Connection to Web Services

On diagnostics results my printer pass wireless, connectivity, network, settings. Configuration show name, ip, etc but internet not connected. I have tried everything and it will not connect so I cannot use my web services. Any suggestion other than off, on, remove, reset, reinstall as I have tried it all.

Hi Roo80,
Welcome to the HP Support Forums. I gather that when trying to enable the web services on your HP printer that you are getting a connection error.
To better assist you, would you please supply some additional information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer? whatsmyos.com
Are you getting any other error messages? If yes, what does the message say and where is it displayed (computer or printer)?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Web service client behind a proxy server connecting to web service over SSL

Hi Friends,
A web service is exposed by an external system over SSL. We are behind a proxy server and are trying to get connected to web service over SSL. 
We are getting the following error on the test browser of workshop
External Service Failure: FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters.
the whole trace is 
JDIProxy attached
<Sep 24, 2005 9:27:25 AM EDT> <Warning> <WLW> <000000> <Id=creditCheckCtrl:salesExpertServiceControl; Method=creditcheckcontr
ol.SalesExpertServiceControl.doCreditVerification(); Failure=com.bea.control.ServiceControlException: SERVICE FAULT:
Code:javax.net.ssl.SSLHandshakeException
String:FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters
Detail:
END SERVICE FAULT>
<Sep 24, 2005 9:27:26 AM EDT> <Warning> <WLW> <000000> <Id=creditCheckCtrl; Method=creditcheckcontrol.CreditCheck.testCreditC
heck(); Failure=com.bea.control.ServiceControlException: SERVICE FAULT:
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String:FATAL Alert:HANDSHAKE_FAILURE - The handshake handler was unable to negotiate an acceptable set of security parameters
Detail:
END SERVICE FAULT [ServiceException]>
<Sep 24, 2005 9:27:26 AM EDT> <Warning> <WLW> <000000> <Id=top-level; Method=processes.CreditCheck_wf.$__clientRequest(); Fai
lure=com.bea.wli.bpm.runtime.UnhandledProcessException: Unhandled process exception [ServiceException]>
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I am not able to make out what could be possibly wrong. Please let me know if you guys have any ideas about how to resolve it.
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did you resolve this problem. I am looking at the same issue. If you did I would really appreciate your response.
Thanks.

Laserjet Color MFP M276nw Cannot connect to Web Services, tried every suggestion on forum

I've tried every suggestion possible on the forum. I opened up all ports suggested by HP support on my Belkin wireless N600 router. Changed DMZ to IP address on printer. We even directly wired ethernet to printer, still cannot connect to Web Services. Now I have to wait till April 4 for a engineer to call me back. Everything else is working fine. I can print wirelessly from my laptop & smartphone. Just cannot access Web Services, oh & firmware is up to date on printer & router. We changed DNS settings to 8.8.8.8 & 8.8.4.4.
This question was solved.
View Solution.

It sounds like you have done everything to connect the web services. Web services will not connect if you are on a guest network but if you are connected via ethernet it should be on the right band. What is the printer's IP address? Sometimes it can be too high. Is this for a company that has a proxy on the network? How far away is the printer from the router? Are there any metal shelves, wireless devices or anything else near the printer or between the printer and the router? Check that the router is on Channel 11.
--Printer Does Not Connect To Web Services--
Have you heard back from the engineer? I am anxious to know how it went. I am happy to help if they don't, otherwise keep me posted on what happens. I possibly have one more step for you.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Connect Enterprise Web Services

Hi all,
I need a copy of the "firstapp.zip" sample application. It is
suppose to be available for developers who want to use Connect
Enterprise Web Services but I cannot find it.
Thanks,
A

Hi Mark,
I have logged a bug for this https://bugs.adobe.com/jira/browse/FB-27335
-Radhakrishna

Error: Error #2170 Connection Type: Web Service

Hi all,
In BO I have changed the external address on DNS say abc.com
Now when I try to access the dashboard internally it gives the error trying to access xyz.com which was previous external ip.
The error I get is
To access external data, add a cross-domain policy file to the external data web server.
For more information, on the Adobe website, see the article "Cross-domain Policy File Specification".
If the problem persists, contact the file creator or your system administrator.
Error: Error #2170
Connection Type: Web Service
File URL: http://abc.com...
External Data URL: http://xyz.com...."

May be in connections, you have hardcoded the server as xyz.com. It is always advisable to use relative url so that the servername and port is resolved in runtime.
Also, check in CMC > Applications > Web Service > Properties what is the server name specified ? Is it still the old one ?

