this as many times as you like, and it keeps failing. Almost as entertaining as Angry Birds.
    The link posted by jeremy_v does not offer any information that will fix this problem.
    Guess Apple doesn't want us using the iTunes Store.
    UPDATE: http://www.imore.com/your-itunes-store-app-crashing-after-updating-ios-7-heres-h ow-fix-it
    In short, the fix for me was to launch the iTunes store through Apple's Music app.
    Looks like there a bug in iOS7. 
    Message was edited by: locute

  • Hi all. I have upgraded to 10.6.8 Snow Leopard on my Mac Pro but still cannot connect to App store  to upgrade to Mountain Lion. Any advice?

    Hi all, I have upgraded to 10.6.8 Snow leopard on my Mac Pro but still cannot connect to App store.  I want to connect to upgrade to Mountain Lion but ony get the message "you are not connected to App store"  or "Check your internet connections, error -52". My internet is working OK for everything else.Any advice?

    Then I will have to assume a faulty installation.
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Mac OS X 10.6.8 Update Combo v1.1.

  • I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to mu US account.

    I updated my software in my iPad, can't connect to App Store or iTunes, It says that I have to change to US account, right now I'm in Mexico, how can I change it to my US account

    Back up all data.
    Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
              8.8.8.8
              8.8.4.4
    That's Google DNS. Click OK, then Apply.
    In Safari, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    and confirm. If you’re using another browser, empty the cache. Test. Any difference?
    Notes:
    1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the  Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
    2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

  • I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

    I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

    Have you tried repairing disk permissions : iTunes download error -45054

  • My ipad Apple ID is not working it's showing that can't connect to App Store please help me

    My Apple ID is suddenly not working it's showing can't connect to App Store. I am facing this problem from this morning & at the beginning it showed not trusted ip. Please help me 

    Same problem as well...getting very frustrated

  • My iPhone 4S will not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    My iPhone will
    not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

    Try resetting your network settings.
    Settings>Genenal>Reset>Reset Network Settings.

  • My new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help

    my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
    my iphone4 is 10 times faster
    i have backed up on itunes and restored but still no luck
    even siri is lagging

    my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
    my iphone4 is 10 times faster
    i have backed up on itunes and restored but still no luck
    even siri is lagging

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