Consolidated Report on emails to all agents in AGENT INBOX

Hi
I need to prepare a report for the manager to check the details( Dates,Status and Escalations) of all the emails received by all agents in the system. How can I acheive it ?
I was trying to create the report using the BTQUeryAUI Bol query instance and it helped me in getting the details of all the emails received by
one user(the logon user), as agent is determined at the BADI level during the query. But I want to get the details of all emails received by all the agents for the manager.
Please let me know if I have to change any functional settings which i've no idea about.
Please help me.
Thanks,
Akhil

As per the info from : SAP CRM 7.0 Interaction Center Agent Inbox Enhancements
It is not able to create reports on all the emails on all agents through bol query service but only the graphical dials as per UI standard.Please correct me if i'm wrong.
Anyway Reports were created with the data available in the tables CRMS_ERMS_HEADER and CRMD_ERMS_CONTNT.
Thanks,
Akhil

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Consolidated Report on emails to all agents in AGENT INBOX

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