Constant crackle with USB Sound Blaster 5.1. I'll reward you with cookies if you help

Hey guys,
I got the external USB Sound Blaster X-Fi 5. Surround sound card for Christmas, and I've heard a constant, uninterrupted crackle/popping sound since I've installed it. It's incredibly aggravating. I ran through the FAQ, but most of it wasn't applicable because this isn't an internal sound card.
I'm running Windows 7 with 4 gigs of RAM. I can provide other specs if necessary. I'm about to return this card if I can't figure out the problem, so any help provided would be most appreciated. Thanks!

I am curious to learn, what kind of processor do you use?
I use the same product but I have, afaik, not noticed any crackling or popping, certainly nothing constant.
If you use Winamp, the following tips might not help, but at least I get to mention it. In the preferences, under plug-ins and under Output, one can in the device tab change the eh uh device.
Mine was set to primary sound driver, and I set it to "02 Speaker (Sound Blaster X-Fi Surround 5. Pro", though I do not think it make any difference. Edit: I see now that there is a message here saying "FAQ 0 "primary sound driver" refers to preferred sound device selected in windows control panel".
Someone mentioned that one could try checking the "create primary buffer" in that same tab.
In the next tab called "Buffering", there is the option to "enable cpu usage control". Not sure what good that is for.
Edit2: If you use Winamp, you might want to try out this DSP plugin "enhancer", only works with win7 with this guys work on it (old plugin allegedly unsupported):
http://www.nunzioweb.com/daz/enhancer/

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    I wrote a small product review of a Z-series card i regrettably purchased and creative responded. I replied to them and copied+pasted it here. First and foremost please understand this is just an open letter talking about my love for and mostly positive experiences with the Sound Blaster line of cards since the mid-late 1990s.
    Attached is an annotated picture of almost all the Creative hardware I've bought over the years.
    Take a good long look at that picture. Think about how many songs have been played through those devices, think of how many movies have been heard through those devices, think of how many games made me jump out of my seat from sound effects heard through those devices, and lastly think how many thousands of hours this amounts to.
    STOP READING and LOOK at that attached PICTURE.
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    If the direction Creative is going to continue to go is the direction that it's been going over the past handful of years this will be the last Creative product myself or anyone i influence or make purchasing decisions for will ever buy. Being in my mid 30s I'd say you'll miss out on at least another 20-30+ years of future product purchases.
    Below is my address of your reply to my review of your product in a piece by piece layout:
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    I run two 128GB SSDs in a hardware based (LSI Logic 8704ELP) raid-0 array so the disk footprint of drivers and software is important to me but whatever space you reduced your driver to is trivial.
    %ProgramFiles(x86)%\Creative\(ALchemy, AudioCS AutoMode Switcher, Console Launcher, Shared Files, ShareDLL,THX Console, Volume Panel)
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    "- Optimized controls for touch screens"
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    "- Streamlined the interface so it's easier to navigate (removed "modes" and have all controls available regardless what you want to use the card for)."
    Dumbing-down a product to reach a greater audience is walking the fine line of Quality vs. Quantity. Why you've sacrificed significant Quality to increase Quantity i do not know. While I will agree making 1 interface instead of 3 can be a potential step forward you did more than streamlining the user interface- you removed prominent, useful, and important features.
    "- Better tie in with the Windows audio sub-system."
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    Allow me to elaborate some more while I have time since it's sunday night and the family is busy with other things and will be off to bed thereafter.
    Creative's device drivers and software has always been a point of contention. You don't make the install discs available for download on your website for starters. This is a fascist move on your part. Your driver installation procedure and reliability is hit or miss. I personally have not had a lot of trouble with the drivers (only a few hiccups here and there) but i have read on the forums where all sorts of other people have (I'm not in disagreeing that their problems are partially their fault, but that's the price of running Windows instead of buying a Mac). My experience with your driver software suites over the years have been mostly (A) "When it works as expected it's sheer aural bliss beyond that of any other sound card in existence! THIS is why 'Sound Blaster Compatible' was what other companies put on their products, because Creative set the standard for everyone else to meet." but also sometimes (B) "everything installed and worked fine but now something is corrupt and not all the speakers have sound coming from them or the sound is all screwed up and the driver won't uninstall/reinstall/update correctly because it's corrupt and it's not deleting the driver files because windows has the files locked and safe mode isn't helping so now i have to physically remove the card from the PC and try to completely clean out my system of the Creative software. I can't believe they went after Daniel_K the way they did, i wish he'd come back and fix their drivers. Now which box did i put that install cd in...."
    There are 2 reasons I've bought Creative sound cards for over a decade now. CMSS 3D when listening to music while working throughout the day and EAX in videogames at night.
    I remember the moment when I experienced EAX for the very first time. I was in college and over at a friend's place. He had just got a new game called Thief: The Dark Project. I remember him telling me about something new called EAX and that only Creative cards had it and that it was supposed to be awesome. About an hour later after watching and HEARING him play Thief I was hooked. Creative had secured a place for it's hardware in my budget for every PC i built from that day forward.
    Being that I've worked from home for about a decade now I will listen to music while I work and get in an hour or so of gaming at night as time allows. Straight off the bat the first time i ticked that box for CMSS 3D long long ago and heard music coming from every speaker in my home office i was amazed and overwhelmed. Then when you introduced the ability to set the individual speaker distance and volume from the listening position it was the icing on the cake. I was surround by sound. It was SHEER AURAL BLISS. This feature called CMSS 3D would become the second reason I purchased and recommended Creative sound cards for the decade to come.
    As i stated in my review, the only reason i bought a new sound card was because the motherboard I was purchasing had no PCI slots (I remember when motherboards stopped having ISA slots as well...). Before making my purchase I read. I read a lot. I read about the changes you made with the X-Fi Titanium HD and then the Recon3D, and the more i read the more a feeling of apprehension began to take hold. Then i got to reading about the Z-series and read about some of the positive changes between it and the Recon3D line of cards and I became a bit more hopeful.
    Sadly my apprehension was spot on... Listening to music was a worse experience when compared to my X-Fi Platinum (or even my old Audigy 2)... and did not even come close to justifying the purchase of the card compared to just using the integrated sound capabilities of my motherboard, an ASRock Z87 OC Formula/ac. But none the less I still had EAX to fall back on right? wrong... I installed a couple games, some new and some old, some with EAX and some without, and for about 2 weeks i played a bit of each one to see how the card handled new and old games. Sadly EAX compatibility didn't even matter because it was overshadowed by poor directional audio reproduction... that same front center speaker that was overbearing when listening to music was noticeable when gaming to the point that it was negatively affecting my gaming experience. I tweaked and toggled every setting i could and even uninstalled and reinstalled the drivers and software to try to mitigate this but to my dismay i could not. It was at this point I went weighing my options... and looking for an X-Fi Titanium (NON-HD!) and suffered the capitalist price gouging that occurs in such supply & demand situations... at least i talked the guy down from his original asking price of $300. I bit the bullet on this because chances are this is going to be the last Creative card i ever own...
    I've had my Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series installed for just over a week now. Everything sounds precise and as it should when you have a quality piece of hardware paired with quality software. Directional audio in games comes from all speakers appropriately and not excessively from the front center speaker unless it's supposed to. Ambient music floats through the air all through out the day creating that familiar feeling of sheer aural bliss as it did before. The only downside is I'm getting to experience the problems other people have with this card (strange loud static-like warble EMI type noise coming from speakers, unaffected by windows volume control) but I have found a work around that I'm using on the rare occasion this happens (disable the device in device manager, re-enable device in device manager).
    Chances are what i've written above is perhaps an opening soliloquy of the requiem for the Creative Sound Blaster, the card that defined an industry and the company that turned it's back on it. I don't expect anything to come from this letter and I don't expect a meaningful reply from you. You'll probably write me justifying your decisions you've made with your product line and offer some false sincerity about how you are happy i am enjoying my price-gouged discontinued soundcard i had to buy off e-bay because your current line of products are not a step back in your eyes because of the profits they turn. This generation of customers who buy your Platinum HD, or Reco3D or Z-series line of cards probably oblivious to what they are missing out on (through no fault of their own), funny how the bliss of ignorance works and lines your pockets...
    It saddens me that i had to buy a discontinued product off e-bay because it's a better product than what your company currently offers. I wish this wasn't the way things turned out. When you dropped the fun presets and finite control of the EAX effects during the transition from the Audigy to the X-Fi line of cards I noticed but since they were not the main reason I owned a Creative card I tolerated it. But now you've gone and ruined the features that were the reasons i bought Creative cards, and this I will not oblige.
    My Creative Hardware.jpg

