Connection woes - disconnects every 1-2 minutes
Hello folks, I'm having some frustrating issues and am hoping someone may be able to help. I'll try explain it in some kind of logical order. Problem: Everyone in the house is effectively losing connection on average every one or two minutes for around 15-25 seconds each time. This is wreaking havoc with anyone trying to use VOIP, do any gaming, stream videos etc. Setup: BT Infinity running through an Openreach modem and a Home Hub 3, with ethernet to the five bedrooms in the house via an 8-port switch. Observations: I'm using a wired connection and can see that my ethernet card isn't showing any issues when the disconnects occur. The connection / duration time in the ethernet's device settings does not indicate any disconnects. Neither does the Home Hub's. The Home Hub's lights are all blue when the disconnects occur and I've been in the room to check it (not near my computer). The IP leases don't appear to be getting renewed over-frequently (which I thought could be an issue). The connection's normal (50-70Mbps down / 5-10Mbps up) in between these problems. Disconnects are frequent but don't follow a regular pattern. Attempted solutions: Running my computer in safe mode with networking. Connecting the ethernet switch to a different port on the Home Hub (although it affects wireless devices too). Power-cycling the modem and hub. Coarse language. Meditation. So... the problem appears to be something from the hub onwards towards BT's end. I still don't know if these are actual disconnects or the connection effectively dropping to near-zero bandwidth. I have Mumble (VOIP) running and it makes it pretty clear when these disconnects occur as it tells me when it's lost connection and reconnected, as does not being able to browse the internet. Thanks for reading. Any suggestions or solutions will be gladly received!
Solved!
Go to Solution.
Ouch, the forums ate my formatting for that first post!
Thanks for the reply Ray. I should mention that this is a shared house, not a family home, so I cannot always access the devices. I'm the one on the ethernet connection and I've gone into my ethernet adaptor's settings to change my IP address to a static number just below that of the DHCP range whilst leaving DHCP enabled for everyone else. After restarting my computer the connection's still dropping.
Haven't had a chance to reset the hub yet, if that's necessary, as other people are using the connection at the moment.
I do have the admin password for the hub but I'm under the impression a static IP address would have to be set from the devices themselves which I can't access - or can I use Home Network > Devices, check "Always use this IP address" then disable DHCP?
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