Constant Zen Touch freezing prob

Hey all, I've had my 40 gig Zen Touch for about 6 or 7 months now, and although it used to not give me any problems at all. About 3 months ago, it started to freeze randomly. As time progressed, it went from about once a week to about once per listening session. All my files are MP3s, I have the 2..0 firmware, and have run Disk Cleanup. Yet the freezing still occurs constantly. Any suggestions to fix this problem? Thanks!

Hi,
Well corrupted data can be to blame for freezing but a clean-up usually resolves that. As you're still experiencing problems I'd back up your data and format the player. If you get any transfer errors from specific files during the backup then you can be pretty certain that these were the ones causing the problem.
If there are still problems let me know.
Hope this helps,
John

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Zen Touch freeze prob

Today, my Zen Touch decided to stop responding...to anything. When I power it up, it goes to the last song I had played, but it doesn't respond to any buttons at all. I can't even turn the unit off until it idles for 5 min and shuts off itself. The player however does respond to Media Source and I can add and remove music to it. I tried running rescue mode but to no avail because nothing shows up on the screen. I had the player for a little more than a week now and I never dropped it or anything like that. Any suggestions?

Ok, I made it into the recovery console, but I erased the firmware =$
How do reinstall new firmware? Creative has zero firmware updates for the zen touch, not even the original firmware is listed there. Now I can't use my player at all! HELP!

Zen touch freeze

every time i click on on the "data folder" my zen touch freezes what do i do?

Ok...this seems to happen occasionally, first of all, make sure you've updated your firmware to the latest one (.0.03) it is in the downloads section. Will your player still play music? I would also go into Rescue Mode and run a cleanup. There might possibly be corrupted files in the folder and Nomad Explorer crashes, so you should run a clean up, back up all the music, update firmware and if worst comes to worst, run a format, hope this helps
Wilco
Proud owner of a Zen Touch 20GB

Problem: Zen Touch Freezi

My Zen Touch Freezes at least twice a week. Is it supposed to do this? If not what should I do to fix the problem?

The Touch does seem to be a bit more prone to freezing. Are you using WMA or MP3 files? And where are the files from? You could try the latest firmware if you don't have it already, but it causes problems with the EQ sound reproduction and breaks the ability to change the startup screen.

Zen Touch: Freezing while opening data libr

In the last few months, I have been unable to get any of the files that I have saved onto my 20GB Zen tOUCH. I have tried on several computers now, but everytime I open the data library through Nomad Explorer, it freezes and I am unable to even copy and paste the folders. Any ideas/tips/help?!
Cheers

Do you have drivers installed in those computers you connected your player to

Zen Touch upgrade prob

Hi, I upgraded my Touch to version 2 firmware, installed the latest driver and downloaded and installed all the latest versions of the Creative ap
ps.
Since the upgrade I have had nothing but problems in trying to copy tracks to the Touch. Every app that I use including Creative Mediasource, Zen Touch Explorer, Notmad Explorer, Winamp and Windows Media Player (vers 0 and ) freezes or crashes when trying to write to the Touch. Winamp crashes straight away. WMP freezes when trying to synch. Zen Touch Explorer mostly doesn't see the Touch but freezes when it does and MediaSource sometimes manages to write a few tracks to the Touch and then freezes (or suspends, sometimes I can close it tidily). I have gone into Recovery mode and reformatted and done a cleanup, no disk errors are reported. I have reloaded the firmware and it reloads without a problem and does not report a firmware error. Windows XP reports it present as an MTB device. I have read these boards and also the nomadness boards and tried everything related to firmware upgrade problems with no success. Creative says my player is out of warrenty and won't offer any advice so I am completely out of ideas. Has anyone here had apps freezing on them after a firmware upgrade and managed to cure it's Any help would be great, thanks.

Hi,
Sorry ot hear you are having problems.
One thing, have you upgraded to the the latest version of Media Source - 3.3. This supports MTP devices. Just curious and of course the unit should be working with WMP 0 and .
When you attach the player to the PC does it come up with a dialogue box reporting detection, successful install and asking you what you wish to do? Or do you get any notification at all?
If oyu can try re-installing Win XP SP2.
Finally are you based in the U.S?
TIA
John

Zen Touch freezing when trying to connect to USB 2.0 Help plea

I have a strange problem with my Creative Zen Touch 20GB. It freezes everytime when I try to connect it to my USB2.0 controller PCI card. After that I have to disconnect the player and push the reset-button. On my USB . onboard-controller the player works fine, but it's not a problem with the PCI-Card I guess, because any other device like USB2.0 external hard dri'ves and USB-sticks work fine with it.
I have Windows 98 SE installed on my computer.
Can anyone help me out with that problem please?

i had the same problem. drove me nuts............for 6 months. then I got crazy and tried sanding the usb plug ( the male end that fits into player itself. ...............Botabing.....it worked , stays connected now.
May work for you too! oh I used 400 grit sand paper

Zen Touch freezing

So, I just bought a new Creative Zen Touch 20 GB about a month ago, and I've now expirienced my first total freeze. None of the buttons work, so it won't let me turn it off, I'd try taking out the battery, but I noticed I'd need a screw driver for that, and an extremely small one at that. So, any ideas on what to do? Besides waiting until the newly recharged battery runns out?

Try the reset button. It's the tiny button on the side best accessed with a bent paper clip. Don't use anything sharp to press it.

