"Consumer Fault tracking - Error notification" whe...

I have been trying to track a fault online for 48 hours and every time I try, I get this error message:
"Consumer Fault tracking - Error notification
Sorry we cant complete your request at the moment due to technical error. Please try again"
I am trying to track this fault on behalf of my elderly parents who are without landline and internet and cannot afford to make 0800 calls on their PAYG mobile.
They live in a remote location and need to know when their service will be restored.
How do I find out?

It s very strange you are having this problem I have myself rechecked the site this morning and still have no problems logging in to the site all I can currently suggest is calling from another phone or 
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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  • Exception fault: ReferenceError: Error #1065: Variable ::_fileSystemType is not defined. - ?

    Hi! I'm stuck with debugging our AIR Application since it does crash very hard. After days of tracking down at least one point where the app crashes on AIR 3.5, 3.7 and AIR 3.8 beta (you see - I tried...).
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    ScrollerTouch.onTargetMouseDown()-F true // A
    ScrollerTouch.onTargetMouseDown()-I // B
    targetV [object ScrollPane] // C
    CRASH! // D
    Exception fault: ReferenceError: Error #1065: Variable ::_fileSystemType is not defined.
              at global/trace()[int:49]
              at de.superclass.control::ScrollerTouch/onTargetMouseDown()[/path/to/.../ScrollerTouch.as:381]
              at de.superclass.control::ScrollerTouch/onTargetMouseDown()
    The code snipped:
    trace("ScrollerTouch.onTargetMouseDown()-F", _scrollHorizontal ); // A
      switch ( _scrollPolicyVertical )
      case ScrollPolicy.ON:
      trace("ScrollerTouch.onTargetMouseDown()-G");
      _scrollVertical = true;
                                            break;
      case ScrollPolicy.OFF:
      trace("ScrollerTouch.onTargetMouseDown()-H");
      _scrollVertical = false;
                                            break;
      case ScrollPolicy.AUTO:
      trace("ScrollerTouch.onTargetMouseDown()-I"); // B
      default:
                                                      trace( "targetV", targetV ); // C
                                                      try
                                                                trace( "targetV.height", targetV.height );
                                                      catch( e: Error )
                                                                trace( "CRASH!" ); // D
                                                      _scrollVertical = Boolean( targetV.height < targetV.contentHeight ); // line 381
      trace( "targetV.xxx" );
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    I changed the code again but the app keeps crashing. This is what XCode-Console says:
    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Notice>: Formulating crash report for process APP_NAME[1191]
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Error>: libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary
    Jul  4 21:25:48 iRad-3 com.apple.launchd[1] (UIKitApplication:APP_NAME_SPACE[0x469][1191]) <Warning>: (UIKitApplication:APP_NAME_SPACE[0x469]) Job appears to have crashed: Segmentation fault: 11
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    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Notice>: Saved crashreport to /var/mobile/Library/Logs/CrashReporter/APP_NAME_2013-07-04-212547_iRad-3.plist using uid: 0 gid: 0, synthetic_euid: 501 egid: 0
    Jul  4 21:25:55 iRad-3 kernel[0] <Debug>: launchd[1207] Builtin profile: container (sandbox)
