Contact info for complaints?

I would like to make a complaint about a recent problem I've had to someone at Comcast other than a low-level support rep from India.  The website gives me no contact information aside from the 1-800 support number, the online chat, and the forums.  I tried the online chat, and all they will give me is the 1-800 number.   Is there any e-mail address I can write to with my grievance that would lead to an actual American Comcast employee above the general support pool?

camaher wrote: ... Is there any e-mail address I can write to with my grievance ...When you can't resolve a problem using the regular customer service channels, send an email to "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post
A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (https://twitter.com/ComcastCares/), on Facebook (https://www.facebook.com/Xfinity), and in the DSL Reports Comcast Direct forum (https://secure.dslreports.com/forum/ComcastDirect).

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