Constant restarts iPhone 4 iOS 7
When I installed iOS 7 I constantly restart the iPhone 4. What I can do to fix it?
I'm having a similar problem on the iPhone 4, mine randomly restarts for no apparent reason, it's done it twice today.
Similar Messages
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I have iphone 3gs ios 6.1.3 .. I have a problem I can not look contact profile and save it. I already sync with outlook and windows books also can not be seen. I tried to add a contact on the contact menu, but the result like restart ... (but not restart the device, not just stored). I am confused about this issue ... please help ..
thank you in advance.Your suggestion worked perfectly. I can't believe there is nothing in any of the instructions I have seen online at the Yahoo and Apple help sites about the making sure the right default account is checked. I don't think I was even aware there was a "default account" setting. Thank you so much.
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Slide to unlock doesn't work happend more than 8 time every time i had to restart my phone, Please can you tell me how to fix this bug .
iPhone 5, iOS 7.0.4Backup and restore your software via iTunes. If the problem continues, restore as a NEW device. If this solves it, that means there is some corruption in your backup file. If the problem is still there, you should take it to the Genius Bar at an Apple Store for evaluation.
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HT1430 how i restart iphone 5s which get off during ios update?
ow i restart iphone 5s which get off during ios update?
Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414 -
iphone 4s(ios 7) hangs after i reject calls by pressing the on/off button while it is in the lock screen.I restart the phone every time when i reject calls..what can i do ?
I've same problem in iPhone 5c. I was using iPhone 4, problem appears after updating to ios7. I changed my phone to iPhone 5c, looks like it's a bug in ios7. But I think you might not turn on or off your internet connection frequently to reduce this problem. My friend has a same iPhone she never gets such problem like this cause she uses iPhone 5c with Tata Docomo (India) 2g with no internet connection. May be this would be the best solve that you should not turn on or of your internet connection so frequently...
Do any one have any better idea? -
My iphone 4s ios 7/0/4 will not update music or apps from itunes 11.1.3. this was true with my pc since ios 7.0.3 even with update 7.0.4 and now continues with my new MacPro also runing itunes 11.1.3. as most state in previous threads, syncs all non itunes related data with no issue and appears to work correctly on itunes data but then hangs on the last step of updating until it times out. i have tried marking specific music to transfer, setting up new playlist, deleting some old playlist on phone but stopped short of restoring my phone back to new due to the amount of non itunes data that i will lose. The itunes setup on the macpro was completely with the download of all music from a previous external backup and the creation of new playlist - on the first sync with existing phone it did ask to overwrite all phone itunes data with macpro itunes data which i did accept - no different result - no changes on phone.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the problem continues, take the device to Apple for evaluation and possible replacement. -
ITunes 11.3.1(2) (on Mavericks 10.9.4) crashing on sync with iPhone 5S (iOS 7.1.2)
Hi Apple Community
I recently excitedly upgraded my early 2011 MacBook Pro from OS X Lion to OS X Mavericks but have been experiencing troubles with iTunes since.
When I connect my iPhone 5S (iOS 7.1.2) it opens up in iTunes as normal, but when I hit 'Sync' in the music or podcasts tab, iTunes instantly crashes. Somehow, between the crashing, although iTunes has refused to do a positive or 'additive' sync (if we think of it as adding new content), it has managed to 'negatively' sync in that it has removed all the audio content that was on my iPhone.
So now I am completely music-less and podcast-less, and my commute *****!
