Connectivity cable driver fatal error

Whenever I link my Nokia to the PC windows XP SP3 detects new hardware and tries to install driver. It finish the installation with error
There was a problem installing this hardware Nokia N70 USB Phone Parent
An error occurred during the installation of the device
Fatal error during installation
What can I do here?

Hi jcmn,
Could you please confirm more details regarding your issue?
Which PC Suite you are using along with your version details?
What is your connectivity cable driver version you are having?
Being a proud owner of Nokia NSeries handset, you have options of 3 pc suite you can use to connect your N70 with the PC
Nokia PC Suite 7.0.7.0
Nokia NSeries PC Suite 2.0.262.0
Nokia OVI Suite
If you have already having old connectivity cable on your PC installed ( not the latest one) then uninstall your existing connectivity cable driver and then reinstall the latest connectivity cable driver and then try to connect your phone with the PC. Best of luck

Similar Messages

Unable to un-install Nokia Connectivity Cable Driv...

I am having the same issue as many other users with Nokia PC Suite 6.8.
I am running Windows XP SP2 on a IBM R52. In the office, they installed the latest driver updates from IBM and since then, I cannot use PC Suite. So I upgraded to 6.8 to no avail.
I am getting the message when choosing "get connected" "there is no available connection type and therefor connection to the phone cannot be established....etc"
I used PC Suite Cleaner 3.4. It does however not remove the Connectivity Cable Driver and PC Connectivity Solution. So I tried that in Control Panel. I get the message "the feature you are trying to use is on a network resource that is currently unavailable. Click ok to try again or enter an alternate path to a folder containing the installation package Nokia_Connectivity_Cable_Driver.msi in the box below". I get the same message when I try to uninstall the PC Connectivity Solution.
I have also run registry cleaners, removed PCSuite, rebooted etc etc...
I feel that I must also remove the Connectivity Cable Driver and PC Connectivity Solution but I simply can't.....
help please!! thanks in advance...
Solved!
Go to Solution.

22-Oct-2006 10:38 PM
dutchkiwi wrote:
I am having the same issue as many other users with Nokia PC Suite 6.8.
Recently because of some destructive viruses obliged reinstalling Windows XP SP2 on my lapTop-Dell Inspiron 6400 again. I installed the latest driver updates from the internet and since then, I cannot use the letest version of PC Suite. So I tried upgrad it to (Nokia_PC_Suite_rel_7_0_9_2_eng_web) .
I am getting some error messages when getting started installing above mentioned version of pc-suit. As yow know to reinstall a new program windows first remove the existing one throuh the system.
I used windows install Cleaner cleanup to clean the cable drivers and pc connectivity . It does however not remove the Connectivity Cable Driver and PC Connectivity Solution. So I tried that in Control Panel. I get the message "the feature you are trying to use is on a network resource that is currently unavailable. Click ok to try again or enter an alternate path to a folder containing the installation package Nokia_Connectivity_Cable_Driver.msi in the box below". I get the same message when I try to uninstall the PC Connectivity Solution.
I have also run registry cleaners, removed PCSuite, rebooted etc etc...
I feel that I must also remove the Connectivity Cable Driver and PC Connectivity Solution but I simply can't.....
help please!! thanks in advance...

The older version of Nokia Connectivity Cable Driv...

Trying to install the actual version (even Beta 3.1) of Ovi Suite fails with the error message "The older version of Nokia Connectivity Cable driver cannot be removed" (Error 1714)!
Im running a Win 7(64bit) Pro system and used to have PC Suite 7 installed.
PC Suite 7 was uninstalled before I attempted to install the new Ovi Suite. As it failed with the error message above, I called the Nokia hotline, deinstalled all existing Nokia software and tried to run PC-Suite Cleaner 7.1.1. Regretfully, PC Suite cleaner hangs up immediately.
Scanning my computer for Nokia entries on advise from the hotline, all Nokia files were deleted and the registry was scanned and cleaned from Nokia entries as well.
Obviously some remains of the cable driver are hidden in the system somewhere.
Could anybody please help ? I need to synchronize my X6 on a regular basis.
Thanks !

Can't you see 'Nokia Connectivity Cable drivers' in the Windows Control Panel ?

