"Connector Specific Error" when synchronizing with BlackBerry Desktop Software

Hi
i have a connector specific error when I synchronise my contact.
that's my iloptcfg.cfg
[General]
ErrLogMaxSize=500000
ErrLogBackups=0
TraceDetail=0
TraceLog=0
UseNtEventLog=1
UseThreadIDLogFileNames=0
AttendeeDisplayNameOnly=0
[ilwin]
HeapLogging=0
MultiJobTraceLog=1
EngineTracing=799
ILXflags=0
TranslatorLogVerbosity=0
SingleSessionXlateLogs=0
ILTRflags=0
TifLog=0
LoggingFilter=0
ILLOGflags=0
DirectionForRecurringRemove=0
AutoCleanse=1
HistoryFileCompression=0
AllowTwoTierHistoryFiles=0
XlateLogBackups=0
HistoryFileBackups=1
[CAAR Options - Contact]
Add Empty KF Records=0
Perform Email Matching=0
and my PtTrace.log
Sat Jun 05 00:38:41 2010 -- Intellisync Log File --
Sat Jun 05 00:38:41 2010: Error Failed to retrieve field on the device.4238 at RIM:eviceIConnector.cpp line 1415
Sat Jun 05 00:38:41 2010: Error 4.4 at .\sdk_data.cpp line 3846
Sat Jun 05 00:38:41 2010: Error 4238.4087 at .\ciltrans.cpp line 1077
thank yo for your help

Hi and welcome to the forums!
Here is an article on how to resolve the problem.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15294&sliceId=SAL_Pub...
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Blackberry Desktop Software Version 6.1.036 now receiving Connector Specific Error when sync Calendar

I have a Blackberry Bold 9930 that has software version 7.1 bundle 457 and my desktop software is listed above, today when I tried to sync my calendar it is giving me the error Connector Specific Error, and won't sync. What am I doing wrong? Thank you!

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Receiving "Connector Specific Error" When trying to Sync 8310 w/ Desktop Manager

I've had my phone for over a year, and never had any issues until this morning, in the middle of syncronizing (when it was trying to read the contents of my device calendar), it just stops, and says "Connector Specific Error" and the syncronization ends. I tried updating my software to the newest version, because I was using 4.5, but even after I removed 4.5, and installed 4.7, I got the same error.
HELP!!!
Joe
EDIT: Removed personal information
Message Edited by Andy on 12-06-2008 06:34 AM
Solved!
Go to Solution.

According to this KB article, one of the databases (calendar, address book, tasks, memopad) being synced has gotten corrupted.
http://www.blackberry.com/btsc/KB15294
Which one does it stop syncing on?
You probably will have to end up clearing the database. First use the Backup and Restore utility to make a complete backup of your data. Then go into Backup and Restore | Advanced. Select the database that's corrupt on the right side and hit the Clear button. Doing so will erase all the entries in that database.
Try doing a sync afterwards and see if it goes through ok.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

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Yes you would choose the bottom option (either blackberry internet service, or setting p a personal email account). You can still use the software to sync with an email clinet on your computer.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Sync problem with Blackberry Desktop Software for Mac

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Can someone help. I have synchronization problem with my contact in the Outlook for Mac using blackberry desktop software for mac. Seems all details in my blackberry handheld contact got synchronized, but not email addresses (so all names, jobs, companies, work phone, mobile - all got synchronized, but not email addresses). All data is in my handheld. I wish I could just "replace" (not merge/sync) outlook contact with all contact in the handheld but seems there is no option to do that. Let me know please if someone has similar experience and has found out solution. Thanks!

Blackberry Desktop Software 6.1.0.35 fails to launch with "BlackBerry Desktop Software has stopped working"

OS: Windows 7 32bit
BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
I have scanned through it and I can't find anything that says "fatal".
Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!

Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
Ciao folks!

Issues with blackberry desktop software

whenever i connect my BB torch 9810 to BB desktop software, it shows the apps which has been installed on my phone only..
i want to installed input language and other things but it doesnot show them
my phone is havin OS7.1
Regards
Tushar
Solved!
Go to Solution.

Hello Tushar
If desktop software is not offering your desired language ( Hindi ) then you can try to Install an OS pack which offer this language . If you want to do that then follow those steps :
1.Download an OS pack having All Language from here Software from Redington (India) Limited
( Make sure you are downloading for the same device model )
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
From here you have two options :
Once completed Open BlackBerry Desktop Software ( 7.1 ) > Select Applications. > In the Language and Input Support section, select the language to be added to the BlackBerry smartphone (a + will appear next to the language to install) > Click Apply.
Or
Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe. It will Install the OS on your BlackBerry .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Error Message With Blackberry Desktop Software 7.1

I have a 9860 Torch Blackberry which I bought in January of this year. Loaded the desktop software and the connection was fine. upgraded to 7.1 and now I get an error message and my contacts are not syncing correctly so I'm not even sure that my calendar is syncing either.
Unless there is a fix for the error message. Forgot the exact wording but there is a "line" it's looking for, can I take 7.1 off and reload an older version and where can I get the older version?
Thanks
Solved!
Go to Solution.