I don't have the technical knowledge to make sense of the crash reports, but what I do know is this:
- The Crash Thread number is variable i.e. is different each time
- The Exception Type is always EXC_BAD_INSTRUCTION (SIGILL)
- The Exception Codes are always: 0x0000000000000001, 0x0000000000000000
- The Crash Threads itself is actually identical each time, as is the accompanying error code (although I don't actually know what they mean...):
Example A)
Thread 23 Crashed:
0 com.apple.AirTrafficHost 0x0000000119334000 0x1192c7000 + 446464
1 com.apple.AirTrafficHost 0x00000001193362c9 0x1192c7000 + 455369
2 com.apple.AirTrafficHost 0x00000001193216ca uhO2GULXwfgKwPcp4YR2 + 4346
3 com.apple.AirTrafficHost 0x00000001192c86bf ATHostConnectionSendSyncRequest + 147
4 com.apple.iTunes 0x000000010b521190 0x10b166000 + 3912080
5 com.apple.iTunes 0x000000010b89468f 0x10b166000 + 7530127
6 com.apple.iTunes 0x000000010b16af02 0x10b166000 + 20226
7 libsystem_pthread.dylib 0x00007fff94f93899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff94f9372a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff94f97fc9 thread_start + 13
Thread 23 crashed with X86 Thread State (64-bit):
rax: 0x000000011655c200 rbx: 0x000000011655bfa0 rcx: 0x000000011655c060 rdx: 0x0de729f475d9b8a3
rdi: 0x000000011655bfa0 rsi: 0x0000000000000001 rbp: 0x000000011655c030 rsp: 0x000000011655bf08
r8: 0x000000007ef66bdd r9: 0x00000000d348504b r10: 0x00000000627902ec r11: 0x0000000026319613
r12: 0x00000000bac7cf4f r13: 0x00000000511b932f r14: 0x0000000038b38dae r15: 0x0000000063ed1573
rip: 0x0000000119334000 rfl: 0x0000000000010246 cr2: 0x0000000119334000
Logical CPU: 2
Error Code: 0x00000000
Trap Number: 6
Example B)
Thread 27 Crashed:
0 com.apple.AirTrafficHost 0x000000011a202000 0x11a195000 + 446464
1 com.apple.AirTrafficHost 0x000000011a2042c9 0x11a195000 + 455369
2 com.apple.AirTrafficHost 0x000000011a1ef6ca uhO2GULXwfgKwPcp4YR2 + 4346
3 com.apple.AirTrafficHost 0x000000011a1966bf ATHostConnectionSendSyncRequest + 147
4 com.apple.iTunes 0x000000010c2c3190 0x10bf08000 + 3912080
5 com.apple.iTunes 0x000000010c63668f 0x10bf08000 + 7530127
6 com.apple.iTunes 0x000000010bf0cf02 0x10bf08000 + 20226
7 libsystem_pthread.dylib 0x00007fff94f93899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff94f9372a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff94f97fc9 thread_start + 13
Thread 27 crashed with X86 Thread State (64-bit):
rax: 0x000000011bc1c200 rbx: 0x000000011bc1bfa0 rcx: 0x000000011bc1c060 rdx: 0x0de729f475d9b8a3
rdi: 0x000000011bc1bfa0 rsi: 0x0000000000000001 rbp: 0x000000011bc1c030 rsp: 0x000000011bc1bf08
r8: 0x000000007ef66bdd r9: 0x00000000d348504b r10: 0x00000000627902ec r11: 0x0000000026319613
r12: 0x00000000bac7cf4f r13: 0x00000000511b932f r14: 0x0000000038b38dae r15: 0x0000000063ed1573
rip: 0x000000011a202000 rfl: 0x0000000000010246 cr2: 0x000000011a202000
Logical CPU: 3
Error Code: 0x00000000
Trap Number: 6
Example C)
Thread 26 Crashed:
0 com.apple.AirTrafficHost 0x00000001140c1000 0x114054000 + 446464
1 com.apple.AirTrafficHost 0x00000001140c32c9 0x114054000 + 455369
2 com.apple.AirTrafficHost 0x00000001140ae6ca uhO2GULXwfgKwPcp4YR2 + 4346
3 com.apple.AirTrafficHost 0x00000001140556bf ATHostConnectionSendSyncRequest + 147
4 com.apple.iTunes 0x0000000106012190 0x105c57000 + 3912080
5 com.apple.iTunes 0x000000010638568f 0x105c57000 + 7530127
6 com.apple.iTunes 0x0000000105c5bf02 0x105c57000 + 20226
7 libsystem_pthread.dylib 0x00007fff94f93899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff94f9372a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff94f97fc9 thread_start + 13
Thread 26 crashed with X86 Thread State (64-bit):
rax: 0x0000000115feb200 rbx: 0x0000000115feafa0 rcx: 0x0000000115feb060 rdx: 0x0de729f475d9b8a3
rdi: 0x0000000115feafa0 rsi: 0x0000000000000001 rbp: 0x0000000115feb030 rsp: 0x0000000115feaf08
r8: 0x000000007ef66bdd r9: 0x00000000d348504b r10: 0x00000000627902ec r11: 0x0000000026319613
r12: 0x00000000bac7cf4f r13: 0x00000000511b932f r14: 0x0000000038b38dae r15: 0x0000000063ed1573
rip: 0x00000001140c1000 rfl: 0x0000000000010246 cr2: 0x00000001140c1000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6
Steps taken so far:
- I started by restarting iTunes and restarting my MacBook
- When this didn't work, I backed up my iPhone, wiped it, and restored it
- This didn't work either, so I kept searching and I read elsewhere in the Apple Forum to go into the Library and delete the iTunes preference files: I trashed com.apple.iTunes.secure.plist and com.apple.airport.opproam.plist (because I thought this might be connected to com.apple.AirTrafficHost, which appears in the crash threads)
BUT ALAS! To no avail.