Connectivity cable driver

Hello,
I have a problem when I try to install PC Suite 683
I get error: "Another version of Nokia Connectivity Cable Driver has been detected. Please remove it before continuing."
I don't know what to do else.
Here is the things I tried:
1. add/remove programs->uninstall connectivity cable driver
2. pc suite cleaner
3. search and delete from registry every key where exists any of words (nokia, pc suite, connectivity cable)
4. install nokia connectivity cable driver and uninstall it
5. i'v searched and removed files containing word "nokia" (all that can be related to nokia)
and i still get the same error.
i have installed version 67 - and it works just fine
Thanks for any ideas
system:
Win XP Pro sp2Message Edited by rupertas on 08-May-200711:17 AM

Hi rupertas
Have you tried getting Windows Installer CleanUp Utlity - msicuu2.exe from Microsoft
Please see post by diving_catch concerning this issue to remove both "Nokia connectivity Driver" and "PC Connectivity Solution" programs
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia Connectivity Cable Driver repaired but still...

Hey there, I had moved messages stored in the phone to PC via Nokia Suite before, however I got a nokia connectivity problem so nokia suite cannot detect my phone/search it via bluetooth now. I tried to fix it by using the method of repairing ‘Nokia Connectivity Cable Driver’ but it doesn't work. Everything went smoothly but still nokia suite cannot detect anything. So I may need to reinstall the whole nokia suite but the main concern is that if I reinstall my nokia suite, the SMSs stored in the Nokia suite will lose is it? So may i know what I can do?
Phone: Nokia 5800 XpressMusic
Version of Nokia Suite: 3.8.48 (should be the latest)
Computer: Windows 7
Thanks.

Thanks however, the problem is that Nokia Suite cannot detect my phone so how can it copy the text to the clipborad?

Nokia Connectivity Cable driver problem (Nokia 311...

I have an unlocked Nokia 3110 Classic with 2 GB MicroSD Nokia MU-37 memory card. On my PC operating system is Windows XP Service Pack 3. For connection with PC I use an original Nokia DKE-2 USB 2.0 data cable. My problem is when I install any version (from 6.5 to the latest 7.0) of Nokia PC Suite with Nokia Connectivity Cable driver or separatly this driver first and then Nokia PC Suite I got a problem under Device Manager with two devices that have yellow exclamation (saying: The drivers for this device are not installed.(Code 28).To reinstall the drivers for this device, click Reinstall Driver). They are under Modems: Nokia 3110 Classic USB modem, and under Ports (COM & LPT): Unknown device. This unknown device and also Nokia 3110 Classic USB modem (with yellow !) is present when I connect my phone and PC with USB cable and when I choose Standard Nokia mode. I tried to solve this problem on many ways (unsuccesful) following NOKIA instalation instructions and troubleshooter. When I try to install (or reinstall) a driver for this two problematic devices with Hardware Update Wizard choosing Windows Update or any other way (automatic - recommended or another) at the end I got this message: 1. Windows can't install modem with two answers: YES or NO, if I click YES, there is a new message: A service installation section in this INF is invalid. If I click NO at the first message the window of Hardware Update Wizard is just closed with no other messages !
So please if anyone here knows (or had this problem before and solve it) how to solve this problem, help me, because I am desperate.
I'll be grateful for any help !
Message Edited by ratnik_pakla on 29-Sep-2008 11:17 PM
Message Edited by ratnik_pakla on 29-Sep-2008 11:23 PM

In this attachments are pictures (screenshots) of my problems (in .bmp format): screenshot of Device Manager on my PC, Unknown device in Device Manager,Nokia 3110 Classic USB Modem in Device Manager and Windows XP Professional SP3.
You'll see that I use on my Windows XP Professional Service Pack 3 some Vista themes. So, don't think that this is some "fake Service Pack 3", this is the real Microsoft Windows XP Service Pack 3 (last and official, not release candidate) downloaded from Microsoft Web site, but I use some Vista Customization Desktop Tools or something like that, I don't know exactly the name of this program, but that program install Vista themes that I like.
P.S. This attachments are pictures in .bmp format but I added a .txt extension because this forum only except files with .log, .txt, .bat, and .xml extensions, so if you are going to save and open it on your PC please remove .txt extension. If not, just click on it.
Message Edited by ratnik_pakla on 30-Sep-2008 03:10 AM
Message Edited by ratnik_pakla on 30-Sep-2008 03:13 AM
Attachments:
USB modem.bmp.txt ‏538 KB
Unknown device.bmp.txt ‏538 KB
Device Manager.bmp.txt ‏846 KB
sp3.bmp.txt ‏108 KB

Nokia Connectivity cable driver for Nokia 6730 cla...

