Contact iTunes Store Support error when creating new apple ID
This is for a business. We currently have a combination of over 150 ipads and iphones and will be adding another 20+ per month.
I am currently setting a quantity of ipads up for employees and preconfiguring them with their own itunes account. In this batch, I was able to set up the first 7 with no problems. On number 8 I keep hitting a roadblock with the message "Contact iTunes Store Support to complete this transaction". when I try to Create the Apple ID. I have had this problem before when I hit a limit (although I don't know what that number of ID's was).
These accounts do not have a credit card associated with them. To create them I am going through the route of being in iTunes with no user logged in. I go to the App Store and search for iBooks. Then try to purchase it which pops up the login/create account screen. I go through the screens adding the email address, password, security questions on the first data page. Then add none for payment options and add the address. When I click Create Apple ID I get that error message in the upper right corner.
On all of these accounts I am creating them with the same security questions, address and phone number. These devices are all based out of the same office so the address and phone numbers will be the same. I keep the security questions the same as it would be a nightmare tracking all of the different variations for hundreds of accounts. The only thing different between them is the username/email and the password.
It would be really nice if Apple gave a way to create apple ID's for business purposes in bulk instead of creating them one at a time. I will be setting up 20 new ipads per month for at least the next year.
Looks like I may have found a work around solution to this problem. It appears that there is a flag or something on the computer that is not allowing me to create more ID's on that computer. As of this morning I was still unable to create any more ID's from that system.
I tried creating the same ID on another computer and was able to with no problems.
This does lead to a problem as I am setting up 20+ new ID's a month and typically work from one computer to do so.
I really wish that Apple provided a way for companies to create new Apple ID's in groups using a batch process instead of creating them one at a time. Or at least allowed you to create a new Apple ID with no credit card associated during the configuration process of the ipads.
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Hey everyone
With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
This is what I have already tried to make it work:
Reset my iphone via iTunes (set it up as new iPhone)
Changed itunes store payment option from Click&Buy to credit card
restarted iPhone several times
scratched my head
checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
chewed my lip
finally sent a message to the itunes store support.. waiting for their answer
no changes so far. I still get the same error message.
Any ideas?
hugs
malziYou will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
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