Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

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Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
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HP Officejet Pro 8500 A909g Series Print error

My printer worked fine just last night, now this morning I get error messages in the print queue. I have been searching for a solution all morning and still haven't been able to fix the problem. I have uninstalled/reinstalled the printer, checked to see if all drivers are updated, checked the usb connection, restarted the print spooler, as well as make sure the print queue is empty, and I still get this problem. I can print a self test page from the printer itself, but not from my computer to the printer. The copy section of the printer works fine as well.

I know this is an old post question, but i will answer it because this might help others searching anew.
If you are connected wirelessly, check your modem/router. An outmoded router will give you a world of trouble - as it did for me. I suffered with this printer for many years, and solved the problem by reconfiguring the printer to NEVER go into sleep mode, and giving it a static IP address. WHile this is fine for 8500s and older printer, the new 8600 series does NOT allow you to by pass sleep mode now - you get 15 minutes on, max, so this is not a good solution for any newer printer.
A new modem from my ISP and a new external router (netgear nighthawk) solved my problems immediately. The printer sleeps, it wakes up, no installing/reinstalling software, etc. It's easy. Printer is never offline, never lost. I got this solution from a smart HP techie in Ontario, Canada and I wish I had called when I first bought my 8500 as it would have prevented a lot of frustration. Modems/routers are changing all the time, so a 2 year old modem-router combo was problematic. If you are suddenly having problems with your printer, it's probably because your router has become outdated.
One more thing - if you are still having problems with a new router, disable your firewall system and then reinstall the software. I had to do this with one of my computers, but not all (and I have no idea why the difference).
The only issue with the tech help is the limited timeline of 1 year from purchase date. After that you're on your own. I was told that HP has just a smattering of people manning the forums, but a boatload manning the phoneline help. They use LogMeIn123 technology to physically take over your computer and look at the settings for your printer. Much easier than forums or DIY help.

HP Officejet Pro 8500 A909a Series - printing question

I have a problem with a printing application within QuickBooks and I need some help. I can print anything in QuickBooks except for deposit slips. I can print checks, invoices, reports, deposit summaries, and anything else in QuickBooks. Any reason why? I recently bought this new printer (Dec. 2010) and have had no issues except this one. Please help!!
Thank you in advance for your help.
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I have a print problem that I've not seen addressed anywhere else on my OJ A909a printer.
To conserve ink usage I print most everything in the draft mode using the black ink only option. Recently I've noticed that my printer misses printing a few characters on 2 or 3 lines in the upper right area of every page. If I try the "normal" or "best" modes the same area will print ok sometimes and smudgy other times. All 4 ink cartriges are new and purchased from HP directly. I'm assuming that if this was a printhead problem that it would show up in other places as well. I am still using the original printheads that came with my printer when i purchased it in Aug. 2009. The HP diagnostic tool found no problems at all. Does anyone have any ideas about this. My HP Warantee has run out but my Staples extended warantee is still in force so I'd like to resolve this ASAP or return to Staples for action. I am new to this site/forum and thank you, in advance, for any suggestions / solutions you offer to me..
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HP Officejet Pro 8500 A909a Series leaks ink in the front right corner.

My HP Officejet Pro 8500 A909a Series Printer is leaking black ink in the front right corner of the printer. Leak seems to be very slow. I also can't find any documentation on how to take the bottom portion of the printer apart to investigate the leak.

Welcome to the HP Community @dtr00 ,
I saw your post about the black ink leaking in the front right corner of your Officejet Pro 8500 model. As we do not have service guides to help you disassemble the unit, and don't recommend it, I would suggest calling us directly to see what your printer options are with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Enjoy the remainder of your day!
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
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HP Officejet Pro 8500 A909a Series email address to print from an ipad

Where do I find the email address for my HP Officejet Pro 8500 A909a Series so I can use my new HP app on my ipad for printing from my ipad to my printer?
Tina
This question was solved.
View Solution.

The A909 series of Officejet 8500 printer's don't work with ePrint. You can use the ePrint Home and Biz app for Android and Semien devices, or the ePrint app for iOS devices. You cannot, however, use ePrint itself. Sorry for the confusion. Below are links to the ePrint Mobile apps compatablity list and FAQ. Hope that helps.
Supported Printers for the HP ePrint Mobile App or HP ePrint Home & Biz:
http://goo.gl/sVIG8
HP ePrint Mobile Apps FAQs:
http://goo.gl/33WFq
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HP Officejet Pro 8500 A909g series wireless is only printing pink after all inks have been replaced

I have changed all ink cartridges twice and it is only printing print and not entire page. I have cleaned printhead, replaced all cartridges twice, aligned. Shows on screen that all ink cartridges are full except on upper corner it is showing ink 1/4 full.

