Constant Connection Drops

I'm Panther (10.3.9), RCN cable, no wireless, no router.
My connection drops 5-10-15 times a day. Hitting "renew DHCP lease" brings it back. I work at home and am often up/downloading large graphics files, and this is destroying my productivity.
I tried calling the RCN tech support line. Nothing useful. They said my connection is fine, and besides don't have anyone on the floor who knows anything about macs. I called Apple tech support. Baffled. They said it might be my ethernet card, but were doubtful.
As a last resort, I brought my computer to a friend's house and hooked it up to her DSL line with the same ethernet cable. It stayed connected for 10 hours straight. I brought it back to my apartment, and the connection dropped. A tech came by and replaced both the modem and the cable today. Connection STILL DROPS. RCN thinks I'm hallucinating or something and continually denies there may be an issue on their end.
The service worked perfectly for 2.5 months, and then went splat! I didn't do anything at my end. One day it worked, next it didn't.
Suggestions? I would get a new ISP, but RCN is the only one that services my building.

This is exactly the problem that I'm having with my WRT54GS v6.
Usually it will stay connected to the Internet for days, but once in a while (like yesterday) it constantly loses connection.
My first indication of trouble is a web page not loading or a game becoming disconnected. Browsing to 192.168.1.1 usually works, where I'll see that the Internet has become disconnected. However, sometimes the router doesn't even respond at all, and I'll have to wait and refresh the page a few seconds later. Clicking the "Connect" button usually works to reconnect to the Internet, but it doesn't always work right away and then I have to try several times.
When this happens, quite often I'll get reconnected for less than a minute before it disconnects again. I have just time enough to verify that web pages are loading normally, online games can be accessed, etc ... and then its gone again. Suffice it to say that this is extremely frustrating.
I've seen alternate (lower) MTU values suggested here and in other threads. I'll give that a try for a few weeks and see how things shake out. I think the default was 1500 or 1492 or some such. I'm going to lower mine to 1450, as suggested here, or possibly as low as 1300, as I've seen elsewhere.
Are there any other useful troubleshooting tips that you would recommend for this type of issue?
Thanks for your help,
- Adam.
Edit: I should mention that yesterday I finally removed the router from the network and connected my computer directly to my modem. The Internet connection has been working without any trouble this way. So it would seem to not be a problem with my ISP or modem, and rather with the router, as I had suspected.Message Edited by Kaspre on 08-28-2006 09:11 AM
Message Edited by Kaspre on 08-28-2006 09:13 AM

Similar Messages

Stumped about constant connection drops

I just upgraded from 18 mbs to 45 and have had nothing but continuous connection drops. Seems like every 15 to 20 minutes, often after a period of inactivity, the wired connection just disconnects. I am as frustrated as I could possibly be. We ditched the Uverse TV because of an abundance of issues and now I'm ready to kick this NVG 589 gateway down the street, too. My info is below. Typically, I'm good while working on the computer, then dead in the water when I'm not. I see dozens of other members with this same issue and no luck as far on how to get around it. Line 1 Line 2 Downstream Upstream Downstream UpstreamLine StateUpUpDownstream Sync Rate (kbps)2761527615Upstream Sync Rate (kbps)30403040Downstream Max Attainable Rate (kbps)6240061492Upstream Max Attainable Rate (kbps)1279011234ModulationVDSL2VDSL2Data PathInterleavedInterleavedSN Margin (dB)24.026.223.821.7Line Attenuation (dB)18.412.718.311.7Output Power(dBm)14.5-10.114.5-10.6Errored Seconds0001Loss of Signal0000Loss of Frame0000FEC Errors00014CRC Errors0001; 2015-07-18T21:45:53-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership
2015-07-18T21:45:53-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80141 00000000 0000BEEF
2015-07-18T21:48:10-04:00 L3 sdb[332]: ELAN: Port lan-2 is UP. (eth1) speed 100 duplex half
2015-07-18T22:18:58-04:00 L3 sdb[332]: ELAN: Port lan-2 (eth1) is DOWN
2015-07-18T22:19:01-04:00 L3 sdb[332]: ELAN: Port lan-2 is UP. (eth1) speed 10 duplex full
2015-07-18T22:19:09-04:00 L3 sdb[332]: ELAN: Port lan-2 (eth1) is DOWN
2015-07-18T22:23:20-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership
2015-07-18T22:23:20-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80141 00000000 0000BEEF
2015-07-18T22:46:55-04:00 L3 sdb[332]: Wi-Fi: Client 8c:29:37:0d:49:47 left Ling Sis
2015-07-18T22:46:55-04:00 L3 sdb[332]: Wi-Fi: Number of clients associated 7
2015-07-18T23:01:31-04:00 L3 sdb[332]: Wi-Fi: 8c:29:37:0d:49:47 re-joined Ling Sis after 0 d 0 h 14 m 36 seconds
2015-07-18T23:01:31-04:00 L3 sdb[332]: Wi-Fi: Number of clients associated 8
2015-07-18T23:01:32-04:00 L3 dnsmasq[594]: no responses from nameserver '68.94.157.11'
2015-07-18T23:01:32-04:00 L3 dnsmasq[594]: nameserver '68.94.157.11' is now responding

