Contact adobe

Question

CC throws an exception starting and asks me to enter a debugger. like another instance of vb or something. I am in school for dw and have assignments due.
Search for answers because I can find no way to contact someone , for the 170$ worth of software , 10gigs I downloaded and installed ...
to uninstall and reinstall is absurd.
When I found a page, discribing the spinning wheel problem, the solutions, are strange , inconsistent, and have no way of telling if I am supposed to try them.
I will not guess at what I am supposed to do .
Have someone from adobe contact me. RichJacoby@hotmail
If this is a public forum. I am disturbed by my inability to communicate with adobe, in private about how to have what I bought operate properly.
This is probably over , one of a dozen software, wishing to update...with 10 other pieces of software working fine.
As well, this is claimed as a rental for 1 year.
If services are not up to speed, I would request an extention of my use of this software, so that I might have a real year, not one, fully busyed, with software updates, end exception errors.
I sure hope I can contact someone at adobe, rather than a bunch of people offered 'points' .
Maybe I'll find out the points translate to dollars or donuts, and I'll become an 'A'dobe expert.
Or better , yet....maybe I'll go fix it myself....ready or not here I come.
The challenge
Adobe’s Digital Media Business Unit is seeking a Head of Operations Engineering within the Cloud Operations (Cloud Operations) organization.  This role is responsible for the development and delivery of Cloud Operations IAAS (Infrastructure-as-a-Service) platform and core services.
This position reports to the VP Cloud Operations. Cloud Operations is responsible for managing and supporting Adobe’s Creative Cloud and Digital Publishing cloud products and services. Provided from the Digital Media business unit within Adobe, these products and services generate billions in annual revenue by providing creative and digital publishing services in the cloud for millions of customers.
Cloud Operations ensures that these services are reliable, scalable, and secure, 24x7x365. From providing core infrastructure to delivering "As-a-Service" infrastructure capabilities, Cloud Operations is accountable to ensure these services meet and exceed the requirements of Adobe’s business units and customers.
Position summary
This leader will have a deep technology background in most current and most used open-source and commercial technologies for IAAS, and in delivering IAAS services at scale.  This includes the implementation of strategic IAAS (Cloud) services that enable our availability, quality, and security goals.
A demonstrated ability to converse with technical and nontechnical stakeholders, easily translate customer needs into requirements and occasionally work directly with our customers is required.  The individual in this position will lead a cross-functional team that rely on problem solving and internal technical resources to complete tasks.  S/he will generally need to work without immediate supervision and without pre-defined processes to reach their goals.
This position is extremely collaborative.  In this role, you will work closely with the various Cloud Operations functional and solution teams, Digital Media’s Cloud Technologies (PAAS) engineering & Product Development organizations to ensure the operations engineering objectives of the Digital Media Cloud are measurably and consistently met.
Desired Skills and Experience
What you’ll do
Lead the development and delivery of the core Cloud Operations IAAS services
Imagine, drive and develop new services that the core business requires
Drive the Cloud Operations SDLC (we engineer & code in CloudOps, not just script), creating new streamlined processes and eliminating ineffective and inefficient processes
Manage multiple development priorities from multiple business owners.
Work closely with the quality team in implementing test driven development
Work closely with Cloud Operations product, architecture and operations teams to create roadmaps for our future services
Develop strategies and initiatives around system stability and performance and ensure system availability, reliability, and usability
What you need to succeed
Minimum of 8-years leading engineering teams in the development and delivery of infrastructure services with large-scale production environments, preferably as part of an online service provider environment
Experience with SaaS, private and public Cloud, and web-hosted product environments at large scale a must
Detailed understanding of SOAP, WCF, REST and other integration technologies
Proven ability to drive and direct strategically in the midst of tactical storms
Proven ability to produce effective, innovative solutions on a large scale
Business and financial skills to perform cost analysis and justification of new technologies
A
I cant believe you have 'jive' help instead of live help....I don' t have time for this now, but after my tests this morning, I will contact adobe by phone about the products I bought.
Message was edited by: Richard Jacoby

Answer 1

DouginBoynton did you try the steps to contact Adobe offered in your previous discussion at http://forums.adobe.com/thread/1429389?