Contact list is altered and partially deleted

I have recently run into a situation with my daughters phone.  Her contacts, all in English, had been translated to Chinese, most of her actual contacts are gone, while many new ones added.  The new ones are either in an international format or they are incomplete.   Verizon says they can't offer assistance with this.  Apple said it was user error...that was difficult to swallow.  Since then we have ensure that nothing giving potential access is active.  Blue tooth turned off, wifi with secure trusted sites only, etc..went great for a few days and then it did it all over again.  Bluetooth isn't even on, and that is what the apple tech said was the doorway for someone to hack her phone.   Any ideas on hw to fix this issue?  Thanks

Now the entire tool bar is gone, the more I try the more I lose things. Thanks for trying. I cant even get it back the way it was. I am shutting down for the night now, and hope it corrects itself overnight. thanks but F9 didn't do a thing.. I had XP or years and at my age trying to learn a new one is NOT easy.. tks...

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