Contact Adobe support

Contact Adobe Support for Adobe Contribute, Adobe Director, Adobe Shockwave player, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :
Via Phone:                          USA   1-800-833-6687  Option 2 > Option 5 > Option 4
Via Email:                             [email protected]
You can contact Adobe support for any customer service and technical question.

Hello Vikram,
Thank you for the post.
All the Captivate users who are facing challenges/issues can contact Adobe.

Similar Messages

  • I just purchased Adobe Acrobat XI Pro, but installation didn't work. At the last step said that it'd fund an error. Any idea? How i can contact Adobe support? I have a new Macbook Pro Yosemitte ..

    I just purchased Adobe Acrobat XI Pro, but installation didn't work. At the last step said that it'd fund an error. Any idea? How i can contact Adobe support? I have a new Macbook Pro Yosemitte ..

    Hi Francis,
    Could you please let me know how have you been trying to install Acrobat?
    Please ensure that you are signed in as admin and antivirus software is disabled at the time when you install.
    Regards,
    Anubha

  • Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

    I have encountered the following error an all the systems I have attempted to run the CS4 install on.
    Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
    We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
    My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
    Of course if you have seen this error, and know a fix, that's just as good.
    Thanks in advance.

    Hi All,
    I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
    I checked the log and it says this:
    [    3560] Sun May 10 23:52:59 2009 ERROR
    -------------------- BEGIN - Initialization Failures - BEGIN --------------------
    Fatal error initializing from proxy files.
    The following proxy files could not be loaded
    E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
    E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
    E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
    --------------------  END  - Initialization Failures -  END  --------------------
    I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
    Also, should i have the CS3 prior to this CS4 Extended ?
    Any ideas?
    - cleoleeps

  • I've gotten an Error 150:30 message when try to start Elements 8.0 and asked to contact Adobe support. trying to do that led me here.

    I've gotten an Error 150:30 message when try to start Elements 8.0 and asked to contact Adobe support. Trying to do that led me here.
    Can I get some help here?
    Thanks,
    Harry

    Then try the solutions here:
    https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
    I know it says Creative Suite, but PSE is based on the same code so a lot of the same fixes work for both.

  • How to contact Adobe support by a Portuguese costumer? Thanks.

    How to contact Adobe support by a Portuguese costumer? Thanks.

    Hi CarlosFerreiraPinto,
    Kindly contact support via : Contact Customer Care.
    Thanks,
    Atul Saini

  • I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

    I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

    Are you referencing your Photoshop image files, or Photoshop application files?
    If the latter, cease and desist at once!
    Always install Photoshop from scratch, from the original media: CD/DVD or download.
    If the former, please provide details:
    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    a screen shot of your settings or of the image could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Have a new mac with OS X 10.9.5 and my CS4 is Not Working anymore. It says to Contact Adobe Support regarding the licence- but that Seems impossible. Any idea how to solve this?

    I Have a new mac book pro with OS X 10.9.5 and now my CS4 is Not Working anymore. It tells me to Contact Adobe Support regarding the licence - but that Seems impossible. Any idea how to solve this?

    Use the web chat and just be patient.
    Mylenium

  • I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to

    I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to use it. I have customers waiting!! what do I do???

    You can have direct download from this link:
    <Download Photoshop Elements products | 13, 12, 11, 10>
    Make sure you select the correct version for your operating system.  You also need to have a reasonably faster reliable Internet connection.
    Good luck.
    elemntsmessup=upset wrote:
    I was at 30% on the arvato downloader and it messed up, suddenly sent a error message and said "download canot continue, plese contact adobe support" I have been sitting here for 2 hours dowloading. I am upset. I didnt pay over 100 bucs not to be able to use it. I have customers waiting!! what do I do???

  • Acrobat installer encounter an unexpected failure,please try again, if it continues to fail, contact adobe support

    acrobat installer encounter an unexpected failure,please try again, if it continues to fail, contact adobe support,
    i try many times, but the same error occurred,
    now wt should i do?

