Contact Disallowed Flag
Hi all,
Hoping you can help me with the following issue in CRM. There is a contact disallowed field against a contact person. When I set this to disallowed and run a campaign the person is still contacted.
I'm guessing this is because the disallowed field on the master record exclusively applies to the contacts personal email address. As we don't store this information and purely maintain B2B relationship information this becomes a problem.
Does anyone know how you can flag a B2B contact to disallowed?
Many Thanks,
Philip Johannesen
What version of UCM are you running? Cant recall if 9.1.2 does but pretty sure with 10.x you can set the CSF device to use a certain jabber config file if you upload your test one with a different name.
If that option does not clearly stand out there maybe a box called Cisco Support Field and updated it to reflect something like this configurationfile=test-config.xml
Just make sure when uploading the different name file upload it to the root of the tftp on all servers and restart the tftp service.
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