Zen Touch freezes even after full recha

I have a 20gb Zen Touch that I have not used for the past few weeks(This is because of my new toy, my 30BG Zen Vision M). Figuring that the battery was discharged or something because of the lack of use, I recharged it fully. I turn it on and it gets stuck on the "Zen Touch" screen. I have tried to reset the Touch numerous times, but it still gets stuck on that screen. Somehow, I think the Zen Touch battery is fried. Help!

Well you can't get to recovery mode. Only thing left to do replace the hardri've. That's most likely why it won't go into recovery.

Zen Touch Touchpad Prob

Anyone else experience a problem where the touchpad stops working for any amount of time. For no reason it stops working, either when i first turn it on, or while im using it. It wont scroll, it won't detect my touch... however the buttons still seem to work like I can go back to the menu screen. Is this a common problem, I dont like it very much and am pretty sure I'm gonna have to exchange it.

Hello everyone... I purchased my Zen Touch 40GB on 2/3/2004. For the past fi've months, I've never had a problem with the device, not even a need to reset, until today. The touchpad no longer works. It only functions sporadically despite resets, clean-ups, and a reinstall of the firmware. It's doing the same thing cited by the OP. Does anyone know of a fix for this. If I had to return it to creative, any ideas what it would cost to repair? I hear they give you a refurb back. I have 9002 tracks on my player and would hate to lose them. Any help would be appreciated. Thanks.

Zen Touch display prob

It's not a big deal, but having just received a replacement Zen Touch after my last one froze, there's a display problem which is annoying me...
Whenever I open a "window" within the screen (for instance, the volume control, or the window that opens when you click on a band name - "Play / View Albums / View tracks" etc), the vertical bars at either edge continue outside the "window" and on to the top and bottom of the screen.
Should I be worried, or do I just have to learn to love it's

Problem has been solved with a simple reset
I switched off the Zen
Then pressed the play/pause button and inserted a paperclip into the reset hole
Then removed the clip and released the play/pause button
Interestingly enough I didn't get prompted to format the phone or anything else, but it has cleared the problem.
Weird I think - but seems to have worked.
I had downloaded the latest OS/Firmware incase I needed to format and wipe the whole thing, but it wasn't needed.
Thanks for the responses though.
Cheers.

Zen Touch pausing prob

Hi all,
I have a Zen Touch, bought in November, with the latest firmware upgrade. The problem I've been having recently is while playing songs they suddenly pause for a second or so then start again. Sometimes other songs start playing in the middle of a song, then it goes back to the one shown on the screen. Any ideas how I can fix this?
Thanks!

Do a disk clean up from the rescue mode. It takes a couple of minutes and it rebuilds the library.

Zen touch connecting prob

I bought the zen touch yesterday and since then I have not succesfully been able to dock it to my computer. I followed all the instructions and have uninstalled/reinstalled several times. In device manager it says that the zen touch is working properly, but whenever I open nomad explorer the device blinks "docked" a couple times then goes back to the menu screen. I was wondering if anyone could help me?
Thanks

I wouldn't recommend installing software *after* the Zen is attached, this can cause other problems with the driver not being found by the player.
I would recommend to the original poster that you make sure you get the latest drivers, firmware, and MediaSource from Nomadworld.com downloads. Install this with the Zen *not* connected, then when all is done and the PC is rebooted connect the Zen.
If you're still having problems there's lots of advice here in the Zen FAQ at Nomadness.net.

Zen Touch Screen Prob

I have had my Zen Touch for almost 2 years, and have never had a problem with it until yesterday. The screen is now completely blank. The blue backlight and blue power light still work, as do all of the buttons. It still plays all of my music, but the LCD screen is completely blank so I can't see the song, album title, track time, etc....
I've tried the reset button a few times, turning it off and on, and even plugging it into the charger, all with no success. I'm in the process of running the battery down to see if that helps, but I doubt it will. Anyone face a similar problem or know of a solution? Is it broken for good? Please help!
Thank you!
-Jeremy

Yes,
I've got the same problem. The unit is about a year and a half old now. One day it worked and then poof it didn't.
I sure don't know of a solution at this time. From reading the posts on this forum it sure seems like this is a fairly wide spread problem which has a lot of consumers very upset with the poor quality of this unit. As many people have posted I find it hard to imagine that the cost of getting the unit repaired would be warranted.
Up until this point I was very happy with the unit and because of this both of my children have Creative products (a Micro and a Vision M).
I wonder if we have any makings of a class action suit here?
I can tell you this, if either my daughters or son's unit give less than acceptable lifespan then I will never, ever consider purchasing another Creative product again. Great performing product, very easy to use, lousy lifespan (seem to be pre-programmed to die shortly after warranty - seems to be a common trait of electronics these days).
I'm currently considering the Toshiba MP3 products - looks very nice, hopefully better quality.
Please post any solution to this problem or information regarding getting the unit repaired.

Zen Touch USB Prob

my player recently showed 'Firmware problem' so i had to go to recovery mode and reinstall firmware, and also format the hard disk.
The problem i have is that when i plug the player into the USB slot, it comes up with a message that says 'Hi-Speed usb device plugged into non hi-speed usb port' or something similar. then i click on the message like it says, and it shows me a diagram of my usb controller branching off into each individual port. the creative zen bit has a yellow symbol with an exclamation mark which usually shows when there is a problem with the connection
the bottom line is, windows is not communicating with the player at all, even though i have gone through the CD installation twice. This was a problem for me when i got the player, but i got it working after a while, can't remember how...
anyone got any ideas how to solve this?

Hi
Not sure if its of any use but have you checked the version level for your Zen Touch, it may have been updated and so you will need to download new drivers and Software to mange your Zen.

Constant Zen Touch freezing prob

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