Constant hard freezes and no answers from Apple (Macbook Pro mid-2012)
Hi.. I'm new here and posting this in desperation. I've been to the Genius Bar 3 times, and been on the phone with Applecare support twice now to try and troubleshoot the hard freezes happening to my computer. In the store, on the 1st occassion they ran some tests, the 2nd time my fan had stopped working so they replaced it. The third time they ran hardware testing overnight (which passed) and ran software testing and told me I had third party software called 'Gatekeeper' that might be causing the problem which they said they removed and reinstalled the OS X. I looked up Gatekeeper only to find out its part of the OS X which I found really confusing. None of this has stopped the crashes (hard freezes that require manually shutting down) and which happen intermittently (3-4 times a day).
I'm wondering if the next step now is to format my hard drive and do a clean install? I have a case number open with Apple customer support now, but they basically say I need to bring it back in for more testing...which is quite difficult considering I'm pressed for time and writing term papers at the moment and basically need my computer (and yes I have all my important files backed up).
Here are my last two kernel logs. Any help is much appreciated!
Thu Apr 11 17:07:34 2013
panic(cpu 2 caller 0xffffff800524388d): "zalloc: zone \"\" empty."@/SourceCache/xnu/xnu-2050.22.13/osfmk/kern/zalloc.c:1761
Backtrace (CPU 2), Frame : Return Address
0xffffff80838d3cb0 : 0xffffff800521d626
0xffffff80838d3d20 : 0xffffff800524388d
0xffffff80838d3e00 : 0xffffff800523d35c
0xffffff80838d3e30 : 0xffffff8005558edd
0xffffff80838d3e60 : 0xffffff800555945f
0xffffff80838d3ea0 : 0xffffff8005558c89
0xffffff80838d3f00 : 0xffffff800555976c
0xffffff80838d3f50 : 0xffffff80055e063a
0xffffff80838d3fb0 : 0xffffff80052cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000005000000
Kernel text base: 0xffffff8005200000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 8855382461912
vm objects:14602336
vm object hash entri:2076720
VM map entries:2051600
pv_list:5529600
vm pages:72233856
kalloc.64:6152192
kalloc.128:3887104
kalloc.256:2027520
kalloc.512:1933312
kalloc.4096:1929216
kalloc.8192:3358720
ipc ports:1636800
vnodes:16507128
namecache:7025760
HFS node:21840864
HFS fork:6643712
buf.4096:1671168
buf.8192:122871808
ubc_info zone:3734424
vnode pager structur:2076720
Kernel Stacks:1933312
PageTables:31158272
Kalloc.Large:12392309
last loaded kext at 356342490204: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f86e7d000, size 229376)
last unloaded kext at 389827949503: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f86e6f000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Interval Since Last Panic Report: 277722 sec
Panics Since Last Report: 1
Anonymous UUID: A31E45CB-FCFE-5C04-65FE-507480882F34
Thu Apr 11 09:41:55 2013
panic(cpu 1 caller 0xffffff80302b7e95): Kernel trap at 0xffffff80302676ed, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000055b4505f, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff803ba09620, RCX: 0xffffff803b9a2e70, RDX: 0x0000000000010000
RSP: 0xffffff80a310b360, RBP: 0xffffff80a310b4a0, RSI: 0xffffff803ba19620, RDI: 0xffffffffffffe000
R8: 0x0000000000000000, R9: 0xffffffffffffffff, R10: 0x0000000000000010, R11: 0xffffff80a310b7b8
R12: 0xffffff803ba09620, R13: 0xffffff80329b5e80, R14: 0x0000000000000000, R15: 0xffffff80329b5e90
RFL: 0x0000000000010203, RIP: 0xffffff80302676ed, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80a310b000 : 0xffffff803021d626
0xffffff80a310b070 : 0xffffff80302b7e95
0xffffff80a310b240 : 0xffffff80302cd4dd
0xffffff80a310b260 : 0xffffff80302676ed
0xffffff80a310b4a0 : 0xffffff8030282b24
0xffffff80a310b560 : 0xffffff8030290c6c
0xffffff80a310b580 : 0xffffff8030327393
0xffffff80a310b670 : 0xffffff80304f98cf
0xffffff80a310b700 : 0xffffff8030310d5d
0xffffff80a310b750 : 0xffffff80303086a6
0xffffff80a310b800 : 0xffffff8030308564
0xffffff80a310b840 : 0xffffff80305546d9
0xffffff80a310ba80 : 0xffffff8030553d93
0xffffff80a310bf50 : 0xffffff80305e063a
0xffffff80a310bfb0 : 0xffffff80302cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000030000000
Kernel text base: 0xffffff8030200000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 2298630421057
last loaded kext at 266105022872: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb1e6f000, size 65536)
last unloaded kext at 546050662848: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fb1e6f000, size 57344)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f41
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
I did not mean to suggest that memory replacement is THE solution. But if you want more memory anyway, replacing the memory would fix it if this were a memory probelm.
