Contact issue w/ phone numbers

I have a user that is syncing her iPhone with her Enterprise Exchange account (Exchange Server 2010). For some reason some of her contacts are missing phone numbers. They show up in her Outlook 2010 just fine but not on her phone. She can manually input the numbers on the phone but this becomes a pain when she sync's several thousand contacts.
Any ideas/help as to why this is happening would be great. Thanks.

Hi,
yes, I have a contact with several phone numbers (home, office, mobile...) .
When I want to call him,
I select the entry from the contacts list and
press e.g. the green dialing button.
Now I would expect that the 3 numbers of the contact will be displayed and I have to select one of them.
But the phone starts dialing with the first number from the contact.
I found a way to select the right number:
Select the entry
press "options"
press "show details"
select the right number
press the green button
But if this is the way to handle it, it is not very user friendly.
Thanks for a reply.
Roland

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