Contact Center 85 license upgrade and services related

Hello,
A customer of mine wants to upgrade his contzct center licenses, from ENH to Premium, he has a valid contract of ESW ans UCSS services for the enhanced licenses on his deployment.
I would like to know, is it necessary for him to buy ESW and UCSS along with the upgrade PN (L-CCX85-85U-E-P-S1)?
Thank you.

Hi Andre,
I was just refering the Ordering guide which says
Updating UCSS contract when upgrading Unified CCX licenses
UCSS cannot be upgraded from one category to another (e.g. Standard to Enhanced). If
the customer upgrades within the solution, they need to purchase UCSS for greater or
equal value to cover the new version, then they can request a credit on the unused term
of the original purchase from Customer Service
you can also speak to [email protected] for more details on ESW.
regds,
aman

Similar Messages

Contact Center Enhanced License for Cisco 2951 Router

Hi,
I need an urgent help to get the exact part number/details of Contact center enhanced license.
I couldn't find in CCW or any other tool about this license with Cisco 2951 Router (CISCO2951-V/K9).
To run this license on mentioned router, do we need to order it separately or we can take it with router?
Please respond asap.

Hi Andre,
I was just refering the Ordering guide which says
Updating UCSS contract when upgrading Unified CCX licenses
UCSS cannot be upgraded from one category to another (e.g. Standard to Enhanced). If
the customer upgrades within the solution, they need to purchase UCSS for greater or
equal value to cover the new version, then they can request a credit on the unused term
of the original purchase from Customer Service
you can also speak to [email protected] for more details on ESW.
regds,
aman

Cisco Unified Contact Center Express 8.5 and Call Manager 8.5 on single ESXi

Does Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5?
I have blade ucs b200.
Thanks a lot, Svetomir

Yes it is supported. Check this out http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Sizing_Guidelines#Sizing_Examples
GP.
Pls rate helpful posts by clicking on stars below the post !!

Contact Center 8.5 upgrade requirements

Hi,
we are planning upgrade the contact center express from 8.5 to 10. the 8.5 is currently hosted on two MCS7825I5. do we need to change the hosting to UCS or can we host the new contact center express 10 on current hardware?
for call manager, we are using 8.6 version hosted on UCS servers. does the call manager version need to change also?
Regards,
Regards,

1. Yes, UCCX 10 is only supported on vmware, it is supported on Cisco UCS and 3rd party spec based servers.
2. Yes you need to be on CUCM 9.1.SU1 +:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
HTH,
Chris

How to create a Domain user in a Specific OU using System Center 2012 R2 Orchestrator and Service Manager

Dear All,
I have a simple Runbook with the following details:
Initialize Data: (First Name, Last Name, Login Name, Deparment Name) --> Create User: Name:(Domain), Common Name, Display Name, First, Last Name, SAM Account Name (From Initialize Data) --> Enable
User: Distinguished Name --> Add User to Group: Group Distinguished Name, User Distinguished Name
Active Directory Management Pack in place and the Prerequisites Configurations are added Too (Configuration User Name, Configuration Password, Configuration DC, Configuration Default OU.
The Runbook is Synched with Service Manager, Request Offering/Service Offering and published to the portal.
When I filled the 4 required values (First Name, Last Name, Login Name, Deparment Name), the Runbook will kick off and the user is created in Active Directory.
The user is placed in the Default OU which is predefined in AD Prerequisites Configurations in Orchestrator.
I need to add another Required Value to my Request Offering (SR) called User Level Enum List (Low, Medium, High).
I need to place the user in a Specific OU based on the Level entered from SSPortal, If the user is Low, then Create the user in this OU, if the user is Medium then create it in this OU, etc...
How can I do this in Orchestrator? What I want to modify in my runbook to accomplish this task?
Thank you,

I AM TRYING TO USER/MAILBOX CREATION PROCESS, FOLLOWING IS THE BUSINESS REQUIREMENT
GET THE USER FROM ERP SYSTEM (SQL)
CREATE USER IN SPECIFIC OU
ENABLE THE MAILBOX IN SPECIFIC DATABASE BASED UPON USER ROLE
CREATE A USER IN NAVISION SYSTEM WHICH IS AGAIN JUST CREATING SQL LOGIN.
PLEASE ADVISE ME THE PROCESS AND PROCEDURE ILLUSTRATION IF IT ALL POSSIBLE IN SINGLE RUNBOOK.
I AM ABLE TO CREATE USER/MAILBOX BUT STRUGGLING TO CREATE IN SPECIFIC OU/MAILBOX DB AND SQL LOGIN.
FARRUKH
[email protected]
Farrukh Anwar

Contact Center Express 8.5 and Cell Phone Agents

Is it possible to setup agents on Cell Phones. For example: We have two ATT company IPhones. We have agents that work offsite on the weekends. We would like to maintain queuing capablities as well as reporting if possible while having the agents use cell phones. They will not have access to a laptop or PC.
Thanks for your feedback guys!