I tried to install Nokia PC Suite for my Nokia 6730, but without success, because the system says: "The older version of Nokia Connectivity Cable Driver cannot be removed."
What can I do ?
Solved!
Go to Solution.

ceriana2 wrote:
Thank you for your proposals. But they did'nt help. I did all the proposed steps, but the message again is: The older version of Nokia connectivity Cable Driver cannot be removed.
Do you have another idea ?
Are you logged in as admininstrator? Use Revo to uninstall all Nokia related software including drivers and start again.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Message Edited by hadimassa on 01-Feb-2010 05:29 PM
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Installation of "Nokia Connectivity Cable Driver" ...

I have a Nokia N80. Running the installer for the latest Ovi Suite, it fails on the first item, which is the Nokia Connectivity Cable Driver.
I have a screenshot of the installation failure and of what I see in Windows device properties (along with Ovi asking me to connect the device, which is already connected and in PC Suite mode).
The thing is, everything had been working super smoothly before! Then, today, this.
Thanks in advance for any help!
Attachments:
screenshot.PNG ‏146 KB
installer screenshot.PNG ‏15 KB

uninstall any old programs like nokia pc suite, and any associated drivers from the Add/Remove programs list within Windows XP. make sure you do a thorough registry clean and junk file clean using appropriate software then try again. this time it should work, also make sure your phone is fully charged and that it is connected in PC suite mode.
P.s. if it is connected in PC suite mode, this usually means that you should install nokia pc suite first so that the device is recognised as being in pc suite mode, then you can install Ovi suit additionally after that.
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!
Message Edited by adrianhughes on 03-Apr-2009 02:52 PM

The old version of NOKIA Connectivity Cable Driver...

Hi can anybody help me with this??? I had 2 years ago older Nokia phone, and older version of PC Suite installed on my PC. I sold the phone and "probably" not correctly uninstalled the PC Suite software. I bought NOKIA 6300 now. But when I am installing Nokia PC Suite 6.85.14...it is saying = "The older version of Nokia Connectivity Cable Driver" cannot be removed", and it stops installation.
WHAT SHOULD I DO? There is nothing in Add/Remove software, I cannot find anything in registers....
PLEASE HELP ME.
THANK YOU A LOT.

Hi jasrad
You perhaps need to go to microsoft.com and download Windows Installer Cleanip Utility "msicuu2.exe"
Go to Start > Programs > Windows Installer Cleanup Utility
When you run this it looks a bit like the add/remove program window. Now select "Nokia Connectivity Cable Driver" and "PC Connectivity Solution" programs.
Now go back to Add/Remove Programs in Control Panel and try and remove "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution" programs. They should now uninstall.
Reboot your PC.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Connectivity Cable Driver – Error 1714

What version of Windows is being used?
XP prof.
What Service Pack is installed?
SP2
What version of PC Suite is installed?
The last one from the Internet
What is the connection method, cable, bluetooth or IR?
Cable
Hi,
I have updated my PC Suite with the last version from the Internet. Since that time I cannot connect my phone 6234 with my PC. I de-installed PC Suite and cleaned registry with yr latest registry clean version 3. Then I have tried to install only cable driver (the latest version 6_82_7_eng) and I get error 1714, informing that an earlier version has been detected. I deleted all registry entries for Nokia.
Pls, informe me, why I cannot install new cable software, and what I have to do. What kind of registry entries do not allow me to install new software?
Thank u very much for help.
Regards
Mark

For what kind of info shall I look for? I have attached two log files. I have not found Nokia entry in all (9) log files.
Attachments:
PCSuiteCleanerLogFile_4-4-2007_101930.txt ‏2 KB
HKLM_PCSuite_RegAnalyseFile.txt ‏1 KB

PC Suite connection with phone 'fatal error'

Hi
I had a connection with my last phone (6500 classic) and old version of PC Suite. Have new phone (6500 slide) and updated verions of PC Suite (7.0.8.2) but when i connect the phone i get a windows message saying'fatal error during installation of device) and the phone will not connect.
I have tried to uninstall pc suite (and the Nokia phone updater / connectivity driver )along with some other files i could find on these support pages (application data files etc) but when i reinstalled pc suite, exactly the same problem happened.
Am fed up with Nokia and the problems i have had with PC suite...only wanted to get contacts from old phone (which broke).
Any help very gratefully received please...!