    Jul  4 21:25:55 iRad-3 kernel[0] <Debug>: launchd[1207] Container: /private/var/mobile/Applications/CDA04278-5D34-4609-BE71-D66FB16794C1 (sandbox)
    Jul  4 21:25:56 iRad-3 kernel[0] <Debug>: launchd[1208] Builtin profile: PasteBoard (sandbox)
    Jul  4 21:25:56 iRad-3 backboardd[26] <Warning>: CoreAnimation: updates deferred for too long
    Jul  4 21:25:56 iRad-3 backboardd[26] <Warning>: CoreAnimation: timed out fence 2685b
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    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Notice>: Formulating crash report for process APP_NAME[1191]
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 backboardd[26] <Warning>: BKSendGSEvent ERROR sending event type 3001: (ipc/send) invalid destination port (0x10000003)
    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Error>: libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary
    Jul  4 21:25:48 iRad-3 com.apple.launchd[1] (UIKitApplication:APP_NAME_SPACE[0x469][1191]) <Warning>: (UIKitApplication:APP_NAME_SPACE[0x469]) Job appears to have crashed: Segmentation fault: 11
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    Jul  4 21:25:48 iRad-3 ReportCrash[1206] <Notice>: Saved crashreport to /var/mobile/Library/Logs/CrashReporter/APP_NAME_2013-07-04-212547_iRad-3.plist using uid: 0 gid: 0, synthetic_euid: 501 egid: 0
    Jul  4 21:25:55 iRad-3 kernel[0] <Debug>: launchd[1207] Builtin profile: container (sandbox)
    Jul  4 21:25:55 iRad-3 kernel[0] <Debug>: launchd[1207] Container: /private/var/mobile/Applications/CDA04278-5D34-4609-BE71-D66FB16794C1 (sandbox)
    Jul  4 21:25:56 iRad-3 kernel[0] <Debug>: launchd[1208] Builtin profile: PasteBoard (sandbox)
    Jul  4 21:25:56 iRad-3 backboardd[26] <Warning>: CoreAnimation: updates deferred for too long
    Jul  4 21:25:56 iRad-3 backboardd[26] <Warning>: CoreAnimation: timed out fence 2685b
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    Incident Identifier: 17615510-16A5-43B9-B8A5-2ED2C5A2EEBA
    CrashReporter Key:   3f85661334bfff23c2d4128bc63674d30647c15b
    Hardware Model:      iPad3,3
    Process:         APP_NAME [1191]
    Path:            /var/mobile/Applications/CDA04278-5D34-4609-BE71-D66FB16794C1/APP_NAME.app/APP_NAME
    Identifier:      APP_NAME
    Version:         ??? (???)
    Code Type:       ARM (Native)
    Parent Process:  launchd [1]
    Date/Time:       2013-07-04 21:25:47.935 +0200
    OS Version:      iOS 6.1.3 (10B329)
    Report Version:  104
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x4095e008
    Crashed Thread:  0
    Thread 0 name:  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:
    0   APP_NAME        0x008c71c8 0x1000 + 9200072
    1   APP_NAME        0x005284ac 0x1000 + 5403820
    2   APP_NAME        0x007b5edc 0x1000 + 8081116
    3   APP_NAME        0x00002928 0x1000 + 6440
    4   APP_NAME        0x0045f128 0x1000 + 4579624
    5   APP_NAME        0x0045f5f8 0x1000 + 4580856
    6   APP_NAME        0x0045eeb4 0x1000 + 4578996
    7   APP_NAME        0x0045eab4 0x1000 + 4577972
    8   APP_NAME        0x003d98d8 0x1000 + 4032728
    9   APP_NAME        0x003c59c0 0x1000 + 3951040
    10  APP_NAME        0x00443d24 0x1000 + 4468004
    11  APP_NAME        0x009d5448 0x1000 + 10306632
    12  APP_NAME        0x009d509c 0x1000 + 10305692
    13  APP_NAME        0x009d4ad0 0x1000 + 10304208
    14  APP_NAME        0x009d6618 0x1000 + 10311192
    15  APP_NAME        0x00cf4d40 0x1000 + 13581632
    16  APP_NAME        0x00a5f418 0x1000 + 10871832
    17  APP_NAME        0x008d810c 0x1000 + 9269516
    18  APP_NAME        0x009b45ac 0x1000 + 10171820
    19  APP_NAME        0x009b5140 0x1000 + 10174784