Hi Joshua,
You can setup Call Forward for agent's phone to agent's cell phone but you won't be able to change status and it's not supported because can cause some issue but at the end is up to you.
Regard
Please rate all useful posts
Favor calificar todos las respuestas útiles.
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

Contact Center Manager Express Rls 7 Seeking Admin and Reporting Reference

We have CCMXpress but need documentation on the reporting capabilities. Seeking the documentation if anyone can make a recommendation.
thanks

I am guessing you are referring to Contact Center Express. Please go here: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Installing contact center enterprise 6.0 in new server and upgrading to 7.0

Hi,
I am trying to install contact center enterprise 6.0 into a new server ( earlier both call manage 4.3 and enterprise 6.0 were in the same BOX). So now i am upgrading cucm4.3 to 7.0 and installing enterprise 6.0 onto a new server taking backup from the old server and restoring in the new server. and after that i am planning to upgrade the Enterprise version to 7.0. Is this the right way or there is any other way.

Take a look at the 7.0 Upgrade Guide for your options. You'll be looking for Tech Refresh.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/installation/guide/Upgrade_Guide.pdf
Is there any reason why you are not upgrading to UCCE 7.5 which is compatible with UCM 7.0?

How can I contact customer service because my registration number according to Adobe cannot be upgraded; and Adobe's message to me said that I was registered for CS4; I am currently registered for CS5. Is there no way to contact customer service via emai

How can I contact customer service because my registration number according to Adobe cannot be upgraded; and Adobe's message to me said that I was registered for CS4; I am currently registered for CS5. Is there no way to contact customer service via email or phone re this problem?

Problems with registration you can contact our support team at Contact Customer Care. Please make sure you are signed in and selecting the proper selections from the pull down. If you continue to not be able to contact our support team then I would strongly recommend the use of a different web browser, computer, smart phone, or tablet.

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible)

Contact Center Upgrade SKU

Hello \,
My customer wants to upgrade from Cisco Contact Center Express Upgrade License ver 7.x to ver 10.X .
Please what is the sku (Top level Part number) to get this, and also what and what do I look for in getting this?
Regards,

Not very familiar with the information you need, but try here: cisco unified contact center http://www.cisco-servicefinder.com/

Contact center license requirment

Hi,
Our company have 5 different department and each of those have separate reception.
They requested to assign one single pstn number for each reception, with separate IVR and separate call handling.
each 5 departments need only few options via IVR for outside dialer(coming via the PSTN) (no need agents and contact center functions as current requirement)
1.dial by extensions
2.press 1 for xxxx
3.press 2 for xxxx
4. dial by name
5."0" for operator ( reception)
can you please clarify me, what type of license required for implement this solution? ( number of agent license, ivr port etc..)
Does ccx IVR included dial by extension as unity call handler?
CUCM 8.6
no unity and voicemail function
Thanks..

Hi Frank.
Sorry for late replay.
Yes, I've implemented a similar solution in the past.
Here is an example
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 0
param number-of-hunt-grps 3
param handoff-string aa
param dial-by-extension-option 1 <-- This option for dial by extension
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 3400 <--- this is the application pilot
paramspace english location flash:/
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 200
param max-time-call-retry 20
param service-name queue2
service queue2 flash:app-b-acd-3.0.0.2.tcl
param aa-hunt9 9000 <----- This is the operator
param aa-hunt2 9100 <----- this is an Hunt Group Defined on CUCM
param aa-hunt3 9101 <----- this is an Hunt Group Defined on CUCM
param queue-manager-debugs 1
param number-of-hunt-grps 3
param queue-len 30
param queue-cme-debugs 1
dial-peer voice 10 pots
incoming called-number XXXXX3400
service aa
dierct-inward-dial
dial-peer voice 100 voip
destination-pattern 9...
session-terget ipv4:10.10.10.10
session protocol sipv2
dtmf-relay rtp-nte
codec g711ulaw
no vad
As reference on configuring BACD application, you can look at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html
HTH
Regards
Carlo

What is the Smartnet service for the 2504 license upgrade LIC-CT2504-UPG ?

Hi guys,
Can some one explain me what is this service for ? I have the LIC-CT2504-UPG, with the LIC-CT2504-5A (5 AP licenses adder) and I don't understeand what are the SMARTNet services for this licenses ?
Are they needed if I already have the SMARTNet service for the hardware controller ?
Do these services provide something additional on top of the hardware service ?
Thank you.

HI,
Smartnet Service Contract:
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
What You Get by having this contract :
Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
Self-help support through online communities, resources, and tools
Hardware replacement options, including 2-hour, 4-hour and next business day
software updates and download from cisco website fro your controller.
Hope you got the point :)
Regards
Dont forget to rate helpful posts

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

Contact Center 85 license upgrade and services related

Similar Messages

Maybe you are looking for