Constant Errors - could this be the issue

Morning all i have a near constant outage on On Demand TV - V04 i have - performed a line test and these are my results -
Download speedachieved during the test was - 137 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.03:28.47:63.5 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If this is the case - what can i do?
Also a lot of people talk on here about my box/hub reset at X - how do you know when your box/hub has reset?
I have been into hub manager and changed my channel setting as my neighbour was on the same channel.
When checking hub manager it says my firmware is the latest, how can i check on the box?
Any help appriciated
Dan
I Pity the Fool That Pity's the fool!

Your IP profile is way too low, which suggests there's been a spate of restarts on your line. If your line is now stable, then leave the hub on constantly for up to 3 days (resisting all urges to reboot it to try to fix the problem). Sometime during those 3 days, the IP profile should rise enough for BT Vision to work again.
br> Your result from the BT speedtester should be showing two results for your line. The first is the normal internet speed, the second is the "assured rate" test. This may have disappeared because your speed is too low. If your speed improves, but the "assured rate" test doesn't re-appear, then BT have forgotten to enable Quality of Service (QoS) and that won't be helping.
I wouldn't worry too much about firmware versions. BT pushes out updates from time to time, and the box normally gets them eventually if you leave it on overnight.
The hub's home page http://bthomehub.home/ should tell you how long you have been connected. If this just keeps ticking up, your line is stable. If it keeps resetting to zero every few minutes or hours, then your line is unstable and needs investigation. If the time counts backwards then you've hit an obscure bug in the firmware (mine started doing it recently), but that shouldn't matter.

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