I just upgraded from 18 mbs to 45 and have had nothing but continuous connection drops. Seems like every 15 to 20 minutes, often after a period of inactivity, the wired connection just disconnects. I am as frustrated as I could possibly be. We ditched the Uverse TV because of an abundance of issues and now I'm ready to kick this NVG 589 gateway down the street, too. My info is below. Typically, I'm good while working on the computer, then dead in the water when I'm not. I see dozens of other members with this same issue and no luck as far on how to get around it. Line 1 Line 2 Downstream Upstream Downstream UpstreamLine StateUpUpDownstream Sync Rate (kbps)2761527615Upstream Sync Rate (kbps)30403040Downstream Max Attainable Rate (kbps)6240061492Upstream Max Attainable Rate (kbps)1279011234ModulationVDSL2VDSL2Data PathInterleavedInterleavedSN Margin (dB)24.026.223.821.7Line Attenuation (dB)18.412.718.311.7Output Power(dBm)14.5-10.114.5-10.6Errored Seconds0001Loss of Signal0000Loss of Frame0000FEC Errors00014CRC Errors0001; 2015-07-18T21:45:53-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership
2015-07-18T21:45:53-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80141 00000000 0000BEEF
2015-07-18T21:48:10-04:00 L3 sdb[332]: ELAN: Port lan-2 is UP. (eth1) speed 100 duplex half
2015-07-18T22:18:58-04:00 L3 sdb[332]: ELAN: Port lan-2 (eth1) is DOWN
2015-07-18T22:19:01-04:00 L3 sdb[332]: ELAN: Port lan-2 is UP. (eth1) speed 10 duplex full
2015-07-18T22:19:09-04:00 L3 sdb[332]: ELAN: Port lan-2 (eth1) is DOWN
2015-07-18T22:23:20-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership
2015-07-18T22:23:20-04:00 L4 mcp[520]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80141 00000000 0000BEEF
2015-07-18T22:46:55-04:00 L3 sdb[332]: Wi-Fi: Client 8c:29:37:0d:49:47 left Ling Sis
2015-07-18T22:46:55-04:00 L3 sdb[332]: Wi-Fi: Number of clients associated 7
2015-07-18T23:01:31-04:00 L3 sdb[332]: Wi-Fi: 8c:29:37:0d:49:47 re-joined Ling Sis after 0 d 0 h 14 m 36 seconds
2015-07-18T23:01:31-04:00 L3 sdb[332]: Wi-Fi: Number of clients associated 8
2015-07-18T23:01:32-04:00 L3 dnsmasq[594]: no responses from nameserver '68.94.157.11'
2015-07-18T23:01:32-04:00 L3 dnsmasq[594]: nameserver '68.94.157.11' is now responding