Memory problems are hard-to-find. It may take a week of overnight testing and still come up empty.
One old technique I have used when stuck is to swap the two memory modules with each other. This sometimes changes the symptoms enough to catch the problem. Sometimes not.
Similar Messages
-
Hello everyone,
Thank you in advanced for all of the support. This is my first post to the communities. I just bought a 2.9 GHz core 17 processor MacBook pro mid 2012 13" with 8 GB of RAM and I am in the process of upgrading it. When I bought the MacBook pro originally, I was told that I would never mac out the performance because I do not do a lot of photo/video editing. This is true, but I am an academic researcher and tend to multitask often, having 20+ safari tabs open, SPSS (a statistical program), full screen mail app, full screen calendar app, and preview, iTunes open all at the same time. I often get slow performance and error messages that state low memory. This is why I am interested in upgrading the laptop. I am getting ready to go to medical school and I want to have a powerful laptop. I also want to future proof because I plan on having a dual boot system to mac OS and windows OS.
Because I know I will be maxing out the performance of the computer, I want to take full advantage of upgrades, especially now because the cost of the components is reasonable at the moment. The following are the proposed upgrades:
1. Upgrade my current 8-GB ram (2x4-GB) with 16-GB ram (2x8-GB). I plan on using crucial RAM.
Crucial 16-GB Ram: http://www.amazon.com/dp/B008LTBJFW/ref=wl_it_dp_o_pC_nS_ttl?_encoding=UTF8&coli d=2B1KHELSPJPNN&coliid=IYGJWGQDH8LV0&psc=1
2. Replace my optical drive with a hard drive. I will place a SSD into my current hard drive position and then install my current HDD into the optical drive bay with the optibay optical drive caddy. I am doing this because I plan to use the SSD as the boot drive and my current HDD as my backup and files drive. I am putting the SDD into the HDD because I have read it is better to place it in this bay for performance. I will put the other HDD in the optical drive because the performance of that one will not be as important.
Adata SSD: http://www.amazon.com/dp/B008LTBJFW/ref=wl_it_dp_o_pC_nS_ttl?_encoding=UTF8&coli d=2B1KHELSPJPNN&coliid=IYGJWGQDH8LV0&psc=1
Optibay Optical Drive Caddy: http://www.amazon.com/dp/B0058AH2US/ref=wl_it_dp_o_pd_nS_ttl?_encoding=UTF8&coli d=2B1KHELSPJPNN&coliid=I3GI8MGWAKXY79
My questions:
1. Is the listed RAM appropriate and sufficient for my MacBook pro?
2. Is the listed SSD appropriate and sufficient for my MacBook pro?
3. Is the listed Optical Drive Caddy appropriate and sufficient for my MacBook pro?
4. Is there still a firmware problem that does not allow for SATA 3 (6Gb/s) support in the optical drive?
5. Would it be easier to format the new SSD outside of the MacBook using a SATA to USB adapter?
6. Does working on any of the listed components void my AppleCare (I plan on keeping all of the original components so I can replace them, if I ever need to see apple support)?
