Consistent failure of unit

Question

August 2013 – purchased
Nov 2013 – realized I was unable to load Contacts.  Visited The Mobile Shop (TMS);  they couldn’t figure it out.
Through 2013, 2014 – not able to load contacts; although phone messages received, no ‘history’ log of incoming or outgoing calls.
July 2014 – screen unresponsive.  After several visits, TMS realized settings required ‘double-tap’ on screen.  Reset.  Not sure how this setting was made.
Oct – Nov 2014 – still unable to load contacts, phone numbers, etc.  Contacted Bell – their view is that the problem is with the unit, not their service; understood.  Contacted personal friend who is RIM employee – he recommended the draconian step of simply wiping out entire dbase and resetting unit (going into settings and entering ‘blackberry’).  Did this, started unit back up, and everything seems to work properly.   Entered several contacts and phone logs are now recorded.  So finally the unit is working as it was supposed to a year previous.
Dec 2014 – sporadic difficulty where screen will not respond.  TMS several times; after several (3?) visits, finally got unit to work properly…. For a couple of days, then nothing responds again.  This happens repeatedly – the unit works properly but after a couple of days everything goes haywire and it’s unresponsive; a visit to TMS restores it for another few days.
Today, a visit to TMS revealed that my screen is only working at the border area – while swiping from the edge will result in a response, tapping anywhere in the centre of the screen has no effect.
Just now, as I’m typing this, my phone rang, but I can’t answer it; swiping the button to the side does nothing…. So I jot down the displayed phone number and will call them on my home phone.
I am not a person who goes in and screws around with the ‘settings’.  I don’t need all the pictures, text, web-access, and downloading.   All I have ever wanted is a phone that takes messages, and some contacts.  For almost a year-and-a-half, this unit has been unable to provide me this.
Lots of acquaintances have either Blackberrys or other smartphones.  Over the year, I often pass them my phone and ask them to try it – just to see if I’m dumb, or am making a mistake.  They always pass it back saying something to the effect of ‘that’s weird’, or ‘something’s wrong there’.  They can’t make it work, either.
I dutifully believe that RIM makes a good product.  But after almost a year-and-a-half of this product providing practically no service at all, I need something better.  I would like a replacement.
When I talk to the TMS store, they say I need to contact you (Blackberry) regarding this.
Solved!
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Answer 1

Hey, I took your post a complaint , since you were addressing "BlackBerry as "you", etc., and you never really ever asked for any help.
This a user to user forum. We'd be glad to help, if you'll post details etc., and all that you've done. Quite honestly, you'd more likely get better help here from other users anyway...
But if your friend can help, great!
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