Constant guard bot warning??
Got an email warning from Comcast today about a possible bot infection detected by constant guard. I have a mbpro, Apple TV and a couple iPads/iPhones. I always run scans using virus barrier and they are always clean. I have a closed network that is password protected and Wpa2. They only thing that changed was last night I opened up my guest network for my fantasy draft and had 12 new devices on it (all pc). Was wondering if any knew if all the new traffic would have caused this or if there may really be an issue with my mbpro. Just find it very coincidental that the warning email would come right after my draft. At help is appreciated. Thanks
It's a Comcast scam to get you to install "free" anti-virus software which you'll later be charged to "upgrade."
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Firefox upgraded automatically; in doing so, it stated that Constant Guard Security Suite, which is provided by Comcast, my internet service, is not compatible, and had to be disabled. Please explain why; is Firefox providing anti-virus when I surf the internet? If not, this is NOT an 'upgrade' and I will never use Firefox. Please respond as soon as possible.
Hi, Thanks for that further bug description In Your Last Message That Describes The Problem I Am Having perfectly and is exactly the same for me.
unfortunately that fix for my camera Powershot G6 does not work or apply as the view pictures switch is different on G6 is not usable during download as once you plug in DC/USB cable it turns off, and makes no diff and problem still exists exactly as you just described.
thanks anyways "Selz Boy"
it has been 17 days since apple promised to get back to me within 3-5 days hopefully with a solution, but I have still not heard from them.
They blew me off, i guess, probably i will have to wait for new Yosemite OS update, which they pre-warned me could take as much as 6 months.
I cannot believe apple released this new update with such major bug issues for camera downloads and that horrible "Photos" pgm which has all sorts of downgrades in features, usefulness and new bugs compared to iPhotos which I just finally got used to and was much better software.
I am starting to lose faith in Apple and I am getting that Microsoft "FEEL" like I used to have when I was a PC user, which was why I originally switched to Apple computers in first place.
Oh well got my fingers crossed here.
Thankfully the memory card reader solution is working well, but cost me $45. -
I need to download earlier version of firefox...where do I fine 8.0.1? I currently have 9.0.1 installed (Mozilla firefox)
Is Comcast constant guard really necessary? Ask Comcast support to update its products or find another application doing the same instead of downgrading your browser to a version which has known exploits and missing features. But FF8 is available on Mozilla's FTP: ftp://ftp.mozilla.org/pub/firefox/releases/ (turn off autoupdate)
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I have been intouch with constant guard , have uninstalled and re-installed it but it doesn't work properly. when I go to your add-ons it does not show up and I want to use constant guard and firefox. Please help me so I don't have to go to another web browser. thanks.
Previously if you install the latest version and run the live update it will run with the latest Firefox 26.
[https://support.norton.com/sp/en/us/home/current/solutions/kb20100122090203EN_EndUserProfile_en_us;jsessionid=C82CB2618DC3ABEC3C2C2655D71B7AB2.4]
However this is not the first time reported that there is trouble with this. The add on was broken in version 20 [https://bugzilla.mozilla.org/show_bug.cgi?id=694974]
Please see this previous question for more details: [https://support.mozilla.org/en-US/questions/956200]
Can you please provide the source of the add on? -
How to remove Constant Guard Protection Suite extension from Chrome?
I have tried to remove Constant Guard Protection Suite many times by putting into the trash can on the extensions page, but it always shows up after restarting Chrome.
Any tip would be greatly appreciated.
Welcome_to_Post wrote:
Constant Guard appears to be pretty invasive, so much so they had to make a cleaner torid your system of all it's remnants:
From a previous post:
To completely remove all traces of the Constant Guard software from the computer, download and run the Constant Guard cleaner tool. Click here to download the tool, run the program, and follow the simple prompts to remove the software. You will have to reboot your computer after running the cleaner.
Hope that helps.
FWIW
WTP - almost all security products have a removal tool of some sort in order to clean up anything left over by the native uninstallers or if the usual uninstall procedure can not be used. -
Constant Guard Protection Suite Chrome extension
I just noted a new open tab on my browser, URL http://services.whiteskyservices.com/addons/chrome/install.aspx?id=eeihfhnbnfemlajfadhbpdfiipncebld, with "Your Constant Guard Protection Suite Chrome extension is out of date, upgrade now" in white print on a red banner at the top of the screen and, centered on the page, a small blue banner inside a white banner (ona gray field) with the download icon and "INSTALL NEW EXTENSION." Is this genuine?
The main whiteskyservices.com page has a logo banner for "Connect" and then Connect(TM) Support, with four tabs for Support Alerts, Online Account Protection, General and Installation, and a link to the right saying, "To View the Connect user guide Click Here," with a hyperlink to http://whiteskyservices.com/userguide/.