7. What is the best way to put Mavericks onto the SSD to make this my boot drive?
8. What is the best way to make all of my files remain on the HDD, but link to the SSD with the operating system?
9. Has anyone ever successfully upgraded to 16-GB RAM and used their optical drive for a secondary hard drive?
10. Is there any miscellaneous advice for this project?
Please feel free to give partial answers. I know this was a lot of information, but I wanted to be efficient in my post. I am very appreciative of everyone who will contribute.
Thank you!rmichaud91 wrote:
Hello everyone,
I just bought a 2.9 GHz core 17 processor MacBook pro mid 2012 13" with 8 GB of RAM
16 GB of RAM is the best you can do.
The optibay HD will null and void your warranty. -
I have apple macbook pro mid 2009 ... my hard disk stopped working and i had mac os 10.6.8 in it ... i bought a new hard disk drive but i didn't have my CD so i installed my friend's mac os 10.5.8 in the new hard disk ... i want to get my previous 10.6.8 back ... hope there is a way to do so
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply. -
My WD 2tb external hard drive will not unmount from my MacBook Pro.
My WD 2tb external hard drive will not unmount from my MacBook Pro. It no longer even shows up in finder, however it does show up in Disk Utility. I have tired so many of the suggestions on the internet all to a fail.
I keep getting the message to be sure that all applications are closed before ejecting the drive. I have no clue how to tell which appliactions are using the external drive to shut them off. I turned off Time Machiene to be safe.
I don't need anything on the external drive, I am just trying to erase it, save my current info, and migrate it to my new MacBook Pro.
I have been about four days now with this issue all over the internet, in this community, and watching videos on everything and nothing about this topic to a fail.
I think I am doomed and have lossed this external drive because of some wierd application that will NEVER close on my hard drive for it to disconnect correctly. It's annoying.
Does anyone have a solution?Have you trie using another USB port? Can you test the USB ports with other USB devices to assure they are working? You may want to reinstall OS X in case there has been a driver glitch.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
How to transfer photo and movie files from my macbook pro
My Hard drive is almost full how can I transfer my music and video files from the MacBook Pro to an external drive (I would like to keep my video and photos on a separate drive to keep overload from happening again). I also have a Time Capsule, can I transfer those big files to Time Capsule?
ThanksHave you read for possible solutions over in the "More Like This" thread over here?----------------------->
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I have a new MacBook Pro Mid 2012 and it goes into deep sleep when I disconnect if from AC power.
I have a new 13" MacBook Pro mid 2012 and it goes into deep sleep when it is disconnected from AC power. I have to press the power button to wake it up. Is this a known issue or is there something wrong with the MacBook Pro?
There are a few threads about this around. Its a known issue for 2012 non retina users, not sure about Apple. It should not work this way and Apple has not put out an update to fix it yet. Check out these threads for some workarounds. I think I saw if you reinstall and don't update one of the updates you get normal functionality back. Otherwise there are some terminal changes you can make to make it operate mostly normally. I made some changes in terminal.
https://discussions.apple.com/thread/4512384
https://discussions.apple.com/message/20436126#20436126#20436126 -
hello, I am trying to reinstall os x lion in my macbook pro mid 2012, from my recovery disc, and its imposible because every time I have problems to download de installer or something that is required to do that. what can I do?
When you do get it downloaded, before you do anything else, save the Lion installer - make a copy and put it somewhere safe. you can then reuse, make a clean install and other things.
OS X Lion Install to Different Drive
How to create an OS X Lion installation disc MacFixIt
Migration Assistant Update for Mac OS X Snow Leopard
http://www.apple.com/support/lion/installrecovery/
Create an OS X Lion Install disc
http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-ins tallation-disc
How to clone your system:
http://macperformanceguide.com/Mac-HowToClone-backup.html
http://macperformanceguide.com/Mac-HowToClone.html
http://www.macupdate.com/app/mac/7032/carbon-copy-cloner
http://www.macperformanceguide.com/blog/2012/20120711_2-MacPro-internal-clone-ba ckup.html
Yes I strongly recommend making a clone you can boot from in addition to use TimeMachine.