Can anyone help?
I would have uninstalled and reinstalled iTunes too, but can't figure out how to do this as it's integral to Mavericks and I'm not advanced enough to know how to bypass the protection on it.
Am I going to have to resort to wiping my Mac and reinstalling Mavericks? I'm not vehemently opposed to doing this, but just perplexed and frustrated at having so much difficulty with the newest Mac OS, the newest version of iTunes and the newest iOS.... (or at least, the newest available to the general UK public). Besides, I just did this whole process to go from Lion to Mavericks and it's a total faff.
Out of interest, does anyone know what the above code is? If a code at all? Or is it a programming language? How can I learn to interpret and manipulate it for myself?
MASSIVE THANKS to anyone who has actually read all the way through this post!
And even bigger thanks to anyone who is willing to offer their input
SLinc,
I too am having a big issue with my iPhone 5s not being able to sync with iTunes 11.3.1 with my 15" mac book pro on os x 10.9.4
iTunes will rarley start up fully, when it does and my iPhone 5S is plugged in the iPhone tab is not available and the thinking wheel spins and spins.
Here is some information based on your reply to the post above.
Step 1
8/13/14 2:19:37.100 PM spindump[11046]: Saved hang report for iTunes version 11.3.1 (11.3.1) to /Library/Logs/DiagnosticReports/iTunes_2014-08-13-141937_-MacBook-Pro.hang
8/13/14 2:56:52.000 PM kernel[0]: hfs: mounted iTunes on device disk2s2
8/13/14 2:56:52.548 PM mds[36]: (Normal) Volume: volume:0x7fcb93058000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/iTunes 1
8/13/14 3:00:48.000 PM kernel[0]: hfs: unmount initiated on iTunes on device disk2s2
8/13/14 3:00:53.000 PM kernel[0]: hfs: unmount initiated on iTunes on device disk1s2
Step 2
Process: iTunes [5921]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Build Info: iTunes-1122011002002003~1
Responsible: iTunes [5921]
Thread 0:: iTunes main Dispatch queue: com.apple.main-thread
2 com.apple.iTunes 0x0000000102ae9f1b 0x102ae5000 + 20251
3 com.apple.iTunes 0x0000000102ae9e75 0x102ae5000 + 20085
4 com.apple.iTunes 0x0000000102c8ba42 0x102ae5000 + 1731138
5 com.apple.iTunes 0x0000000102c7a9ec 0x102ae5000 + 1661420
6 com.apple.iTunes 0x0000000102c79b6e 0x102ae5000 + 1657710
7 com.apple.iTunes 0x0000000102c41de2 0x102ae5000 + 1428962
8 com.apple.iTunes 0x0000000102c41d72 0x102ae5000 + 1428850
25 com.apple.iTunes 0x0000000103421ad0 0x102ae5000 + 9685712
26 com.apple.iTunes 0x0000000102e617e0 0x102ae5000 + 3655648
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
6 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
2 com.apple.iTunes 0x0000000102ae9f1b 0x102ae5000 + 20251
3 com.apple.iTunes 0x0000000102ae9e75 0x102ae5000 + 20085
4 com.apple.iTunes 0x0000000102b7c848 0x102ae5000 + 620616
5 com.apple.iTunes 0x0000000102bdc07b 0x102ae5000 + 1011835
6 com.apple.iTunes 0x00000001031b2b4e 0x102ae5000 + 7134030
7 com.apple.iTunes 0x0000000102bdb665 0x102ae5000 + 1009253
8 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
2 com.apple.iTunes 0x0000000102ae9f1b 0x102ae5000 + 20251
3 com.apple.iTunes 0x0000000102ae9e75 0x102ae5000 + 20085
4 com.apple.iTunes 0x0000000103152232 0x102ae5000 + 6738482
5 com.apple.iTunes 0x0000000102bdca4e 0x102ae5000 + 1014350
6 com.apple.iTunes 0x0000000102bdc3ec 0x102ae5000 + 1012716
12 com.apple.iTunes 0x0000000102b00cab 0x102ae5000 + 113835
13 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
1 com.apple.iTunes 0x000000010379d108 0x102ae5000 + 13336840
2 com.apple.iTunes 0x000000010377f742 0x102ae5000 + 13215554
3 com.apple.iTunes 0x0000000103792889 0x102ae5000 + 13293705
4 com.apple.iTunes 0x0000000103792575 0x102ae5000 + 13292917
5 com.apple.iTunes 0x0000000102b63d9e 0x102ae5000 + 519582
6 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
1 com.apple.iTunes 0x000000010379d108 0x102ae5000 + 13336840