Constant connection drop - really weird

Since middle of december ive been having a really odd issue with my broadband. Every so often (several times a day) my internet suddenly 'stalls' and nothing will load...then 20 seconds later my BB light turns orange and then back to blue and my internet works again. This happens several times a day for no apparent reason and this is the router log from the last 2 minutes when it happened again...
23:59:39   6 Jan
LOGIN User admin logged in on [HTTP] (from 192.168.1.65)
23:59:36   6 Jan
UPnP action 'DeletePortMapping' from ip=192.168.1.65 (Action failed)
23:59:19   6 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.65)
23:59:12   6 Jan
PPP link up (Internet) [123.123.123.123]
23:59:12   6 Jan
FIREWALL event (1 of 1): modified rules
23:59:12   6 Jan
PPP CHAP Chap receive success : authentication ok
23:59:10   6 Jan
UPnP action 'AddPortMapping' from ip=192.168.1.65 (Success)
23:59:08   6 Jan
PPP CHAP Receive challenge (rhost = bras-red2.ls-bas)
23:59:00   6 Jan
UPnP action 'AddPortMapping' from ip=192.168.1.65 (Success)
23:58:58   6 Jan
FIREWALL event (1 of 2): created rules
23:58:58   6 Jan
FIREWALL event (1 of 2): deleted rules
23:58:58   6 Jan
PPP link down (Internet) [123.123.123.123]
Can anyone tell from that what could be going on?
This happens even when only my vision box is connected and nothing else is using the internet so that rules out anything on my PC causing the problem.
The logs included my IP address which I didnt want to make public so I changed it to [123.123.123.123] incase you were wondering why it was like that lol.

I have the same problem at an RAF base in Scotland.
There is one junction box in the block and router aerials in each corridor.
Despite the fact there's a router aerial right outside my room, the WiFi constantly drops out, even at 03:00 or 04:00 ! So not exactly peak time overuse!
Then it won't allow me to log back in again saying "maximum number of sessions reached".
I'm having to write this from my mobile phone, its 3G signal is faster and more reliable than BT Openzone.
It is unacceptable! We are paying BT every month for a service and they are not providing us with what we are paying them for!

BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

Mac OS X lion 10.7.3 Wi-Fi connection Drop Issue

Hi All,
I've iMAC OS X Lion 10.7.3 latest version desktop. For couple of months, I'm dealing with dropping wi-fi connection during working. I've look at all the forums and discussions and tried many things to solve the issuse, however, issue still exist.
   Every a few minutes, even during surfing though internet pages, wi-fi connection drops. When you look at the signal level etc.. everything is seems to be fine, but it is not possible to connect internet after close-open wi-fi.
   For a while, connection drop happens again.
   I do not understand why Apple does not give a fix for this while most the customer having such an issue.
Any one having any idea how to solve this ?
Regards
Gokcer

I have a similar problem. My Macbook Pro won't keep a constant wi-fi connection, becuase it continues to seek alternative networks even after locking onto a strong signal. I've reset preferences and started from scratch with all the settings and let the Mac set them by itself, but still it does the seeking. At home I used to have a direct LAN into my Airport Extreme, but now I use wi-fi on 4G/LTE and I've tried the computer with and without the Airport Extreme, with and without a Cradlepoint, and with various channels and security levels.
As has been document probably hundreds of times in these forums, Macbook Pros (my model) and some other Macs have had this issue from either 10.7.2 or 10.7.3 (I've got 10.7.4 right now). I'm glad you found a solution to your problem, but for the hundreds or thousands of us who've had this problem since last August with no solution from Apple, it's quite frustrating. I know it's not politically correct to blame the computer when it's been given a defective upgrade with Lion, but let's call it what it is. I'll side with the numbers. Either a sudden batch of defective routers showed up from Taiwan, and a group of late 2008 and 2009 Macbook Pros bought them all en masse, or it's the software.
So if you still have problems after you get a clear signal, start sending messages to Apple to get it fixed for all of us. I bring this up for you as an alternative, as I noticed you were running 10.7.3, and the problems started somewhere around 10.7.2 or 10.7.3. Something to keep an eye on.

Wireless connection drops sporadically

I have a Linksys router that wirelessly connects my iBook G4 and my roommate's G4 tower. It also connects to my G4 tower, but that's a wired connection.
I used to use a Linksys Wireless-B (2.4 ghz 802.11b), but it broke and now I have a Wireless-G. But, both router's gave me the exact same problem. Sporadically, the wireless connection just drops for about 5 or 6 seconds. I haven't seen any pattern, as far as how often it occurs, and I can't for the life of me figure out why it's happening.
I was told that it might be interference, so I changed the channel to 11, and everything seemed to work great for about 3 or 4 days. Then, it started happening again. I switched to channel 1, and that didn't help. I switched to a different channel, again no help. Now I'm back on 11, and it's still dropping off sporadically.
I'm pretty sure this never happens to the wired connection, but I don't use that computer very often. Any suggestions? This has been going on for months, and I don't have the faintest idea how to fix it!