My OS is Windows 8.1 and I use Chrome as my default browser. Thanks!The link and instructions are not spurious, and you don't need to click on the link to enable the browser helper object. Here are the directions to manually enable the BHO - for the 3 supported browsers. You will also find this information at the Fast Connect Support Page. You can click the ? of the Fast Connect dashboard, and click on "Support," or use this link - http://ringo.idvaultservices.com/support-fcps/ to see the FCPS support page. If you don't trust the link, then you can use the following instructions to manually enable the BHO. Once you have enabled the browser helper object, you will no longer be prompted. These add ons will be automatically installed by your browser, usually within 12 hours after they are released. If the browser add on is present, then these instructions will work to enable it for the application -
For an “Other” account, such as a shopping account, the FastConnectTM add-on, plug-in, or extension for your web browser needs to be active.
For Internet Explorer –
Click on the Tools icon;
Click on Manage Add Ons;
Find the FastConnectTM add on in the list of applications;
If it is not enabled, click to “enable” the add on;
Close all browser windows to save the change.
For Firefox –
Click on the Firefox Controls icon (looks like 3 horizontal lines in the upper right-hand corner);
Click on “Add-ons;”
Make sure the FastConnectTM add on is present and is enabled.
Close all browser windows to save the change.
For Chrome –
Click on the Chrome Controls icon (looks like 3 horizontal lines in the upper right-hand corner);
Click on “Settings;”
Click on “Extensions;”
Make sure the FastConnectTM extension is present and is enabled.
Close all browser windows to save the change.
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Constant Pop-up Warning Message- PhotoshopElementsSyncAgent.exe-No Disk
How can I stop this constant pop-up box from appearing on my computer screen every 30 seconds even when Elements is not running. Never had it before until I turned my computer on in May- I am wondering if something to do with the change over for back-up of photos and synchronization. Inside the box it says 'There is no disk in the drive. Please insert a disk into drive\Device\Harddisk4\DR4.'
Please help me get my computer back to normal so I can actually do work on it!!I have received, and I am sure it is about the migration to rebel. The fact is they gave a very short opt out window and since I work away from home for several weeks at a time this has since been expired. I need to know how to opt out of this transition to Rebel.!
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Constant Guard: How To Get It Out!
If you Norton Security Suite from Comcast / Xfinity and received a notice to restart your computer to finish installation and you don't want to use it don't panic because you have options. The one that caused my issue's is "identity Safe".
This is a basic how to made from my own experience from my PC. I'am using Windows Vista Ultimate SP2, and Google Chrome as my default browser.
If Chrome is your default browser simply click on settings in the upper right hand corner, this will should open a new tab showing your current settings. On the left hand side there will be a list of options, choose "Extensions" and you will be shown all the tool bars / extensions currently installed in your browser.
To the right of each extension there will be a check box and a trash can icon. Uncheck the box to disable the extension, click on the trash can icon to delete it
This link gives more in depht instructions for extension management: https://support.google.com/chrome_webstore/answer/2664769?hl=en&rd=1
If IE9 is your default browser go to tools in the upper right hand corner then manage add on's. A separate window will open, on the left side choose Add On's and Extensions. Scroll down the list and click on the one you want to enable or disable and the options for that choice will be shown in the bottom plane, make your choice.
To delete tool bars, add on's and extensions from IE9 requires a reset or uninstall and reinstall of the browser. BE WARNED, resetting or uninstalling and reinstalling of IE9 will cause you to lose any and all customization you made to your browser such as favorite's / book marks, home pages, default page editing programs (in most cases MS Word).
Make copies of your book marks and write down what and where you got any custom buttons you may have installed. Practice reinstalling all the customizations you made before resetting or reinstalling IE9.
Here is a link for instructions to manage add on's in IE9: http://windows.microsoft.com/en-us/windows/manage-addons-internet-explorer-9#1TC=windows-vista
I have no experience to offer on Fire Fox browsers.
It sounds like the coin is in the Superdrive, so taking the mini apart will not help as you cannot take apart the Superdrive (you can, however, replace the Superdrive)
See if gravity can assist. Unplug everything and while holding the mini with the slot facing down, shake.
If this does not help, and you decide that you need to replace the Superdrive, instructions are at: http://www.ifixit.com/pdf/ifixit/guide1065en.pdf
These instructions tell you how to pop-open the mini. Maybe without the mini case in the way, the coin will fall out.
If you need a Superdrive, for 2009 and later, the mini uses a SATA Superdrive. You can get one here: http://www.logicsupply.com/products/uj875a
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I am using XP and Firefox 4.0.1
Norton has its own password manager that turns of the Firefox password manager.
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I have Roboform 6 and CG supplied by Comcast. Extentions tells me neither one is compatible with FF5.0. What can I do?