    20  UIKit                         0x347ff51e -[UIWindow _sendTouchesForEvent:] + 314
    21  UIKit                         0x347ec7fc -[UIApplication sendEvent:] + 376
    22  UIKit                         0x347ec116 _UIApplicationHandleEvent + 6150
    23  GraphicsServices              0x364e05a0 _PurpleEventCallback + 588
    24  GraphicsServices              0x364e01ce PurpleEventCallback + 30
    25  CoreFoundation                0x329b9170 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 32
    26  CoreFoundation                0x329b9112 __CFRunLoopDoSource1 + 134
    27  CoreFoundation                0x329b7f94 __CFRunLoopRun + 1380
    28  CoreFoundation                0x3292aeb8 CFRunLoopRunSpecific + 352
    29  CoreFoundation                0x3292ad44 CFRunLoopRunInMode + 100
    30  GraphicsServices              0x364df2e6 GSEventRunModal + 70
    31  UIKit                         0x348402fc UIApplicationMain + 1116
    32  APP_NAME        0x008f5c0c 0x1000 + 9391116
    33  APP_NAME        0x00d2b0e0 0x1000 + 13803744
    Thread 1 name:  Dispatch queue: com.apple.libdispatch-manager
    Thread 1:
    0   libsystem_kernel.dylib        0x3ad76648 kevent64 + 24
    1   libdispatch.dylib             0x3aca6974 _dispatch_mgr_invoke + 792
    2   libdispatch.dylib             0x3aca6654 _dispatch_mgr_thread$VARIANT$mp + 32
    Thread 2 name:  WebThread
    Thread 2:
    0   libsystem_kernel.dylib        0x3ad75eb4 mach_msg_trap + 20
    1   libsystem_kernel.dylib        0x3ad76048 mach_msg + 36
    2   CoreFoundation                0x329b9040 __CFRunLoopServiceMachPort + 124
    3   CoreFoundation                0x329b7d9e __CFRunLoopRun + 878
    4   CoreFoundation                0x3292aeb8 CFRunLoopRunSpecific + 352
    5   CoreFoundation                0x3292ad44 CFRunLoopRunInMode + 100
    6   WebCore                       0x3891a500 RunWebThread(void*) + 440
    7   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    8   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 3:
    0   libsystem_kernel.dylib        0x3ad75eb4 mach_msg_trap + 20
    1   libsystem_kernel.dylib        0x3ad76048 mach_msg + 36
    2   APP_NAME        0x00480b04 0x1000 + 4717316
    3   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    4   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 4:
    0   libsystem_kernel.dylib        0x3ad8608c __psynch_cvwait + 24
    1   libsystem_c.dylib             0x3acd7d2a _pthread_cond_wait + 642
    2   libsystem_c.dylib             0x3ace1f14 pthread_cond_wait + 36
    3   APP_NAME        0x00a33ad4 0x1000 + 10693332
    4   APP_NAME        0x0097d9e0 0x1000 + 9947616
    5   APP_NAME        0x00a33938 0x1000 + 10692920
    6   APP_NAME        0x00a3398c 0x1000 + 10693004
    7   APP_NAME        0x00a336b8 0x1000 + 10692280
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 5:
    0   libsystem_kernel.dylib        0x3ad8608c __psynch_cvwait + 24
    1   libsystem_c.dylib             0x3acd7d2a _pthread_cond_wait + 642
    2   libsystem_c.dylib             0x3ace1f14 pthread_cond_wait + 36
    3   APP_NAME        0x00a33ad4 0x1000 + 10693332
    4   APP_NAME        0x0097d9e0 0x1000 + 9947616
    5   APP_NAME        0x00a33938 0x1000 + 10692920
    6   APP_NAME        0x00a3398c 0x1000 + 10693004
    7   APP_NAME        0x00a336b8 0x1000 + 10692280
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 6:
    0   libsystem_kernel.dylib        0x3ad866a4 __semwait_signal + 24
    1   libsystem_c.dylib             0x3ace43ce nanosleep + 138
    2   APP_NAME        0x00a33724 0x1000 + 10692388
    3   APP_NAME        0x00913638 0x1000 + 9512504
    4   APP_NAME        0x009135d8 0x1000 + 9512408
    5   APP_NAME        0x00a33938 0x1000 + 10692920