I am with you Joel.
I recently purchased a G5 iMac with built-in AirPort and I am having the same problem. Yes I have a cordless phone in the house and it could be interfering, but I also have a Windows laptop (I know, I know...Booo) which is on the same wireless network and it has no trouble communicating. I have tried different channels on my router and the Mac works for awhile, but then the connection starts and stops.
I was hoping the latest firmware updates for AirPort would have one for the Extreme card, but no go.
I haven't yet sat the wireless router right next to the computer to see if that cures the "interference", but that is the next step in my troubleshooting. If the pulsing internet stops pulsating and I get a constant connection I will believe all the interference rhetoric, but until then I am sceptical.
Note: I also tried the "Interference Robustness" setting and that just made it worse. There doesn't seem to be much help on that setting so I have abandoned it. Any insight from anyone on that setting?
Barry
G5 iMac iSight Mac OS X (10.4.3)

DSL connection drops and Support has no tech knowledge

I've been having connection issues for a long time (at LEAST since December)
The issue I'm having is that every hour or so speed drops to unusable (it takes several minutes to load a simple page). If I reboot the router - internet disappears completely ("internet" light is off, but DSL is on). If I reboot the router again, the internet is back on and the speed slow but usable (at least I can open Google in less than 10 minutes), but it drops again after about an hour, so I have to repeat the process again.
Support's favorite speedtest.net is either not loading at all due to slow speed, or in rare cases when I can break through the loading screen, shows me adequate speed, even if it just took me 5 minutes to load the speedtest.net page itself!
I contacted verizon support FOUR times by now.
First time the agent told me to replace my DSL cable, but that didn't help.
Second time I got disconnected from chat due to "connectivity issues" while I was talking about those exact issues.
Third time the agent told me that he's "testing my connection" and disappeared for 15 minutes, and when I asked him if he needed any additional information, he said that he's still "testing" and disappeared for 15 minutes again, and then the chat closed due to inactivity (rude...)
Fourth time the agent had a screen-sharing session with me, during which he deleted Internet Explorer browser history and ran a bunch of online speedtests, after which he concluded that the problem was resolved.
This shows me that the agents just mindlessly follow the algorithm given to them without assessing the problem, and have no technical knowledge whatsoever.
First, I JUST TOLD the agent that my low speed isn't constant, but drops about every hour. So how running a speedtest at one particular moment proves that there's no connection problem?
Second, I don't even use internet explorer (which the agent should've realized when I shared my screen because Google Chrome was open), so what is the point of deleting browsing history of a browser I don't even use?
And third, most importantly, how on Earth deleting browsing history from one browser can fix a problem that requires REBOOTING THE ROUTER TWO TIMES?!

Exact same issues here and with others I know! Verizon spits on us and says your bill is due!! We are trapped with no way out because Comcast is just as bad....

IChat connection dropped intermittently

Hi all,
Every now and then my iChat connection is suddenly dropped—it just disconnects me and reconnects me without any error message or other indication of what's wrong. The strange thing is, while I see myself as being offline for only a handful of seconds, the person I'm chatting with typically informs me that I'd been offline for five or ten minutes. Thus, I can't be sure if I'm really still online during a lull in the conversation; sometimes I'll send myself a message and get no reply, so I log off and back on and it works again.
I've tried using Adium to see if this is just an iChat problem. Whereas the connection usually gets dropped on a fairly regular basis with iChat (every half hour or so), I maintained a constant connection for 4.5 hours recently with Adium, but earlier today Adium dropped me after about 20 minutes.
I've already configured these programs and my wireless router to connect using port 443. I'm using a DI-624 wireless router and a Motorola cable modem provided by Charter. I've been using all the same hardware for much longer than I've been experiencing this problem, though. Any suggestions would be much appreciated.
Thanks!
15" 1GHz G4 Powerbook Mac OS X (10.4.8)

Hi Alan,
Does the D-Link DL-624 for UPnP active ?
This device has suspect UPnP and should not use it.
http://docs.info.apple.com/article.html?artnum=93333
10:33 PM Thursday; January 4, 2007

