CONTACT GROUPS BOX is EMPTY in Sync Window for iPhone

Hi,
I go to the Info tab for my iPhone in iTunes to select what I want to sync.
In the Sync Contacts section I have two choices: All Contacts or Selected Groups. But Selected Groups is greyed-out and the box is empty.
I have 6 Contact folders in Outlook but none of them appear in the box so I can't select one.
How do I get them to appear in the box so I can select just one of them?
Thanks!!
-Lisa

Hmmm. If you upgraded in the course of an itunes reinstall, that can sometimes set off a security software interaction. The security software has to update its rules for the new version of iTunes and so forth, and so there's an opportunity for something to start going wrong along those lines after an update.
I'd quickly check through your Norton firewall rules. Quit iTunes before doing the checking.
Is there a rule for iTunes in your Norton at the moment? If not, I'd create one, allowing full access to the internet.
If there is a rule, but it isn't allowing full access, I'd change it so that it does have full access.
If there is a rule allowing full access, I'd delete the rule and add a new one (allowing full access).
After creating and/or amending the rules, try rebooting the PC and then launching iTunes. Are you still getting the same error messages and problems?

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