Constant problems and no luck getting BT to take r...

Question

I can't describe just how fed up I am of BT, our phone/broadband service and their customer service. We have never, ever had this kind of trouble with any other supplier.
You see, at the start of July our internet was all but down for a whole week (from a download speed of 200kbps+ to about 5kbps), BT were notified and refused to do anything about it because they were so incapable of admitting that the problem was not in our house and something to do with the service instead.
Then, a month later, at the start of August, the exact same thing happened again, for just under a week this time. BT were told, refused to acknowledge it and somehow it inexplicably got better, although we've had bad problems throughout the whole month.
On top of this the phone has basically not been working for a month as well. When I say not working I mean that we can dial out, even if it is with a noisy line, but we cannot receive calls. I even tried calling the landline via my mobile and after a single ring it just cut off. That's how it had been for 3-4 weeks.
Then on Thursday the internet seemed to go back to normal, a 200kbps+ download speed, along with a phone that was finally receiving calls ... and then two days later it died again. Now, since about 8pm last night we've been struggling with a pretty much unusable phoneline which is plagued with static and a broadband connection which is downloading at about 20kbps and no more.
I am fed up of BT fobbing us off with some bull**bleep** excuse about it being a problem in our house when we have done everything we can to fix it, including trying multiple phone handsets in both the master and test sockets, connecting the router to the master and test sockets via a multitude of different cables and filters and yet nothing working.
The fact is, in the past 8 weeks we've been lucky to have working phone and broadband for even half of that, which comes down to about a months worth of service we've been forced to pay for that we haven't received. It's a load of **bleep** and we're wasting money on something we're not getting. However, since we're still locked in a contract we have no choice but to accept it. Well how about the side of the contract the states they should actually provide us with the service?
Right now I'm desperate for help because I've tried everything and still BT won't accept that it's their fault.
Here are the routers current stats anyway, not that it'll help since it seems to cut off every 30 minutes if we're lucky ...
ADSL Line Status
Connection information
Line state: Connected
Connection time: 0 day, 00:21:29
Downstream: 384 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 15.6 dB / 13.0 dB
Line attenuation (Down/Up): 60.0 dB / 31.5 dB
Output power (Down/Up): 13.8 dBm / 12.3 dBm
FEC Events (Down/Up): 23 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0
By the way, the FEC/CRC events and HEC errors have been getting strangely high. Last week the FEC events peaked at about 40000 after just 3 hours of connection.

Answer 1

fec's are nothing to worry about as they are just showing interleaving is working if you have noise on the voice line that needs resolving before your broadband will improve if you can hear the noise at the test socket then phone BT Faults on 151 and report the noise but do not mention broadband in the call once any line noise is resolved then broadband will improve
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