Constant Guard Protection Suite Chrome extension

Question

I just noted a new open tab on my browser, URL http://services.whiteskyservices.com/addons/chrome/install.aspx?id=eeihfhnbnfemlajfadhbpdfiipncebld, with "Your Constant Guard Protection Suite Chrome extension is out of date, upgrade now" in white print on a red banner at the top of the screen and, centered on the page, a small blue banner inside a white banner (ona gray field) with the download icon and "INSTALL NEW EXTENSION."  Is this genuine?
The main whiteskyservices.com page has a logo banner for "Connect" and then Connect(TM) Support, with four tabs for Support Alerts, Online Account Protection, General and Installation, and a link to the right saying, "To View the Connect user guide Click Here," with a hyperlink to  http://whiteskyservices.com/userguide/.
My OS is Windows 8.1 and I use Chrome as my default browser.  Thanks!

Answer 1

The link and instructions are not spurious, and you don't need to click on the link to enable the browser helper object. Here are the directions to manually enable the BHO - for the 3 supported browsers. You will also find this information at the Fast Connect  Support Page. You can click the ? of the Fast Connect dashboard, and click on "Support," or use this link - http://ringo.idvaultservices.com/support-fcps/ to see the FCPS support page. If you don't trust the link, then you can use the following instructions to manually enable the BHO. Once you have enabled the browser helper object, you will no longer be prompted. These add ons will be automatically installed by your browser, usually within 12 hours after they are released. If the browser add on is present, then these instructions will work to enable it for the application -
For an “Other” account, such as a shopping account, the FastConnectTM add-on, plug-in, or extension for your web browser needs to be active.
                For Internet Explorer –
Click on the Tools icon;
Click on Manage Add Ons;
Find the FastConnectTM add on in the list of applications;
If it is not enabled, click to “enable” the add on;
Close all browser windows to save the change.
                For Firefox –
Click on the Firefox Controls icon (looks like 3 horizontal lines in the upper right-hand corner);
Click on “Add-ons;”
Make sure the FastConnectTM add on is present and is enabled.
Close all browser windows to save the change.
                For Chrome –
Click on the Chrome Controls icon (looks like 3 horizontal lines in the upper right-hand corner);
Click on “Settings;”
Click on “Extensions;”
Make sure the FastConnectTM extension is present and is enabled.
Close all browser windows to save the change.