Java.lang.NullPointerException while creating virtual classroom via Adobe Connect 9 Web Services

Hello all, I am trying to create a virtual classroom via Adobe Connect 9 Web Services with the code below.
https://XXXXXXXX.adobeconnect.com/api/xml?action=sco-update&type=virtual-classroom&name=My Virtual Classroom&folder-id=1358451232&date-begin=2014-01-02T10:00&date-end=2014-01-02T11:00
And the result below:
<results>
<status code="internal-error">
<exception>java.lang.NullPointerException</exception>
</status>
</results>
What could be the reason of this problem? I need your help.

Hi Teomanx
To create a virtual classroom, you have to give type=meeting & icon = virtual-classroom. So the correct syntax is :
https://XXXXXXXX.adobeconnect.com/api/xml?action=sco-update&type=meeting&icon=virtual-clas sroom&name=My Virtual Classroom&folder-id=1358451232&date-begin=2014-01-02T10:00&date-end=2 014-01-02T11:00.
Hope that helps.
Thank you

HP7520 Unable to Connect To Web Services

I just (today) purchased a HP Photosmart 7520. I set it up and configured it to my wireless network. I have an Mac Airport Router. I have 1 Mac and 2 PC's printing to it fine (off the wireless network). The problem is that when I go to setup my eprint it says Unable to Connect to Web Services. The wireless report shows no errors and says its connected to the internet. HP support had me go into the service mode (a series of button pressing) and do a semi full reset which did not help the problem. Any ideas on why I can not connect to web services? HP spent about an hour on the phone with me and could not resolve.
Thanks

Hi jreyn25,
Thank you for taking the time to respond.
Please run the wireless setup wizard on the front panel of the printer. If you are unsure how to do this, the steps can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. After connecting the printer you will be prompted to print a report. Please choose to do so. I have included a screen shot of what the report should like.
I highlighted where you should find the printer’s IP address on the report. Please try and connect to the printer’s IP address that is showing on the report. If you get a security pop-up when trying to get the embedded web server (EWS), choosing to continue will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer’s EWS, your computer could be at risk. You can find this information in the document titled Printer Does Not Maintain Wireless Connection.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

"Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

Hello - I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message. I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck. I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
I really need to be able to scan documents to my e-mail..... ughh... please help!
Thanks,

I am having the same issue. Please help.

HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: HP Photosmart 7525 unable to connect to Web Services

Gary,
I'm having the same problem, unable to connect to web services. Can you help?

Hi @VinceASal,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to enable web services on your Photosmart 7525 printer.
Please set manual IP address and manual DNS servers for the printer. If you are unsure how to do this I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to connect to Web Services error message

I have read through the thread here and it seems like this has been a common issue -- but the final resolution seems to have been solved with a private message...I try to scan and send via email -- everything has been set up properly (and this, in fact, used to work -- but has suddenly stopped) -- I have tried rebooting everything -- and I definitely have a good connection to the internet -- but when I try to scan and send to email, get the error message "cannot connect to web services."Any idea what's going on and how to resolve the problem?

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer connected to internet but when scanning it says "Unable to connect to web services"

My computer shows successful connection to my wireless, but when scanning, it says it cannot connect to web services. HELP!

Hi slee4al,
Welcome to the HP Support Forums. I see that you are getting a connection error message when attempting to scan with your HP printer.
To better assist you, would you please provide some additional information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer? whatsmyos.com
Are you trying to scan from your computer or the printer? If you are trying to scan from the computer are you using the HP Scan software or another scanning software package?
Is the printer plugged directly into a wall outlet?
Are you able to make a copy from the front panel of the printer?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cannot get envy 110 to connect to web services, although when first plugged in no probs

as above, product worked perfectly out of the box but now will not connect to web services, on my home network everything else works fine, any ideas???

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I'm connected to the internet but I keep getting the message cannot connect to web services

When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

Hello @Skrafty,
Welcome to the HP forums.
I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help.
Touch the ePrint icon on your printers display.
If you get the same server connection error, Try setting a manual DNS.
The following link is to a post by happytohelp01.
It contains instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
If you do not get a server connection, then I would remove Web Services and enable again.
Warning: If you remove web services the printer will lose its custom ePrint address.
This address will be lost forever. It will also wipe out any scan to email settings.
To remove Web Services, touch the ePrint icon.
Go into settings and select Remove Web Services.
You will be brought back to the printers main menu.
Touch the ePrint icon again and enable the feature.
Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
If you encounter any issues or have additional questions please let me know.
Also you can call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

C310 place to set DNS address(es)? Can print wireless but cannot connect to web services.

Wireless connection setup with no problem for printing (static IPs all around with WEP). Opened port on CA firewall but not on router(?) Can print across wireless network but cannot connect to web services. Thinking that I need to enter DNS(s) but cannot find anywhere to enter them.

Hi,
Open your browser and type in the ip adress of your printer. This will bring you to an internal page of the aio. On the networking tab you shouild be able to set your dns.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Connection to Web Services

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