Contact Doesn't Display During Messages Or Calls

Hi there, recently my friend got a new phone. I added him as a new contact to my phone and the contact remains there ok but the only problem is that when he sends me a txt or rings me, his contact name doesn't display, just his phone number. Why is the phone doing this? and is there any way i can resolve the problem?
thanks!

This problem really really annoys me. It's been there for years in S60 phones. I've just got an N95 8G to replace my E65 and before that I had a 6680. They all do the same stupid thing.
There are loads of reason why you might have someone's number in the contacts more than once.
Perhaps all Nokia developers only know single people, but when you know couples they tend to have separate mobile numbers but the same landline. So the landline is down under both of them. So when they call you from there you don't know who's on the phone. Duh!
Now I understand it can't sensibly show you all the matching names but to show none is dumber that dumb. Show any of the names would be fine. Show the first one entered. Better still when you enter a duplicate show a warning and ask which one to match incoming calls to.
Other reasons to want to have the same number is more than once.
The brain dead voice tag system. I mean, what's the point of being able to add loads of phone numbers for someone but only one of them getting a voice tag. Duh! So if you occasionally have to use a phone in the car you have to enter people in more than once.
Bill Home
Bill Mobile
Bill Work
Bill WhatEver...
Numbers I text a lot I tend to end up giving a short dial like name too as well so they are at the top of the contacts list when you're sending a sms.
I do wish they'd rewrite this damn contacts system else next time I'm likely to look at a different type of phone.

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