Contact and personal matter

I'm getting really fed up trying to find a contact email for skype. I have to report a bereavment and if it isn't bad enough suffering with the loss, skype is making it worse by making me waste time trying to let them know. I hardly wanted to put this in a community, and don't think much of their customer service by giving me no other option to put my grief in the public eye.

Dear Figment,
Please accept my condolences for your loss.
Skype does not use a general e-mail address; rather, Skype employs a web-form, and we contact their customer service unit via the website. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. It may take a few attempts, however people are getting through.
Please do not be alarmed if you are requested to provide certain documents verifying the circumstances under which you seek to have the account removed from service. You may need to use the information detailed in this FAQ article:
https://support.skype.com/en/faq/FA11016/how-do-i-send-proof-of-payment-to-skype-customer-service?
Kind regards,
Elaine
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Hi
I really need some help if anyone can oblige. I've tried my best to sort things out but to no avail:
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Device:
Model: Apple iPhone 5s
Storage: 16GB
OS: iOS 8.1.2
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Contact and personal matter

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