BT Wi-Fi connection drops and cannot be closed

I use BT Wi-Fi on a monthly subscription - 500 minutes for £6 a month, plus 12p a minute for any extra minutes.
Occasionally my connection drops, and I have to reconnect and login again, which I can do OK.
But when I check later how many minutes I used, via my online subscription info, it's clear that I end up with two connections running in parallel. The connection which dropped carries on as active in the background somewhere until it is eventually auto-disconnected (after 15 or 20 minutes ?) due to inactivity. So I lose those minutes each time this happens.
There is no way to close the dropped connection. Even if I log out of my new 2nd connection, it only closes that one, not the dropped one which I can't access.
Today this happened when I was at the end of my monthly allowance, so because I couldn't close the connection I've now gone around 30 minutes over my allowance, which will cost me £3.60.
Please can we have a way of closing all connections on a BT Wi-Fi account, to deal with this issue.
And a refund would be good, as I had no way of preventing my account going into the 12p a minute rate.

this is a customer help customer forum and your posts do not go to BT
have you tried the helpline 0800 022 33 22
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Internet Connection drops when incoming telephone ...

On 14th December 2011 during a period of very high winds and heavy rain an incoming telephone call caused the internet connection to drop and it eventually restored itself after about 2 hours. When I answer a call the internet connection drops after about 30 seconds and then reconnects after about a further 40 seconds. All incoming local calls cause the internet connection to drop. As far as I can tell incoming calls from other exchanges seem to be OK. Incoming calls from mobile phones sometimes cause the internet connection to drop. The line is unaffected by outgoing telephone calls. I have a BT HomeHub 2B plugged into an upstairs telephone socket and connected by ethernet to my PC. I have another telephone socket downstairs, each socket is fitted with a filter. I have have tried every combination of my two standard telephones and 4 filters in each socket and every local call causes the internet connection to drop and reconnect. I think it very unlikely that both phones and 4 filters have become faulty at the exactly the same time. I have connected the Home Hub and telephone with a filter to the test socket and asked a friend on the local exchange to call me and the internet connection dropped and reconnected as before. Since moving to this house 2 years ago I have had four previous interruptions to the broadband service all of which were caused by problems probably at the exchange. The last one took 8 days to correct after countless calls to the "Help Line". Their fall back position is always to assume that there is no problem with the BT line. So I am not even going to try to explain this over the telephone. This is the information on the BT Home Hub Event Log, it is typical for every occurrence of the problem. Dec 26 11:42:42 2011 ERR 2011-12-26T11:42:42Z cwmp: mt_cwmp: session error: Could not resolve host Dec 26 11:43:19 2011 (1035438.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19 Is this a problem with the Homehub, the line, or at the exchange?

not sure I read your post correctly but are you saying if someone from another exchange phones then the broadband is ok and it only drops if someone from your own exchange phones?
if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
the mods can take up to 3 days to reply
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Internet Connection Drop Outs when remote administ...

I did not want to trouble anyone here if I thought it unnecessary but now I feel that I do need some assistance so this warrants opening a new thread.
BT Infinity Option 2 customer with BT HH 4 and its separate modem - not hacked so cannot read any useful information or login to see what is going on and both BT and the manufacturer long ago removed the open source code of the modem.
I am quite confident now that these disconnections happen when a remote server/attacker attempts to gain access to my network. These can be from China, Iran and other places too. Sometimes Ministry of Defence? I don't know why I get these connection attempts and most of the time I see BT HH 4 does block these so why I get disconnected I have no idea?
I made a post in an old thread before opening this thread and said it was due to firmware upgrade but I misread the date! It was not updated since the 8th of May I think. These disconnections have been happening only this past 4-7 days with the most 4 days with intensity greater than the 3 before. I am not 100% certain it is caused by the remote administration that is blocked.
What happens when this takes place is the BT servers are then unreachable sometimes and I cannot regain a connection for up to 3 hours at a time, usually it is 5-10 mins max though. Without looking at my event log, any ideas?
I want to get different gear now and never wanted to use BT equipment anyway because I want greater control and options to configure. I would like to go with DD-WRT or OpenWRT Router with Integrated VDSL v2 modem. Anyone here that may suggest one that supports either of these open firmwares? Not so much the concern to prevent any security holes or backdoors but just as much if not more for versatility and configuration and just having control over my network. being able to do upgrades when I want and not when my ISP decides needs doing. And before you say BT do not have backdoors then why would they admit they can remote login to devices and storage contents with their pwerline adapters even. I remember reading a news article quoting BT as admiting this. Anyway, that is not my main concern here, as much as privacy and security is not a crime it is rather rare online. First I need to get to the root cause of this.
BT HH 4 is not reporting any DDOS attacks and even if it were I would not expect to experience any disconnection. I used to get tons of floods from DDOS attacks years ago when using Netgear routers and never exeprienced any downtime, but that was with another ISP. I don't detect any malware or anything like that and rarely download anything on this machine, I know web browsing can infect a system but I don't think that is it.
I want to go back to how I used to do things. Any help with this is appreciated. I will need to get my router login details because I was never given those when I singed up with BT Infinity Option 2. I don't even know what my BT email is but do believe there is a way to recover that under my account. **In the past we have had intermittent connection drops and loss of sync but this is not the same right now.
Edit:
** Just to clarify that was before we upgraded to BT Infinity Opt 2. This is the first time any probs with this service since upgrade and that must be about 6 months or more now.

