Contact apple USA
I live in Thailand : my phone have problem about buttons sleep/wake not working and swollen battery
i go to iCare in Thailand he kept my phone 2 week not contact me about my phone
today i go to iCare again for query about my iPhone he said that my phone can't be repaired because my iPhone as of USA but he kept 2 week and no contact me for?
after that, i contact apple call center in Thailand she said that my iPhone can't fix in Thailand and she can't contact apple in USA.she recommended you should contact apple in USA but i can speak English a little bit. i want e-mail for contact apple about this problem.
my phone serial number can use iPhone 5 sleep/wake replacement program and battery program.
sorry about English language
Sorry, but to get your phone serviced by Apple USA, you, or a person that you trust, will have to bring the device back to the USA. The warranty is only valid in the country where it has been bought, and it can't be shipped internationally.
Similar Messages
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I Live in Chennai. I had purchased a Macbook Air from USA. on 8th Feb, Suddenly the display just went off. I would like to know the following
1) How and where to contact apple people to make a complaint in usa
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
Kindly help me what to do and get it repaired free of charge.
Thanks,
Regards,
SOnal
SanghviSonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires. -
Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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I can't reset my security questions - it tells me they've sent the email to reset but no email arrives... the support system loops all over the place and takes you back to where you start in the end - with no help ANYWHERE. I looked up the Apple number for the UK and when it rings, it does so only once - then nothing. I need my account unlocked and the ability to purchase items from itunes store with the gift cards I received.
What a mess. Where did the online chat go? Where did ANY resemblence of customer support go??Sonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires. -
Issue with brand new iPod Nano 7g No Phone, can't contact Apple
Hi everyone,
I just got my brand new iPod Nano the other day, when I opened it up and took the sticker off, I saw a large scratch down the screen. That was annoying enough but the scratch affects the touchscreen ability and it's very tough to ignore.
So like a normal person I want to contact Apple to try and resolve this, but I've hit another barrier. I only have one phone, a mobile and that's bust up. No way I can take or recieve calls unless I become psychic as the speaker and mic are broken. So i'm wondering if there's any other way I can contact Apple?
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere, helpfully...
Totally new to this place so any help is appreciated.
ThanksSo i'm wondering if there's any other way I can contact Apple?
Either borrow a cell or a landline phone. I find it hard to believe no one in your neighborhood, family, school or job have no phone.
My nearest Apple store is about a 2 hour drive away as I live in the middle of nowhere,
They are not the only places to go - AASP's Outside of the USA
How to find your nearest Apple Authorized Service Provider (AASP) -
i have a i phone 5 c and when inserting my sim card a message stating its the incorrect card and i need to insert the correct card or contact apple to unlock. the phone is from the USA and im in the UK. how do i contact apple to have the phone unlocked. ?
Call Applecare in UK and see if they will tell the lock status and who it is locked to in US ,they may charge you
The chances are that as the iPhone appears locked to a US carrier,they will not unlock it for you as you are not or have not ever been a customer
Did you buy on eBay ? if so file a claim and get your money back
you likely have a brick
Apple do not lock iPhones and therefore do not unlock them
Carriers lock the iPhones they sell as the are part of a package which subsidises the purchase price of the iphone -
HT1937 how can I contact apple by e-mail
I need to contact apple store in the usa by e-mail
You can't. Apple has no email support at all. You either call AppleCare or use the Express Lane:
https://expresslane.apple.com/GetproductgroupList.action
razmee209's post won't help you, as there is no email support. -
when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!
Click here and ask the iTunes Store staff for assistance.
(108048) -
When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.
What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance." -
How do I contact Apple about these emails I'm getting from them?
Hi everyone,
I'm getting emails from Apple about renewing AppleCare and a replacement iPhone 4 but it seems they are meant for someone of the same name as myself who lives in the US.
The odd thing is they are sent from Apple to an email address identical to my own except it misses out a full stop (dot) between forename and surname. How it's getting into my indox I don't know, and when I emailed this other Ed to inform him of this the email arrived in my own inbox which was really odd.
Any advice anyone could give me would be much appreciated.
Thanks in advance!
EDIT: It turns out Gmail doesn't distinguish between addresses with dots or not, so the emails are meant to be coming to be but some guy with the same name as me has entered the wrong address. Does anyone know where I can email Apple about this or what number to call in the UK? Thanks : )
Message was edited by: Ed85Hi Ed,
Do the emails coming to you, by mistake, have a reference number at the top? Many will have some identifier to use for response.
If not, have you tried contacting Apple Customer Support to report the situation?
It is frustrating enough getting junk mail correctly addressed without getting mail about something you don't have and is incorrectly addressed
Ralph -
I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.
Good day BenithaK,
Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
Apple ID: What to do after you change your Apple ID - Apple Support
To change your iTunes billing information for either Apple ID account, follow the directions in this article -
iTunes 12 for Mac: Manage your iTunes Store account
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
My Iphone 4 isn't working, It got wet and now I have it in a bag of rice. I heard that I should not try to turn it on or mess with the power button, so I haven't. It makes sounds when I get a text message but the screen is blank., I have tried to contact apple support online and it tries to send my iphone a message, but because it doesnt work, I can't receive it, so if I decline the "health check" then it says that it's "unable to complete my request at this time. Please try again in a few minutes or start over now." I have tried this several times and it's still not letting get any help. I don't know what to do. Someone please help. How did you get help with your phone when it got messed up or damaged?
Thank you to anyone that can help me.
-ShannbudA wet phone is out of warranty. This is considered user damage. Even if you were able to get it to start now, the chances of it working for long are slim. I suggest going to Apple and see about an OOW replacement. One for the iPhone 4 is only $149USD and it would come with a short warranty. It is a refurbished device and you would not be worried about encountering additional problems.
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I keep getting emails for another user; can't seem to contact Apple support about this
Hi there,
I keep receiving emails for someone called Amanda to my email address. These are not spam emails; it seems like someone called Amanda is signing up to reputable websites using my email address. So far, Pinterest, Educreations and a women's magazine have sent me emails to confirm my membership. There doesn't seem to be anything suspect going on: they're all respectable websites, and they're always addressed to Amanda. I was also receiving confidential emails from a legitimate business with invoices etc. a while back.
I'm confused as to what would be the cause and/or point of this. It seems like a very benign way to spam/scam somebody. Is it possible (I feel ridiculous even asking this) that emails can become crossed like telephones? I know, I know, it's a stupid question.
I'd like to contact Apple Support about this, but I seem to be going round in circles on the website. Unless I have AppleCare (mine is expired) I can't seem to get in contact with anyone. Can anyone help me or point me in the right direction?
Thanks!You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
ThanksYou will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.
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