2 com.apple.iTunes 0x000000010377f742 0x102ae5000 + 13215554
3 com.apple.iTunes 0x0000000103792889 0x102ae5000 + 13293705
4 com.apple.iTunes 0x0000000103792575 0x102ae5000 + 13292917
5 com.apple.iTunes 0x0000000102b63d9e 0x102ae5000 + 519582
6 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
5 com.apple.iTunes 0x00000001034f994a 0x102ae5000 + 10570058
6 com.apple.iTunes 0x0000000102b63d9e 0x102ae5000 + 519582
7 com.apple.iTunes 0x0000000102aeac02 0x102ae5000 + 23554
0x102ae5000 - 0x10423ffef com.apple.iTunes (11.2.2 - 11.2.2) <E7A40F98-7562-3CA6-9575-16553270FB97> /Applications/iTunes.app/Contents/MacOS/iTunes
0x10462d000 - 0x1046adff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <346D1F7E-A1E7-3A53-9DEF-3D22885079C8> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x104799000 - 0x104ad6fef com.apple.iad.iAdCore (1.0 - 1) <DEC4133E-928D-38FF-8207-F9BC3D79A372> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x104bc8000 - 0x104ef4ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x104f26000 - 0x104f5dff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x104f79000 - 0x10504ffe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x105074000 - 0x1050b7ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x1096ac000 - 0x1096afff7 com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
Thanks for any help that may be offered, it is much appreciated.
B -
Have a new iPhone bought in late July 2013. It had zero heating issues and battery issues until the past week (Nov. 2013). Now, the iPhone gets hot to the touch and the battery drains within 2 to 3 hours, EVEN AFTER I HAVE DISABLED ALMOST EVERY FEATURE OF THE iPHONE.
This iPhone has iOS 7.0.4, installed within last 36 hours. I then erased the entire iPhone and restarted it as a New iPhone. Then I went in and turned off everything in the way of Settings that permit disabling. All notifications, spotlight searches, application updating, accessibility features, push features, location services, etc. were turned off or disabled. Brightness is set to Auto. Don't use the iCloud.
After doing all of that, which essentially rendered this iPhone just a clunky old cell phone, not even using WiFi, I connected to iTunes on my computer and restored my backed up apps, photos.
After the Restore, I went back into settings and made certain that, again, all notifications, app services, location services, updatings, etc. were disabled, still.
The problem persists.
It seems the only solution is to get rid of all my Apps and never use WiFi, or iCloud, or Mail. That is unacceptable.
Does anyone have a solution, besides my calling on the warranty on this phone?Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the problem continues, take the device to Apple for evaluation and possible replacement. -
IPhone 4S (iOS 7.1) - iCloud Contacts/Calendars dissappearing
Hey guys,
I was wondering if you guys had this same problem. I searched around Google and in this community, and it seems like you guys also do. I'm going to create a new thread with more details below..
Basic Info:
iPhone 4S (Chinse (CN) phone)
iOS 7.1
I'm an American working in Shanghai, China.
Issue:
At random times and at least 3 times a month, my contacts and calendar events would dissappear.
When it disappears, ...
I see only phone numbers in the Phone application and when someone calls me.
My Contacts app only list like 5 out of my 230+ contacts, I dont' know why only these 5 were not affected. This is my iCloud contacts.
My Calendar is empty and no longer shows which Calendar I can hide or show. I had 3 different calendars (iCloud, Personal, and Work calendars)
After about 2 hours (or even longer), the Contacts and Calendars will slowly return as it tries to download from the iCloud server (I can see the loading animation in Calendar and the contacts slowly showing up). Sometimes it doesn't return after 2 hours and I have to manually force it by turning OFF and ON the calendars sync.
