Connection to the server failed appears when synching email through Microsoft Exchange.

The message, 'Connection to the server failed', appears when synching Groupwise email through Microsoft Exchange on my IPhone 4S. A long string of numbers and letters appears where INBOX should be. The downloading 'wheel' keeps spinning, and the battery is drained quickly as a result. I also get numerous no sender emails with the date 12/31/69 that cannot be deleted. Calendars also are not synching.The exact same settings work for my IPad2. The server works for other IPhone users. It is very strange and frustrating.

What device does your husband have?  What email server does he use?
All I can tell you is what Microsoft is saying right now.
If any other email systems (like gmail, yahoo) work on your device, odds are that your device is fine.

Similar Messages

  • Connection to the server failed message when I open mail. Cannot get mail. What does this mean?

    When trying to access my mail iCloud gives the message - connection to server failed. Cannot get mail.
    It was working fine two days ago

    I have also just tried to access my mail from iCloud.com but no luck here either

  • Connection to the server failed?? Please help

    Mail is not showing at all and the message 'connection to the server failed' appears. There are no contacts showing and calendar is empty! I've tried to reset, even reset fully, losing all data but still the same. Can this be fixed or is it a fault?

    Mail is not showing at all and the message 'connection to the server failed' appears. There are no contacts showing and calendar is empty! I've tried to reset, even reset fully, losing all data but still the same. Can this be fixed or is it a fault?

  • Exchange Sync issues - Cannot get mail - the connection to the server faile

    Since the upgrade to 2.2, I seem to be having a very frustrating mail issue that i cant seem to fix.
    While trying to download my mail from my INBOX (on an exchange server) i get an error message - "Cannot get mail - the connection to the server failed"
    ALTHOUGH when syncing my Sent mails, Calendar and contacts i have no issues.
    I have tried rebooting the iphone as well as deleting my mail settings and reloading. The reloading was close to working as the iphone did download some messages (in the inbox) but stops someway through it and gives me the error message. Once i get the error message the phone will not download anymore / other mail messages.
    Please can someone offer some suggestions.

    Hope this helps someone like me, who has trying to figure out what went wrong. I have an iPhone 3G and ActiveSync to Exchange 2003 was working perfect for month's. All of a sudden today it stopped syncing my inbox and my battery just about died? Searched and Searched, rebooted Exchange, removed email account info, still not luck keep getting "Cannot Get Mail" "The connection to the server failed" message. The weird thing is I could get to my sent items, Calendar and AD contacts? But a thread in another Apple forum opened my eyes to what the problem was...a corrupt email in my inbox. Not sure what email it was I pretty much deleted every email I had after the last one I received on the iPhone. But it fixed the problem, no messing with Exchange virtual directories...nothing...just deleted a corrupt email!
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  • HT4061 Cannot get mail The connection to the server failed.

    This is the message I get when I try to get mail.
    Cannot get mail The connection to the server failed.

    Talk to your email provider.

  • I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
    -Jason

  • When I try to open my mail I get The connection to the server failed message.

    Message appears when I try to retrieve my mail: Cannot get mail. The connection to the server failed.

    Delete mail account and setup account again.

  • Keep getting diagnostic "cannot get mail the connection to the server failed " although the mail appears to being updating ?

    WHen going to mail on my iPad 4 iOS 107 7.0.3 I keep gettin the diagnostic "cannot get mail the connection to the server failed " however I seem to get new mail that matches the mail I get on my iMac ?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    Server does not allow relaying email error, fix
    http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
    iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
    http://support.apple.com/kb/ts2621
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
    http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

  • Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    I have Yahoo mail (POP) account.  Mine is working fine at present.  I do occasionally get asked for password while sending mail.  I have had your issue in the past and it usually clears up in a few hours.  Sometimes I sign out and then back in and it starts working again.

  • When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?

    When trying to access email I get the message "Cannot get Mail - The connection to the server failed". How do I resolve this?

    google your mail providers settings and go over them 1 by 1 to make sure it's set correctly in your ipads mail account settings

  • HT2480 hi i am getting message that CANNOT GET MAIL  THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

    hi i am getting message that CANNOT GET MAIL  THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5

    Talk to your IT department...
    Or if you're at University, talk to the computer team.
    Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu

  • HT4623 I have an IPhone4 S which when using Outlook suddenly displays the following warning: CANNOT GET MAIL.THE CONNECTION TO THE SERVER FAILED

    Hello,
    I bought a used Apple IPHONE 4S about 6 weeks ago. For all this past period, it was working beautifully. This morning, I started having poblems with connecting JUST on OUTLOOK or Hotmail and on Microsoft Exchange. All other programs, such as Gmail, Yahoo as well as other apps, such as Facebook, Whatsapp, Facetime, are ALL working properly.
    the One problem I am having is when I try to log onto my Outlook ( ex Hotmail) account, I get a window with the following warning:
    "CANNOT GET MAIL. THE CONNECTION TO THE SERVER FAILED"
    I have done everything to solve it from taking out the card to switching it off to resetting the network to deleting my account to re-starting ..NOTHING worked.
    PLEASE can you advise me what to do? The Network server was working great. So what happened and how can i fix it?
    Thank you
    Nina ...

    The issue isn't with Apple/iphone or your network.
    The issue is with Hotmail, there have been a ton of threads on this already with other user having issues.
    You'll have to wait until hotmail resolves the issue.
    link http://status.live.com/

  • When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  How do I correct this?

    When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  Can anyone help me correct this?
    Thank you Bobbie

    When I try to check my email, it says 'Cannot Get Mail The connection to the server failed'.  Can anyone help me correct this?
    Thank you Bobbie

  • For the ipad 2, what do you do when it says connection to the server failed?

    For the ipad 2, what do you do when it says connection to the server failed ?  This has happened for the past two days.  I have changed nothing.  It happens at home and at work.  What do you do?  What has happened?  Thank you.

    What are you trying to do when you get this error message? Is it related to mail, connecting to the iTunes store, Facebook/iMessage, your internet ISP? All of these are different servers.
     Cheers, Tom

  • HT5622 Many times I find when I open mail box icon on my IPad it says connection to the server failed , what should do?

    Many times I find when I open mail box icon on my IPad it says connection to the server failed , what should do?

    Hi Vidyasagar,
    Thanks for visiting Apple Support Communities.
    If you are seeing an error message when checking email on your iPad, the troubleshooting steps in this article can help:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Best Regards,
    Jeremy

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