Carbon Copy Cloner will also offer to copy and make a Recovery partition on the 2nd drive. -
how do i transfer my itunes account (with all my music, photos and ipad apps) from a macbook pro to a new macbook air?
thanks but exactly how do I do this. I tried setting the new macair up using migration assistant but for some reason not everything has come through. I bought a thunderbolt cable to improve the transfer rate.
Now my question is how do I transfer the iTunes folder. I have authorised the new macair for iTunes and am within the 5 computer limit. -
I want to transfer an audiobook and a movie from my MacBook Pro to my iPhone 4S, and can't figure out how. I went to "Help" and it said after connecting the two devices I should "Click Apps," but I can't find anything labeled "Apps" to click. Help?!!
If you have iTunes 11 on your Mac then you can enable the left-hand sidebar via option-command-S, that might make it easier to navigate.
Connect the phone to your Mac and select it on that left-hand sidebar, and on the right-hand side of the screen there should be a series of tabs which you can use to select what to sync to the phone. If it's an audiobook then it should appear on the Books tab for selecting/syncing, and films will be on the Movies tab. When you've got the audiobook on your phone you should get an Audiobooks option in the Music app (you might need to tap the '...' tab at the bottom of the Music app to see it). -
Can Apple replace my macbook pro (mid 2012) retina's battery if I think that the battery health has gone bad/in need of and renewal???
I've had my Macbook for about 11 months now and i use it every day; its gone though about 420 cycles of charging and using the power, and i noticed the battrey preformance has decreased (as expected). The problem isn't sevear yet but it would comfort me knowing that i could replace the battery in the near future
Please contact me or answer the question if you know anything about this!Exitio\'s Apple wrote:
Can Apple replace my macbook pro (mid 2012) retina's battery if I think that the battery health has gone bad/in need of and renewal???
No only if they think under warranty/AppleCare, but your likely able to pay for a new battery if they have them, which they might not yet since it's such a new machine still.
BTW, I have a Early 2011 17" MBP, 27 months old, charges to 97% and has only 14 cycles. -
What are the things required to upgrade internal hard drive For Macbook Pro mid 2012 13 inch?
Hi,
I want to upgrade my internal drive but I don't know how to do that. I have already purchased a WD 1TB internal hard drive. However, I contacted apple support and they said if I try to upgrade the hdd myself, then the warranty of the macbook would be void. I am from India . I currently have a Macbook Pro mid 2012,13 inch.
Also, do i need to download a setup of Yosemite before changing the hdd?
Please guide me
Thanks and Regards
Abhineet AroraYou know what the impact will be on the warranty terms. If you want to install it yourself, look at this video:
http://eshop.macsales.com/installvideos/macbookpro_13_unibody_mid12_hd/
It is not very difficult. You will need a #00 Phillips and a #6 Torx drivers.
Ciao. -
Macbook pro mid 2012 backing up from disk ulitiy asking for "login" keychain?
I bought a "WD My passport For Mac 1TB" portable external hard drive since I can't get into my macbook pro mid 2012 10.9 because when I turn it on its just grey screen with apple logo and spinning wheel. I went to future shop to the geek squad and they did diagnose of it that is wasn't the hard drive but the operating system with problem. Which makes sense since I did the apple hardware test, disk repair/verfy, permissions repair/verify and they all came back with saying my volume is ok etc.
SO my question is to back up my files etc. I do the command + r and go to disk ulitiy and click on "Macintosh HD" and then click "New Image" and then select "My Passport for Mac" to save on there. What I want to know should I put "compressed", "read/write", "read only" or "DVD/CD master" for Image Format? AND For encrytion, do i pick "128-bit AES encryption (recommended)" or "256-bit AES encryption (more secure, but slower)"?