Forgot to add:
Using Windows XP, Service Pack 2 and USB cable connection

Problem with latest nokia connectivity cable drive...

hi,
i use nokia 6120c as modem.
i always have problem when using latest version of "Nokia_Connectivity_Cable_Driver",
after few minutes connected or downloading, connection will be "lost", - not completly disconnected -
but transmit and receive will be stop.
the problem will be solve when i uninstall that driver version and install older one:
"Nokia_Connectivity_Cable_Driver_rel_6_85_10_0_eng.msi".
thanks in advance and best regards

Hi bgautham,
I advise you to reinstall the update from Nokia Suite.
If issue persists, perform a hard reset. First of all, back up your data using Nokia Suite. Then type *#7370# on your phone's keypad. The default lock code is 12345.
Alternatively, take your device to your local Nokia Care Point.
Let us know how you get on and feel free to post any other questions you may have.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Can't find where the Nokia Connectivity Cable Driv...

Hi. Just as the topic says, I can't find where the NCCD is installed on my pc. I tried searching for it but all I find is the setup. Can anyone help me find it? I'll be very grateful. Thanks in advance.

When people have two item and they feel it is a troublesome thing that when they have to put the function of the two items together, what should they do? Of course they can look for item that at the same time owns two kinds of the function that people requires. Maybe this is not easy to understand, and you can take one thing as an example. For example, in the past the size of the umbrella is a little huge and sometimes it is not easy to carry and can’t be used to protect people from the hot sunshine in the summer. Then the folding sun umbrella and folding umbrella come into the market and now is widely used by people. And this rule also goes when you want to buy the WiFi & Bluetooth Signal Jammer that own the ability of both jamming the cell phone and the GPS signals.

Nokia E51-1 - Cable driver connection error

After I installed Nokia_Connectivity_Cable_Driver_rel_6_86_11_0, and connected phone to computer using USB, computer shows 'Founf new hardware E51' starts install drivers, then shows 'Found new hardware Nokia E51 USB Phone Parent' stays with this message for long time and after crashes.
Then in the device manager shows new device -Wireless communication devices - Nokia E51, Properties for it - Reinstall the drivers for this device. (Code 18).
When I am reinstalling driver for device it founds the drivers, installs them and then crushes and shows 'There was a problem installing this hardware: Nokia E51 USB phone Parent, An error occurred during the installation of the device, Fatal error during installation'
I have tried to uninstall everything from nokia, clear the registries, and install only Nokia Connectivity Cable Driver rel 6.86.11.0, but all time the same problem.
Vhen installing older version, there is no problems to connect, and using Bluetooth phone connects perfectly.

I have exactly the same problem.
1. I had a perfectly working setup (details below).
2. I manually clicked on update phone software in PC Suite.
3. Downloaded and ran the new Update phone software program.
4. At the end of the install, my E51 was not recognized by the update phone software program.
5. It stopped working with PC suite since then.
6. I have uninstalled PC Suite, uninstalled Update phone software program, rebooted the machine, deleted C:\program files\Nokia and installed PC suite again.
7. Still the same problem.
I suspect the Update phone software program messed something up. Any bug fixes Nokia?
My Setup:
100.34.20
29-09-2007 RM-244
Nokia E51 (231.01055)
CODE 0558477
Windows XP Professional, XP Service Pack 2, fully patched as per Microsoft update
Latest PC Suite 6.86.9.3

Can't remove connectivity the cable driver

I've uninstalled pcsuite 4 and 6.82 and after a run Pcsuite cleaner but it was impossible to clean the connectivity cable driver.
How I can do it ?
I join 2 files TxT
Attachments:
HKCU_Software_Nokia.txt ‏1 KB
HKLM_Software_Nokia.txt ‏5 KB

Can you see Cable driver entry in Add/Remove Programs? What kind of problem do you have? Have you problems on installing newer version or what?

Connectivity cable driver fatal error

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