Constant dropouts and disconnects

I'm hoping that somebody here can help me as i'm at my wits end with my Broadband service form BT.
Saying i'm not impressed is putting it mildly. My conection constantly drops from 16mbs down to about 100kbs every sixty seconds or so and sometimes it just drops out all together to the point where my sons games disconnect from the internet. This would not normally be a major issue, but my son has aspergers syndrome, he cannot understand why his games keep disconnecting and it makes him extremely angry and upset to the point where he is completely in tears.
Even when i try to explain what is happening he still doesn't understand
This has only been doing this for the last week or so. Everything is hardwired to the router, nothing connects wirelessly so interference isn't the issue. I have checked every connection, tried different cables, swapped filters, i have even tried running different consoles on the router individually and the issue still persissts.
I know my exchange (CMSED) is due get upgraded to fibre around this time so i am guesing this may be the issue, but upto now i haven't managed to find out if this is the case. Can anyone confirm if this is the case or throw any pointers on how to resolve this issue.
Its only going to be a matter of time before my son either damages his console, TV or worst still, injures himself if this continues. The consoles i don't care about as they can be replaced, i'm more concerned about my son.
Any help or advice would be appreciated.
Thanks for looking.
Solved!
Go to Solution.

any work in the exchnage to upgrade for fibre wil not have any effect on your adsl connection - different technology
are you conencted to the test socket? if you have other sockets have you removed the bellwire from terminal 3 in all sockets
can you post adsl stats from your router. can you run btspeedtester and when first test completes can you run diagnostic test and post results
btspeedtester
bellwire removal
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