On another problem, I upgraded against my better judgment because I like 3.6.17 better, but it kept crashing a couple of times a day. Sometimes I was playing a downloaded game, sometimes on a web site or browsing, it happened during various things. I thought maybe upgrading would help but now some of my programs etc. can't work.I found, by searching around here, how to go back to version 3.6.19(couldn't find 3.6.17)and now Roboform works like a charm again. BUT, when I open my Add-on list, CGPS Extension 1.0 tells me it's not compatible with FF 3.6.19. I'm about to pull my hair out, and I can't really afford to lose any(half bald now). I guess my only recourse is to find and reload version 3.6.17. HELP!!
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Norton security..constant guard
I've sent you a private message. Please reply back with the requested details so that we can check it out together.
Harry
Norton Supportsparkley :
Please read to the announcement posted here:
http://forums.xfinity.com/t5/Security-and-Anti-Virus/Error-quot-The-service-PIN-is-not-valid-for-Nor...
Harry
Norton Support
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Has anyone been contact by Comcast about a Bot issue?
The following message was sent to my inbox by Comcast. Has anyone had this problem? My Lion OS is up to date.
***Reminder Notice***
IMMEDIATE ACTION REQUIRED
Dear XFINITY Customer,
Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance(http://www.xfinity.com/botassistance/?CMP=EMC-Email3&utm_source=Notification&utm _medium=Email&utm_campaign=Email3) for important information on how to remove malicious software from your computer(s).
We appreciate your prompt attention to this important security notice.
Sincerely,
Constant Guard from XFINITYIt's been mentioned in these forums by others, and in almost all cases when it's a Mac involved is a false indicator. If you search the forums for "comcast bot" you'll find several threads on the issue. Basically Comcast seems to be going only by what they determine to be unusual activity, not by detecting any actual bot. Unless Comcast gives you more problems in the issue or you've been downloading software from sources other than reputable companies or sites, I'd advise just ignoring the message.
Regards. -
IPAD WILL NOT JOIN PASSWORD GUARDED WIRELESS NETWORK
My ipad 2 will not join a password guarded Time Warner Cable home wireless network. The network is properly discovered yet I cannot get a password access box to appear. Suggestions please
What encryption is the router using?
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points -
So, I keep getting these emails from Comcast's Constant Guard service claiming "Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot." They seem to be dead serious about it, though Comcast never provides any details about what triggered the email. They only provide a link for you download a free copy of...ew...Norton.
But, the security emails keep coming, about once every two weeks or so. Something is triggering Comcast's snoops to raise a flag my way. I think it's just occasional spikes in traffic due to suddenly having three computers online, but it's not something I can prove.
Has anyone else been the recipient of these Comcast emails? I also tend to be of the opinion that the Comcast emails are largely a marketing campaign, since they also direct you to their own for-fee security service.
So, what's the state of Mac security today? Are there really any bots that can make a home on a Mac these days?
FWIW, my home network is an iMac, two iBooks and, occasionally, an iPhone, connected via an Airport Extreme Base Station (WPA2).
Thanks,
JimTechnically your Mac can become part of a botnet if you installed something unawares of what it was.
There has been a Mac botnet back in 2009.
http://arstechnica.com/apple/news/2009/04/evidence-suggests-first-zombie-mac-bot net-is-active.ars
You can check with this site to see if your IP address has seen traffic associated with a botnet.
http://botnetchecker.com/
Could be those emails are phishing scams. Visit their site and see if there is any official word about these emails.
Comcasts DNS servers get hacked from time to time.
Use OpenDNS or Google DNS instead, only take second to reconfigure the router.
Norton is the last thing you want on your Mac, ClamXav would be the only good solution I would think.
Of course simply reinstalling OS X on top of the installed version and then Software Updating should clear out anything in OS X, but then third party programs and plug-ins should all be reinstalled. -
Is Constant Guard by Xfinity safe for my iMac?
1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to your computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and — to a lesser extent — other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website.
Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
The software is advertised by means of spam or intrusive web ads.
Software that is plainly illegal or does something illegal
High-priced commercial software such as Photoshop is "cracked" or "free."
An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
You win a prize in a contest you never entered.
Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
Anything online that you would expect to pay for is "free."
Unexpected events
You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. New threats are emerging on a daily basis. Research has shown that most successful attacks are "zero-day" — that is, previously unknown. Recognition-based malware scanners do not defend against such attacks.
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize without the need for any software; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Software may be able to tell you which particular trojan it is, but do you really care? In practice, there's seldom a reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every unknown email attachment until proven otherwise. Nevertheless, ClamXav or a similar App Store product may be useful if an uninformed network administrator says you must have some kind of "anti-virus" application.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. "Hmmmm, this torrent is a crack of that new game I want. I think I'll download it. It could be a trojan, but the antivirus will warn me if it is." Then they wonder why their Mac is so slow all of a sudden. It's slow because it's running flat out mining bitcoins for a hacker who has already sold their credit card number and banking passwords to a criminal gang. Maybe a week later the antivirus does warn them, but what good does that do?
Nothing can lessen the need for safe computing practices.
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