    Hi monikap7171658,
    Could you please let me know what version of OS and Acrobat are you using.
    Please check for the system requirements for Acrobat XI and previous versions:
    System requirements | Acrobat family of products—older versions (XI, X, 9)
    If you have Acrobat DC, then check for the system requirements here:
    System requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC
    You can try downloading the software again from the below mentioned link:
    Other downloads
    Let me know.
    Regards,
    Anubha

  • My software stops downloading at 50% and then tells me to contact adobe support if it keeps happening.

    My software stops downloading at 50% and then tells me to contact adobe support if it keeps happening.

    is that a download or installation message?
    if download, use a different browser and/or a different wired connection and/or a download manager of download from prodesigntools.com

  • I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to

    I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
    The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
    And, there´s no place in My Adobe for direct cancelling a subscription?
    Thanks,
    Ricardo

    UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.

  • HOW DO I CONTACT ADOBE SUPPORT???

    Hello, I have two really urgent issues with my CS 5.5:
    InDesign keeps crashing PLUS I cannot download my CS5.5 order from my account page.
    It used to be possible to contact Adobe support directly and open a support case, where has this option gone?
    Thanks.
    Karl

    Good luck with contacting Adobe. I am trying also and just get into an endless loop of frustration and increasing rage. Adobe appears to have walled itself off and left the voluntary community to solve our (actually Adobe's) problems. Deja vu from the old days of trying to deal with Quark and look what happened to them...

  • How to contact Adobe support to reset the key since my old computer is dead and cannot deactivate the key before installation

    I cannot deactivate the key on a dead machine, how can I check with the support team (on key resetting)?

    Oh I chatted and when she found out it was CS 5 this is what she said.......
    Supriya Bhat: But the product for which you need help is no longer supported on chat
    Supriya Bhat: so i will have to please guide you to forums.adobe.com
    kevin starr: Unless the forums can help me with a SN# trouble it will be a waist of time
    Supriya Bhat: Forums can help you with the issue
    Supriya Bhat: surely
    So it is a circle they send me here you send me there.  I did find this.......
    I cannot access my previous computer
    Don't have access to your previous computer? Did you upgrade your computer's hardware, replace a hard drive, upgrade your operating system, or format your computer before deactivating your software? Ask Adobe Support to help you deactivate from a machine you cannot access.
      Have your serial number or Adobe ID ready, and then contact us.
    Now the "Contact us" part is the tricky thing. I am going on 5 hours trying.
    HELP!

  • I have CS4 I am getting "installer database is corrupted contact Adobe support"

    For the second time I received "licensing for this product has quit working" for my CS4. After an hour and a half with tech support a month ago they finally sent me to a download link to download the full version of CS4 basic Photoshop.That worked!
    This time I downloaded ALL the Adobe speacial CS4&CS5 instuctions for license repair. I followed ALL of them in order to the letter. Using the terminal and entering "sudo python" dragging the repair tool into the terminal etc, etc. After all that I tried to launch CS4 only to be greeeted with "the installer database is corrupted, contact Adobe tech support".
    I was told there is no support for CS4 anymore. I was told there is no download link in the archives for downloading CS4. I do not beleive they deleted the link because you can still go back to 2007 for archive versions of FLASH PLAYER so how do I get them to provide me with the link to CS4? I want to upgrade to CS5 then CS6, but for now I stuck.

    I did all that and more from the 12 pages of printouts from the Adobe support site. None of it worked!
    What did work was I downloased the trial version of CS6 AND INSTALLED IT AND THE UPDATES. I opened the CS6 program then closed it. Then without deleting or uninstalling anything from CS4 I reinstalled my CS4 update for CS3. After entering both serial numbers and registering it I double clicked the CS4 icon and it opened up perfectly!
    I don't know what brought this about, but clearly installing the full version of CS6 repaired the "corrupted installer database issue". Why is it I can stumble on to this, but Agobe wont tell you?

  • I would like to contact Adobe Support and need an email address.

    Unfortunatly I purchased a copy of photoshop Elements from my local Costco, but I have had nothing but trouble with this product. After installing it on my iMac the program will not load and stops and needs to be forced to quite. why is it so difficult to contact Adobe? Looks like I am out of pocket and there does not seem to be any real support from adobe for their produce.

    Which version did you buy? Do you have the serial number?
    You can try uninstalling then downloading from Adobe and reinstalling.

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