Connectivity issues caused by coax, will Verizon install ethernet line to the second floor?

 Lately i've been having connectivity issues(bad lag, pages stop loading) and the problem appears to be the coax line that is running between my ONT(in the garage) and office(two floors up) .  How do i know it's the coax? Well, when the router is in the office and  I ping yahoo.com, i get an average of 120ms, ~10% packet loss. Then I moved the actiontec router to a 3 foot cable directly attached to my ONT and I get 20ms, zero packet loss. Unless im missing something it seems like there is a problem with the lines in my house and their ability to do internet over coax. My FIOS TV service works fine. I have tested all my other coax lines and they all have the same issue except for the one in the living room, however i cant use that line because wireless doesn't reach the office. So the only solution im seeing is to run an ethernet line from the ONT directly to the office. The distance is at most 75ft so signaling should not be an issue. Will Verizon install the ethernet line for me or will I have to do it myself? I feel like im not getting proper service and Verizon should be responsible for fixing it. If anyone here has other suggestions to remedy my problem please let me know. Thx guys!

I can't answer the question about Verizon running Cat5 for you.  I'm sure someone else here will have that answer.  But some thoughts about the problem you're seeing.
Is the coax from the garage to your office reasonably new and in good shape?
Have you tried changing the connectors at both ends?
How are splitters configured?  I would think you should have the router on one 3.5 dB leg of the first splitter and the rest of the house off any other splits.  And a splitter could be bad.  You could try getting a coax "barrel" from Radio Shack and, as a test, bypassing any splitter in between the ONT and the router in your office.
Is the run from the garage to the router about the same as the run to the living room?  I'm wondering if the router itself might be defective and require more signal than it should. 
FWIW, it sounds like I have a similar setup to yours and it just works.  I know some prefer Cat5 ONT-router for various reason but I like the Verizon default configuration for it's simplicity and for the fact that Verizon will support it if support is needed.   I wonder what tech support would say about your situation if you could get past tier 1 script reading. 
Good luck.
P.S.
The more I think about it the more I suspect a splitter is your problem.  I say that because if I understand you correctly, you get the same results at the end of every piece of coax except in the living room.  Right?  That leads me to think the connection to the ONT is getting screwed up somewhere that it's being split.  FWIW.
edit & P.P.S.
This is the "barrel" I had in mind to bypass any splitters for troubleshooting purposes:
http://www.radioshack.com/product/index.jsp?productId=2103648

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