1. Download 7.0 for your 9860 from here:
https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
2. IMPORTANT: Remove any newer OS Installations from your PC by removing them from add/remove programs in Control Panel.
3. Download the OS file of your choice from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Plug in BlackBerry and double click on "Loader.exe." It's located in c:\program files\common files\research in motion\apploader
The device should downgrade to the older version.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Problem with Blackberry desktop software

HI, i recently brought a blackberry curve 8320 and i want to use the desktop software. But, when i tried to install it, it asked about internet services like enterprise. and i didnt buy any additional features like, data plan or internet on my phone. so i was wondering can i still use the desktop software and not get charge?

Yes you would choose the bottom option (either blackberry internet service, or setting p a personal email account). You can still use the software to sync with an email clinet on your computer.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Frustrated with Blackberry Desktop Software

Hi all
Im new to Blackberry Land. I have a Blackberry Pearl 8220 and my carrier is ATT. I have tried unsuccessfully to install the Desktop Software. I have 4.60 in my phone. My computer does not recognize the device (via USB) although it shows on the phone that it is connected because it is charging. The error message says COM3 disconnected and says PIN: None.I dont even know where COM3 is or how to find. I have read through this message board and tried the suggestions given to others, including removing and reinstalling. I dont believe it is the port, as my Ipod works fine with the port and I dont believe its the USB cord, as the phone shows being connected and charging. I used the CD that came with the phone and then tried the download from the website. Im so excited about my new phone but frustrated with this part. I am grateful for anyone who can help.
GUYNFTL,,, btw, Happy Spring and Easter!

This sounds like a PC Problem and not a BB device problem.
You won't use COM3 as you'll be using USB PIN: XXXXXXXX
Just because the device charges doesn't necessarily mean it will transfer data. That may or may not be the problem, though. Have you tried a different USB port?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Error when installing update for desktop software

when i try to update my software i am getting the error message saying
Blackberry Destiop Software requires that Microsoft Visual C++ 2008 SP1 RAedistributable package is installed . Can some one please help me

I'm having the exact same problem - I even downloaded the update from Microsoft 3 times and I still get the error message. The last few updates of BBdesktop have been problematic for me - I had to skip the last one because the sync kept on crashing. My loyalty to the brand is beginning to falter....

Error when trying to download Desktop Software for my 8700g

Hi Folks,
I am new to blackberry and these forums.
I have a 8700g. I am trying to download the 4.2 desktop software and after filling up the form i get this error.
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdownloads/Desktop%20Software%20v4.2%20SP2%20(English).exe?" on this server.
Not sure wht could be the reason. Any inputs are welcome.
Thanks.
VA
Solved!
Go to Solution.

vibhorearora wrote:
Thanks for the quick response. I cleared cache and it allows me to download now. Funny how I didnt think of it.
However, that brings me to another question. I can download OS 4.5 but then I will need the same version for my phone. How can I upgrade it ? I have an unlocked phone from T-Mobile.
As last time my phone had 4.2 and the desktop software was 4.1 it crashed the blackberry's software and i had to re-install. On T-Mobile site I did not find the 4.5 version for my 8700. I would however like to upgrade without the hassle of re-installing the entire thing again.
Thanks.
VA
Hi...
You can update your Desktop Manager to 4.5 or 4.6. You don't need to update your software on the Blackberry Handheld. Only if you want to use the newer features of the 4.5.0.81 which will work on the 8700g. If your carrier has not published the 4.5 Handheld OS, remember you will not get any support if you need to call your carriers Helpdesk and are running an OS that is currently not supported.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Syncing with Blackberry Desktop Software

Hi, I just attempted syncing my contacts on my Blackberry with my MacBook for the first time, and it seems the "two way" sync only went one way and replaced all of my contacts on my BB with the ones on my Mac Address Book (which there where none of, so I currently have no contacts). If it's a two-way sync, where are the contacts from my Blackberry? Shouldn't they be on my computer somewhere? And if not, is there a way to recover them?
It would be nice if there was some warning that told me to back up my Blackberry contacts before allowing me to sync, which I assumed meant that the Blackberry contacts would be transferred over to my Mac as well. If my BB contacts are gone, that is incredibly frustrating and misleading.
Thanks for any help you can provide.

Hello adevries16
You made some backup your information with either BB9360 Desktop Manager as the Blackberry Protect
If you have a backup you can restore and retrieve your contacts and also all the information of your Blackberry.
Regards...
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Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

Sync problem - connector specific error

Suddenly I get the following message when I try to sync my Curve to my Windows 7 PC. 'Connector Specific Error'.
Maybe this means the wire has died, but, if so, how would it connect?
Solved!
Go to Solution.

Hello Superwall,
The following article will provide you with more information regarding this error message:
"Connector Specific Error" when synchronizing with a BlackBerry smartphone running BlackBerry 6 or BlackBerry 7 - http://www.blackberry.com/btsc/KB26181
We hope this helps.
Thank you.
-FB
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"Connector Specific Error" when synchronizing with BlackBerry Desktop Software

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