Already tried:
Restarting the phone (soft shutdown and hard shutdown by Home + Power)
Already checked to make sure iCloud, Contacts, and Calendars is ON in Settings
Already tried turning them OFF, wait about 10 minutes, then turn it back on. Sometimes it loads back the data, sometimes it doesn't. Right now, I have my work calendar missing.
This bug happens seem to happen only when I'm on Wi-fi. Didn't see it happen on 3G yet. Not sure, but it seems to happen when I switch from 3G to Wifi automatically when I got home. Need to confirm this.
Tried syncing to iCloud to see if it comes back, 1/3 of the time it would.
History w/ this bug:
I had this phone since iOS 6.
This bug first appeared in iOS 7, which also happened at least 3 times a month. I reported this directly to Apple Support, but not sure if they read it.
In iOS 7.0.x, this bug stopped reappearing. Seems like they heard us and fixed it. I never had this issue again.
In iOS 7.1, this bug resurfaced and now is haunting me again.
Other cases?
My iPad 3 iOS 7.1 is from Hong Kong, doesn't have this bug and I use the same Wi-fi connection as my iPhone.
My girlfriend has an iPhone 5 iOS 7.1 (US) and iPad mini 2 (CN), she didn't experience this issue.
My colleagues has Chinese phones just like mine (iPhone 4S w/ iOS 7.0 and iOS 7.1), didn't have the issue.
Searching in Google and this community, it seems people are expering the same issue.
I am doubting that this bug has anything to do with my hardware or my settings. I feel this is a iOS software issue. Please let me know what I can do to help as I've already tried everything I can think of.
Thanks,
BruceWithin Contacts, tap Groups at top left. Make sure all contact groups are checked to show, then tap "Done" at top right.
Within the Calendar app, tap Calendars at the bottom center of the screen. Tap on Show All Calendars. -
I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.Howdy there COUGAR444,
It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit.
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Regards,
Sterling -
IPhone 3GS (iOS 5) will not sync, stuck on *backing up* in iTunes 10.6.3.25
I recently updated iTunes to the latest update for Windows, since then, whenever I connect my phone and try to sync it just gets stuck in *backing up* for ages.. if I leave it it will be in backing up for hours. I cannot sync my phone or add any content now. I've been told to try and click the *X* in the progress window at the top of iTunes - but doing this does nothing but freeze iTunes for a few minutes - then it continues to *back up*... frustrating. Can anyone help?
Ta very much,
Chrissi
Windows 7 Home Premium, iPhone 3GS (iOS 5.1.1) and iTunes 10.6.3.25
I am also having this problem: https://discussions.apple.com/thread/4076906?tstart=0 Could they be related?
Message was edited by: ChrissiMoonClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if the problem has been resolved.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I am unable to backup my iphone 5 iOS 6.0.1 (connected directly to laptop USB) with my itunes 11 for Win 7 64bits. The process starts and fails to complete giving the error: itunes could not complete backup of iphone because iphone disconnected.
I have restarted the PC, the iphone, changed the lightining cable and nothign resolves it: backup never completes.Hi, I disabled the antivirus and the firewall. Same result
I even deleted the backup folder inside C:\Users\...\Apple Computer\MobileSync\Backup to eliminate any corruption in the old backup files.
Nothing changed: Session either times out or i get the same error message: itunes could not back up iphone because iphone disconnected. It always happens during step 3 out of 4 which is "transfering purchased apps from iphone to PC" and comes after step 2 which is backup.
My iphone 5 is not jailbroken, and is a factory unlocked phone.
Any other suggestion?
Pls help -
IPhone 4S/iOS 7.0.4/WiFi Grey Out Issues
My iPhone 4S (64GB memory/ATT) was working beautifully on iOS 5.1.1. WiFi connected seamlessly with Access Points at home, work, etc.
Then I made the mistake of wirelessly updating to iOS 7.0.4. Instantly the WiFi stopped working and the <Settings>, <WiFi> tab was greyed out and non-responsive. Oddly the WiFi tab on the Control Panel was responsive, but did not actually activiate the WiFi chip or open a connection to the WiFi antenna. Accordingly, there is no option to find or connect to a WiFi network.
Most other features appear to work, including the ATT cellular service and Bluetooth connection. However, the iPhone is slow to respond to some apps, For example, tapping <Settings> takes 5-6 seconds for a response whereas with iOS 5.1.1 the response was instantaneous. Also a few apps (even after updating) and a couple of iOS pages now cause the iPhone to go blank for a few seconds or crash.
Sounded like either an iOS or firmware issue to me.