When running BT HH diagnostic it printed out that the username for login had changed and needed resetting or for me to enter my own in that I was NOT given! Anyway, when going to select manual reset it had not changed from default at all so I think this is just some default BT diagnostic that is false. I realise that other BT customers are affected by this with the BT HH5 but mine is HH4...my posting probably isn't as clear right now as I have not slept as much past few nights trying to figure this out. This is happening at different times of the day but more often during early hours.
So I am getting these WGET TLS error(s)
How do I enter in log excerpt from BT HH? Forums says my post exceeds 20K chars...

Internet connection drops with new HH4....

I recently signed up to a new deal with BT and had to pay for my HH4. I have it all connected up the exact same way as my HH3. I am receiving a faster connection now but am now getting VERY frequent internet connection drops....
My PC is wired to the HH so NOT a wireless issue. I have checked ALL my microfilters and seem to be working. Nothing within my home has changed apart from the homehub. I used to be connectiong at around 6.5Mb, I am now connecting between 7.5 and 8Mb....
9 times out of 10 the connection drops when I receive an incoming call.... but not always. I can make outgoing calls with ZERO issues....

Shand359tbe wrote:
I forgot to state also that I since removed the HH4 and put my old trusty HH3 back into use......... it does the EXACT same thing now.........
BT engineer was out to fix the line in February of this year. A new main box was fitted (which I was billed for) and he also fitted an iplate to the box to allow the hub to be connected without the need for a filter since they are built in.......
an Iplate will not do away with any filters and they will be required on all sockets - unless you mean a filtered faceplate not iplate - 2 sockets 1 adls and 1 phone
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My Internet Connection Dropping Issues...

I too am having the occasional Internet connection dropping issues. Phone and TV continue to work.
Since I had Fios installed last November I am on my third ONT and 2nd router. When I called in my latest drop yesterday the call center person told me I had a hardware issue because my computer had a valid IP address assigned. I tried to teach her something about DHCP but she would not listen to me. I asked her to please reboot the ONT and she refused because "nothing was indicating a problem with it". Whatever...
Each time the Internet goes out the router acts fat and happy. I have full green on WAN Coax, and strangely enough, a flashing green Internet activity indicator. Logging into the router shows that I am MOCA connected and assigned a WAN IP address. But I can't get out past the router at all. On the event that led to me getting a replacement router the lady said she could talk to the ONT just fine, but not the router. We reset the router and ONT port numerous times and the connection finally came back up.
I am not sure of the protocol between the ONT and router, but I think the ONT is keeping enough signal going to make the router "think" its happy, but then the ONT is not passing packets at some point. After yesterdays call and the refusal to reset the ONT I just hung up on her and reset it myself. Of course everything started working just fine...like I thought it would.
So what is the issue here? Is MOCA a mess? Is an Ethernet connection to the ONT better? I am utterly disgusted with this miserable system and can't afford to continue having these outages.
I should also add the other wonderful features I have seen. When I tried to powercycle the *new* router yesterday it decided to dump its entire config including my port forwarding. Nice... And I have given up using wireless because if I set the router for WPA it locks up so hard that it takes a master reset to get going again.
Anyone have some advice on getting this system stable?