    6   APP_NAME        0x00a3398c 0x1000 + 10693004
    7   APP_NAME        0x00a336b8 0x1000 + 10692280
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 7:
    0   libsystem_kernel.dylib        0x3ad8608c __psynch_cvwait + 24
    1   libsystem_c.dylib             0x3acd7d2a _pthread_cond_wait + 642
    2   libsystem_c.dylib             0x3acd7aa0 pthread_cond_timedwait + 40
    3   APP_NAME        0x00a33b54 0x1000 + 10693460
    4   APP_NAME        0x000a7254 0x1000 + 680532
    5   APP_NAME        0x00a33938 0x1000 + 10692920
    6   APP_NAME        0x00a3398c 0x1000 + 10693004
    7   APP_NAME        0x00a336b8 0x1000 + 10692280
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
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    0   libsystem_kernel.dylib        0x3ad866a4 __semwait_signal + 24
    1   libsystem_c.dylib             0x3ace43ce nanosleep + 138
    2   APP_NAME        0x00a33724 0x1000 + 10692388
    3   APP_NAME        0x008caff0 0x1000 + 9215984
    4   APP_NAME        0x008cae08 0x1000 + 9215496
    5   APP_NAME        0x00a33938 0x1000 + 10692920
    6   APP_NAME        0x00a3398c 0x1000 + 10693004
    7   APP_NAME        0x00a336b8 0x1000 + 10692280
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 9 name:  com.apple.NSURLConnectionLoader
    Thread 9:
    0   libsystem_kernel.dylib        0x3ad75eb4 mach_msg_trap + 20
    1   libsystem_kernel.dylib        0x3ad76048 mach_msg + 36
    2   CoreFoundation                0x329b9040 __CFRunLoopServiceMachPort + 124
    3   CoreFoundation                0x329b7d9e __CFRunLoopRun + 878
    4   CoreFoundation                0x3292aeb8 CFRunLoopRunSpecific + 352
    5   CoreFoundation                0x3292ad44 CFRunLoopRunInMode + 100
    6   Foundation                    0x332773d0 +[NSURLConnection(Loader) _resourceLoadLoop:] + 304
    7   Foundation                    0x332fae80 __NSThread__main__ + 968
    8   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    9   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 10 name:  com.apple.CFSocket.private
    Thread 10:
    0   libsystem_kernel.dylib        0x3ad86594 __select + 20
    1   CoreFoundation                0x329bd1f2 __CFSocketManager + 674
    2   libsystem_c.dylib             0x3acdf30e _pthread_start + 306
    3   libsystem_c.dylib             0x3acdf1d4 thread_start + 4
    Thread 11:
    0   libsystem_kernel.dylib        0x3ad86d98 __workq_kernreturn + 8
    1   libsystem_c.dylib             0x3acd4cf6 _pthread_workq_return + 14
    2   libsystem_c.dylib             0x3acd4a12 _pthread_wqthread + 362
    3   libsystem_c.dylib             0x3acd48a0 start_wqthread + 4
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    0   libsystem_kernel.dylib        0x3ad8608c __psynch_cvwait + 24
    1   libsystem_c.dylib             0x3acd7d68 _pthread_cond_wait + 704
    2   libsystem_c.dylib             0x3aceb080 pthread_cond_timedwait_relative_np + 12
    3   APP_NAME        0x00a7e558 0x1000 + 10999128
    4   APP_NAME        0x00a7e200 0x1000 + 10998272
    5   APP_NAME        0x00a7e0f8 0x1000 + 10998008
    6   APP_NAME        0x00a33938 0x1000 + 10692920
    7   APP_NAME        0x00a3398c 0x1000 + 10693004
    8   APP_NAME        0x00a336b8 0x1000 + 10692280
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    10  libsystem_c.dylib             0x3acdf1d4 thread_start + 4
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    1   libsystem_c.dylib             0x3acd4cf6 _pthread_workq_return + 14
    2   libsystem_c.dylib             0x3acd4a12 _pthread_wqthread + 362
    3   libsystem_c.dylib             0x3acd48a0 start_wqthread + 4
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