Also I have one more option before I go to my genius appointment on saturday is to do the "erase and reinstall" option. Of course I need to back up my files to do that which is why I am asking the questions above. Can any one link me to the "erase and reinstall" option OR tell me your experience on how to do it OR how to do in overall? Also, is it an effective method? I already have the important files on my google drive, have my microsoft disk stuff on my USB, the only app I kind of don't want to lose is my "Notes" app. Also for the apps I downloaded in Apple store they should be still there even if I erase my hard drive?
So I did the command + r and go to disk ulitiy and click on "Macintosh HD" and then click "New Image" and then select "My Passport for Mac" to save on there. I put "read/write" for Image Format AND For encrytion, i pick "128-bit AES encryption (recommended)"
I put in a password when prompted but after that it says "Disk Ultitiy wants to use the "login" keychain." I put in my ususally login password that I use to get on to my desktop but that doesn't work. I have the option to press ok or cancel. Can I just press cancel and will it contiune on backing my files to my external hard drive?
I pressed cancel and the progress bar to saving my macintosh HD to MY external hard drive portable isn't shown any blue bar progress for 9 mins now...
do u know what to do?If you like you can also restore, via Disk Utility, the DMG onto another disk, but you will be able to read the contents, simply mounting the volume inside any version of OS X.
^ What do you mean by this?
Also, It says on here:Mac OS X v10.5, v10.6: How to back up and restore your files - Apple Support
When the imaging process is complete, select the newly created disk image in the device pane. Then, choose Images > Scan Image for Restore... from the menu bar, and let the scan complete.
Quit Disk Utility (press Command-Q). Then press Command-Q to quit the Mac OS X installer; you will be prompted to restart.
Restoring the backup disk image's contents to your internal Mac OS X disk
What does Images > Scan Image for Restore mean?
Also If I erase hard drive and then reinstall mavericks OS X from "command + r mode" and after that hopefully I can get back in would I hook my external hard drive and then open the copy of the "macintosh".dmg and drag everything back on? or...? -
AirDrop doesn'n work between Macbook Pro Mid 2012 and Mac Book Air mid 2013 using both Yosemite
Can't search other devices using AirDrop between between Macbook Pro Mid 2012 and Mac Book Air mid 2013 using both Yosemite...
And trying with MBP late 2011 can't connect eitherHey aniMix,
Thanks for the question. I understand that you are experiencing issues with AirDrop. The following resource provides some troubleshooting information which may be helpful:
Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices
http://support.apple.com/kb/HT6510
Thanks,
Matt M. -
I am trying to transfer files between my ipad 3 and my macbook pro mid-2012 and they will just not connect. I connected them yesterday and it worked fine. And i can not air drop these files into my ipad it has to be done through itunes. And i can not afford to buy a new computer. How do i get these two to connect without having to buy a completely new computer?
Computer USB ports, regardless of the computer maker, have a relatively low power output and thus are not good chargers. They will charge but it takes a long time. You should be charging your iPad from wall power, or a more powerful source like an in-car charger.
Buying another computer will not change that. -
After the upgrade to iOS 8.1.2 in iPhone 5s and OS X 10.1.1 Yosemite (MacBook Pro Mid 2012) can not connect my iPhone 5s to the MacBook, the iPhone tells me: "The MacBook is incompatible" or the message "Connection Error, Make sure the Mac is turned on and is within range" even the iPhone being close to the Mac. Otherwise with the updated iPad 2 (iOS 8.1.2) is connected via bluetooth to the MacBook without any problems, Even the iPad 2 does not detect the iPhone bluetooth.
Help me please
Message was edited by: aguil77uvrAn iPhone will not pair via Bluetooth to a computer (Mac or Windows) except for personal hotspot and then only if your cellular plan supports it. https://discussions.apple.com/docs/DOC-7722
If you are attempting to use Handoff/Continuity, that does involve Bluetooth but the devices are NOT paired; Bluetooth just needs to be on and the devices in range of each other. The following may help with Handoff/Continuity issues: http://support.apple.com/kb/TS5458
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