Constant freezing up, lagging operation, restarting

Question

Hi, I wanted to know if anyone has a suggestion for a fix or if there is a known problem with the HTC Rhyme freezing up? Every time I back out of/close an app my phone goes to a white screen with "HTC" and says "restarting", which takes quite a while before coming back to the phone home screen. At this point, the calendar is blank, the time is 00:00 and no date displays. This happens after any application I use. Plus, apps are VERY slow to load lately. My last straw today was when trying to retrieve a voicemail, I received the error message "Activity Phone (in process.com.android.phone) is not responding" with a Wait or Force Close option. It took me 3 times to successfully use my phone to call my own voicemail.
Apps have been running slow and this constant restarting to the white HTC screen have been happening for the last 2 weeks. I have owned this phone for over a year now and haven't had problems with it, other than it often not recognizing 3G coverage in the middle of the city (Tempe/Mesa, AZ) while the person next to me has 3G, also on a Verizon phone. I am currently running android version 2.20.605.13 710RD and when using my phone to check for software updates it shows there are none available.
Please, any help would be appreciated! This is driving me nuts.

Answer 1

    Hi taichicat and others!
I'm sorry to learn of any issues with the Rhyme rebooting, or restarting, on it's own. I'd like to ask a couple questions, as well as offer some troubleshooting steps. When this reboot happens, is there an error message on the screen? Do you see "HTC Sense" in the error message?
Please clear cache onthe Rhyme: http://vz.to/12v0liL
Please also clear the temporary internet files: http://vz.to/18S784Z
Let me know how this works for you, thanks!
Christina B
VZW Support
Follow us on Twitter @VZWSupport