I would try using a non-verizon router. I used the Netgear router and it fixed my problem. The Verizon router seem to be pieces of garbage and they over-hear.

Connection drop iMac to Apple TV - OSX Lion

Hello.
Hope someone might have a solution. Ever since i changed to OSX Lion i have had a really irritating bug with my Wifi. While browsing, downloading and doing everyday stuff my connection is fine.
However when streaming movies and tv-shows to my Apple TV (2nd) i have been getting som nasty connection drops. Its not always but to often to be anoying since i havnt had this problem before.
Scenario: I can start a movie and watch almost an hour when all of a sudden the connection drops on my iMac Late 2009 - OSX Lion 10.7.3. Everytime this happens my Wifi icon turns gray and i need to shut the Wifi off and turn it on again and all works. But once it has started the connection drops every 10 min or so and i need to reboot the machine to be able to watch the movie like "normal".
The connection between my Airport Express and the Apple TV is no problem and works flawless but my Mac cant seem to handle the "heat". I didnt have this issue on SL so im a bit bugged about it.
RSSI: -45
SPEED: 130
This is what ive tried.
1. Repair the permissions thru the OS, and the Command and R at start up, including the "resetpassword" thing.
2. Update firmware on my Aiport Express and downgraded since it just got worse.
3. Updated the airport utility, but needed to install back the old one since the new for Lion doesnt support the switch between 2.4 and 5.0 band.
4. Reset PRAM
5. Reset SMC
6. Rebuild the connection by deleteing and resetting the router.
7. Done some cleanup with OnyX.
Now im out of ideas since nothing seem to work and i hate that i have all this Apple gear for thousands of dollars and the f**** Wifi ruins everything.
Anyone?
Cheers
Chris

I have the same issue

Home hub 3, broadband connection dropping

Hi, just a few days ago I recived my new home hub 3. The reason I wanted the upgrade from the hub 1 is because the broadband connection would drop and also the old hub would reset it self constantly.
The new hub is much better in terms of not resetting itself, if i try and watch something on 4od etc, youtube, it feels like any stress and the braodband connection drops, I had this on the old hub but it feels like its happening more now.
So much so I decided to make a paint version of my wiring so someone can maybe help me out.
http://i144.photobucket.com/albums/r173/guysy1110/routerproblem.png
Sorry the paint image came out much smaller than I wanted.
The main phone line is dowstairs in the lounge, its split into 2 using a 2 way splitter, one goes to the main phone which has a microfilter attached, the other plug leads up to the spare room and there a phone box (sorry not sure what its called) is in place, this box was split into another one because a long time ago there was a router that lived in the spare room (the split box is unused). Probably confusing people now, but the main box upstairs in the spare room is extended into my room and then a microfilter is used and then goes into the hub.
The extension cable is FAR too long, possibly 10m of cable wound up and tucked behind the drawers. Could this be a problem? I guess so.
So my main questions are, if both the router and main phone have new microfilters on, what other causes could keep my router dropping the broadband connection? the extension into my room is FAR too long possibly 10m which is wound up behind my drawers, first off im going to get a shorter cable.
Also the microfilter is closest to the hub, would it be better at the first source downstairs, or even in the spare room?
Any suggestions would be great. thanks.

Im reviving this thread, so far from the phone box upstairs Ive shortened the cable, It still goes into my room but now instead of having a ridiculous 15m amount of calbing unused Its a straight 3m from the other room to mine.
This has slightly improoved things.
However the hub still suffers and drops the broadband connection when under "stress" when the phone rings it sometimes drops, and when downloading files it drops halfway through if the file is large which is a massive pain.
On the downstairs master socket I removed the facia and did a quiet line test on the inside socket, there was no noise. I used a corded phone. I wasnt sure if it mattered but I tested all other sockets using this method and none had any noise.
I phoned BT and was advised to take the hub closest to the master socket, but if i do this I have no wireless card in my PC so cannot connect, The obvious option is to get a wireless card but that will cost money. As will buying the power lines.
Any suggestions? I guess plugging the hub in downstairs and trying to connect to something is the best option.
Any advice please?

Constant Connection Drops

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