Hi @vspivey,
I understand your printed output is pink instead of black despite your efforts so far. I would be happy to help you from here.
Although you have already cleaned the printheads, and changed cartridges, the following document might be helpful; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
If the issue persists, you might consider calling us. We can check the price and availability of replacement printheads, and/or discuss the option of a newer printer model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck!
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
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Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

The HP Officejet Pro 8500 A909 is not an AirPrint printer, if that is what you're asking. HP has proprietary apps that may be suitable for your needs.
To print directly from an iPad / iPhone you will need an AirPrint compatible printer or another device to act as a print server. That can be a Mac computer running Printopia ($19.95 with free trial) or handyPrint (donation - supported). The Mac must be "on" but may be asleep for them to work. Equivalent PC options may exist but you're on your own finding them.
You can also buy this standalone print server:
http://www.lantronix.com/it-management/xprintserver/xprintserver.html
These options enable you to use any printer available to your Mac, even older ones that may predate AirPrint by decades.
Otherwise you will need to buy an AirPrint printer or multifunction device.

HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Let me know if it helps or not.
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I cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac

i cannot get my new hp officejet pro 8500 a910 to print through my vmware fusion over my imac's airport. My mac prints to this fine and the windows thinks it is printing but nothing. Please help with any suggestions.

install full feature driver from HP website...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Officejet Pro 8500 a909n with laptops

I have a client with 2 Dell Windows 7 laptops, connected wirelessly to an Officejet Pro 8500 a909n at home. Both laptops are carried between office and home locations. They also access the office remotely from home via a VPN to a Windows 2008 R2 Terminal Server running Easy Print. The 2 laptops are identical, and the same version of the HP Printer Software is installed on both. But one of them keeps having a problem where the print queue on the laptop stops working. Documents are hung in it, and its Port IP address is different each time this happens.
Someone before me set it all up, but I am ready to do a total redo!!! What is the most reliable way to set this printer up? Will a static wireless IP address fix it? The printer itself has a fixed IP address, but that is always different from the wireless addresses showing up on the laptops.
It seems like the queue problem occurs after the laptop has been taken offsite and brought back home again. But the other one works fine after going offsite. The only difference between the laptops' offsite network is: the one with the problem has a USB-based docking station at work, and the one that works well has a Dell docking station that uses the laptop's native dock port on the bottom.
When I run the Windows 7 built-in Printer Troubleshooter, it does not find any problems besides documents stuck in the queue. When I delete all the documents out of the queue, it does not find any problems, but it still does not print. I have downloaded the HP Troubleshooter, but not used it yet.
Any advice would be appreciated.

I would suggest to try the static IP method first before doing an uninstall/reinstall. You might also want to try using the diagnostic utility I linked below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en
Binary_Zen (worked at HP )
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HP Officejet Pro 8500 A909n

I have a HP Officejet Pro 8500 A909n that I have had for awhile. Recently it starting printing in pink although my settings was for black ink only. Then it stopped and started printing in black again. Would like to know what caused this.
Also, wanted to know if in order to print in Black if the color cartridges have to have ink in them. I read somewhere the carridges themselves have to be in place but it didn't say the color cartridges had to have ink in them. I don't use color and don't want to buy new color cartridges if I don't have to.
Would welcome some help on these 2 items. They may even be related to the problem.
Thanks.
This question was solved.
View Solution.

Hello @JCooper615!
Thank you for posting on the HP Forums!
You had mentioned that the printer printed pink when you had black cartridge only selected. I am not too sure exactly what caused that to happen but I can provide some suggestions that may prevent it from happening again.
Its possible the printhead in the printer needs to be cleaned. To run a printhead cleaning on the printer just press the "setup" icon on the printer screen. Once your in the setup menu press "tools" and then press "clean printhead". The printer will run the printhead cleaning and print out a report.
Another thing I suggest is to remove the printheads and manually clean them. Sometimes ink can mist up onto the copper contacts of the printhead. this can cause a poor electrical contact and may result in poor print quality. For instructions on how to manually clean the printhead click: http://support.hp.com/us-en/document/c01609042
The printer takes 4 cartridges and 2 printheads. The printheads are what actually put the ink on the page and they need to be replaced from time to time. If the issue continues you may need to install a new printhead.
You also wanted to confirm if the printer needs color cartridges to print. The printer requires all the ink to be installed in order to print. If a color cartridge is empty then the printer will display a message that it is depleted. The message will not go away until that new cartridge is installed and will prevent you from printing. When printing in black the printer still uses a small amount of color. This is to ensure the ink tubes do not clog and the printheads do not dry out from lack of usage.
Some printers take cartridges that have printheads built into them. Some printers like the ENVY 5530 and Officejet 4630 do not require the color cartridge too be installed in order to print. They can print in a single cartridge mode. So if you run out of color you can just remove it and continue to print in black and white.
Thanks again for posting on the HP Forums!
Enjoy your day!
Cbert
I work on behalf of HP.
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I want to connect a HP Officejet Pro 8500 A909g series wireless . I have a PAce wireless router .

I want to connect a HP Officejet Pro 8500 A909g series wireless to my MAc. I have a PAce wireless router . I can not do please can someone help me?

Read this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03112838&tmp_task=solveCategory&cc=us&dlc=en&la...
It says its for ATT service, but really it is for the same router that Pace uses.
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I am employed by HP

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

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