Contact customer care / deleting account

Question

I want to delete an account. I have been following the procedure more than 7 times and it is a loop that always brings me back to the first step and never allows me to actually contact customer care to ask them to delete an account. This is just crazy! Makes me feel as if skype think we are stupid!

Answer 1

Hi,
Skype is aware of lingering website issues, particularly when people are trying to contact Skype Customer Service. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
P.S.  Skype's website issues unfortunately are sporadic and proving difficult to diagnose "in the wild."  If you could kindly post back with these details, which would be most helpful:
Which browser(s) and version of said browser(s) have you tried?
Do you use a handheld device such as a smartphone or a tablet, and if so, what is the device and its operating system?
If you use a laptop/desktop, which one and what is its operating system?
Important detail: where on the planet are you located?  Country and general region would be sufficient.
The text of any error messages and/or screen shots would be helpful.
Which path or steps did you take in your attempts to reach Skype Customer Service?
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!