I followed all of the Apple and ATT suggestions, including:
-Confirming that the iPhone is not in Airplane mode.
-Turning the iPhone off, waiting, and restarting.
-Forcing a hard restart of the iPhone by holding the <Silent> and <Home> keys simultaneously for 7 seconds.
-Resetting the network settings by tapping <Settings>, <General>, <Reset>, and <Reset Network Settings>.
-Checking for a newer iOS (none).
At the suggestion of a couple of ATT support representatives, I tried even more drastic measures:
-Resetting all settings by tapping <Settings>, <General>, <Reset>, and <Reset All Settings>.
-Resetting all content and settings by tapping <Settings>, <General>, <Reset>, and <Reset All Content and Settings>.
-Backing up, Restoring iOS and firmware, and Restoring applications and data using iTunes.
-Restoring iOS and firmware using iTunes, and then setting up as a new iPhone.
-Turning off iPhone, waiting while ATT pushed a new switch data pack to iPhone, and then restarting iPhone.
Actually I did all of these "fixes" at least twice with the same result: still a greyed out and non-responsive <Settings> <WiFi> tab with no WiFi signal.
Apple and ATT's ultimate solution was predictable: Buy a new 64 GB iPhone 5 for several hundred dollars (plus numerous proprietary cables) and forget the 47 GB of data, photos, etc. lost beta-testing their iOS and "fixes".
Any "fixes" that I missed or other suggestions?ChrisJ4203, thanks very much for your input. I don't mean to turn this post into an endless debate, but frankly I am still having a hard time believing that the WiFi died as a result of a hardware failure.
My logic might be flawed, but here it is:
While the iPhone 4S got very hot when wirelessly downloading and installing iOS 7.0.4 over the WiFi network, the WiFi chip and antenna had to be functional to complete the wireless iOS update. Apple was very clear that iOS 7.0.4 is too large to download and install via cellular service. Accordingly it would appear that any hardware failure had to occur in the few minutes between the download/installation of iOS 7.0.4 and its first use. That window of opportunity is incredibly small in an otherwise flawless hardware performance. I am not a big believer in long shot coincidences, so a WiFi hardware malfunction seems highly improbable to me, but not impossible. A firmware/iOS conflict still seems more plausible to me.
I also don't read much into Apple's "out-of-warranty" replacement offer at $199. AT&T tells me that anyone walking in off the street (with or without a hardware or iOS malfunction) would receive the same offer.
I appreciate that some iPhone 4S users did not experience any WiFi issues when they updated to iOS 7.0.4, but such difference could easily be explained if Apple used more than one WiFi chip and/or firmware in the iPhone 4S series. Such an explanation would also account for iOS 7.0.4 (and 7.0.6) not recognizing the WiFi chip after the iOS update.
Still perplexed, but thanks again for your kind efforts to help.
Wonder if I can limp along long enough to spend my money on an Apple iPhone 6 ... but then again I don't want to be anyone's beta-tester.
I am tempted to switch to a Samsung Galaxy or some other smartphone as long as I will be buying new accessories, but frankly I don't want to waste my time learning a new OS or core apps. -
Hello, so today I realized that my iPhone with iOS 6 is frozen on the music. I can get back to the home screen but I can't get the music player to work because its frozen on the w's and will not respond to touch. I would be grateful for any help on this.
Hi deamayfield,
Thanks for visiting Apple Support Communities.
If your Music app is unresponsive, try restarting/resetting your iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Best,
Jeremy -
I updated my iPhone to iOS 8 then added the 8.0.2 update early last week. On 10/3/14, I used an app that saves through Game Center with no problems (and had not been logged out of Game Center at any time since the update), then a few hours later when I tried to go back in, Game Center popped up and asked for my password. I put in my password, then Game Center prompted me for a nickname. When I entered my nickname, it told me it was associated with another account. I only have one Apple ID and the account the nickname is associated with is my own. After going out and back in and restarting the phone, I finally entered a new nickname thinking maybe it was being required as part of the update but then it cleared all of my Game Center information. Is there a way I can get back to my original nickname and Game Center progress? Thank you in advance for your help as I am not very tech savvy.
Even easier than what I wrote originally. Just do a RESET ALL SETTINGS . I was originally only trying the "reset network settings" but didn't try reset ALL settings. This has helped 5 of my friends regain their Bluetooth connectivity with a variety of autos. But remember two things: 1) back up data on your phone before trying this and 2) don't forget to delete the bluetooth original pairing from your car.
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