Contact apple USA

I live in Thailand : my phone have problem about buttons sleep/wake not working and swollen battery
i go to iCare in Thailand he kept my phone 2 week not contact me about my phone
today i go to iCare again for query about my iPhone he said that my phone can't be repaired because my iPhone as of USA but he kept 2 week and no contact me for?
after that, i contact apple call center in Thailand she said that my iPhone can't fix in Thailand and she can't contact apple in USA.she recommended you should contact apple in USA but i can speak English a little bit. i want e-mail for contact apple about this problem.
my phone serial number can use iPhone 5 sleep/wake replacement program and battery program.
sorry about English language

Sorry, but to get your phone serviced by Apple USA, you, or a person that you trust, will have to bring the device back to the USA. The warranty is only valid in the country where it has been bought, and it can't be shipped internationally.

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