    @To the OP:
    I own a X-Fi Elite Pro for the past 8 years now.
    Since there, this card has faithfullly seen me through 3 major PC upgrades.
    I'm currently at a point where, very sadly, much of what you've described is also weighing on my decision to not go for a Z line.
    @Creative:
    I do hope you're listening and can come up with a solution to a simply design feature - namely a fully working Stereo Surround, like the one that was available in the X-Fi line of cards via CMSS-3D.
    Regards,

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    I'm going crazy... My media player occasionally skips a beat when I listen to music, or even when I watch movies... though it's rarely a beat in a movie.
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    mja8784 wrote:
    I have an older sound blaster Li've card. It stopped working so I tried to install new drivers for it. That diddnt work. I tried to let creative labs web sight try to do it automaticly, but it says no creative labs?sound device found. So I took a working card, "The same Kind" and put that one in.
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    17: 0 0 IO-APIC-fasteoi mmc0
    18: 0 0 IO-APIC-fasteoi uhci_hcd:usb4
    19: 44788 0 IO-APIC-fasteoi uhci_hcd:usb3
    23: 387 0 IO-APIC-fasteoi ehci_hcd:usb1, uhci_hcd:usb2
    28: 1608 0 PCI-MSI-edge eth0
    29: 932 0 PCI-MSI-edge hda_intel
    30: 0 0 PCI-MSI-edge iwl3945
    NMI: 0 0 Non-maskable interrupts
    LOC: 22401 65060 Local timer interrupts
    SPU: 0 0 Spurious interrupts
    PMI: 0 0 Performance monitoring interrupts
    PND: 0 0 Performance pending work
    RES: 89856 104215 Rescheduling interrupts
    CAL: 1409 563 Function call interrupts
    TLB: 1733 2536 TLB shootdowns
    TRM: 0 0 Thermal event interrupts
    THR: 0 0 Threshold APIC interrupts
    MCE: 0 0 Machine check exceptions
    MCP: 2 2 Machine check polls
    ERR: 0
    MIS: 0
    $ lsusb
    Bus 003 Device 002: ID 046d:c03d Logitech, Inc. M-BT96a Pilot Optical Mouse
    [b]Bus 003 Device 003: ID 08bb:2706 Texas Instruments Japan [/b]
    Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 001 Device 002: ID 07ab:fc88 Freecom Technologies
    Bus 001 Device 006: ID 05e1:0501 Syntek Semiconductor Co., Ltd DC-1125 Webcam
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 002 Device 002: ID 046d:c317 Logitech, Inc. Wave Corded Keyboard
    Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Any other suggestions?
    I even tried to disable the internal sound card by blacklisting it:
    blacklist snd-hda-intel
    .. but still no success
    Last edited by boomerang (2010-04-19 20:04:33)

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