Contact Merge/Sync Issue in Droid X

I think potential users of the Droid X who intend to sync with Microsoft Exchange should realize that the contact manager on the phone causes some real issues with how contacts are displayed. I have 2,300 contacts in Outlook, and when I got the Droid X this week and set it up to synch with our corporate exchange server, I ended up with only 1,700 contacts on my device. After spending hours troubleshooting it (thinking it was a sync issue), it was escalated to Motorola Level 3 support, They quickly indicated it is a design issue where the contact data manager on the device tries to link/combine together contacts from your various sources (Gmail, Verizon, Yahoo, corporate, etc.) into a condensed set of contacts. Unfortunately, it apparently does this by looking for common pieces of information (phone numbers, addresses, etc.), such that if you have multiple contacts at the same company or if you have similar contacts (say for both a business and someone working for that business), they get combined together in inappropriate ways. You can apparently go into each contact on the device and break the link, but that is impractical as a workaround.
It seems to me that however a user sets up contacts in Outlook (or elsewhere), that layout should be respected by the device and not changed.
The Motorola service rep indicated that he had previously relayed a request to their engineers that users be able to select whether or not they want contacts automatically linked, but this has not been implemented.
The Droid X also doesn't let you sort contacts other than by first name/last name, another bad feature that seems silly. The Motorola rep also indicated that this design request had not been implemented.
I've been a Blackberry user for years, and while I love the large screen on the Droid X and the other applications, these contact issues are significant and don't make it workable for me in a corporate environment, so I've returned it to Verizon. (This also happened to be device #2 in a week; Verizon took back device #1 went back because it could receive but would not transmit emails). I am told by my company's IT group that the iPhone does not handle contacts in this same way.
On a happier note, both the VZW and Motorola customer support centers provided timely and helpful support.

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I have the same issue.
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My iphone has 70+ more contacts and syncing does not over-ride the contents of my address book.
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I'll try to keep this post brief but hopefully it will help provide some possible answers for frustrated users experiencing the random complete wipe out of all contacts and calendar data when syncing with mobile me using either push or fetch. After several weeks of experiencing these random sync issues and spending several hours over several days between tech support calls with iPhone then Mobile Me support and then finally a genius bar appointment where the genius said he didn't have a clue and simply offered to replace my phone.
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Here's what I did.
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Are your Address Book contacts and iCal calendars/calendar events on your Mac synced with your MobileMe online address book and calendar?
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Outlook Shared Contacts Sync Issue

**Before i start, i posted this in the Outlook section and was told to post it the Outlook for Exchange section.. So i posted this in the Outlook for Exchange section and the Moderator tells me to post it in the
Outlook section.. So i'm being thrown in a loop back and forth between two forums. Please help me either post it in the correct section or help me with my issue. Links to my posts are at the bottom of this re-post.**
I have a user who adds emails to the "Notes" section of a shared contact. It has worked in the past. She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact,
then reopens the contact and the information/email that was added is no longer there.
Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"
On the bottom of the contact's window it says "Last modified by [email protected] on 11/19/2014" So it doesn't seem to have updated for about 5 months.
The user is on Outlook 2010 - Cached Mode - Windows 7
We use Exchange 2013
We have checked her sync issues folder and see two messages pertaining to this shared contact.
First message:
14:16:33 Message class: {SU:IPM.Contact}
14:16:33 Contact Conflict Resolution
14:16:33 Local subject: {SU:Ingrid CFA}
14:16:33 Remote subject: {SU:Ingrid CFA}
14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}
14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}
14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41
14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4
14:16:33 Checking local modifications
14:16:33 Compare property: 0x0037001F
14:16:33 Table critical stop property: 0x0E13000D
14:16:33 Local modification: {18:16:16.0620 21/04/2015
[DD/MM/YYYY]}
14:16:33 Remote modification: {14:51:54.0059 19/11/2014
[DD/MM/YYYY]}
14:16:43 HRESULT: 0x8004010F
14:16:43 HrCreateConflictItem failure
14:16:43 HRESULT: 0x8004010F
14:16:43 HrConfMsgKeepWinner failure
Second message:
14:16:33 Synchronizer Version 14.0.7147
14:16:33 Synchronizing Mailbox 'Lisa Love'
14:16:33 Synchronizing local changes in folder 'Brent Brader
- Hedge Fund Investors'
14:16:33 Uploading to server '[email protected]'
14:16:43 Error synchronizing message 'Ingrid CFA'
14:16:43
[0-0]
14:16:43 Moved a message that failed synchronization to 'Local
Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.
14:16:46 Done
I've checked other posts online and couldn't quite figure out a solution to this issue. Any help or direction would be appreciated.
Thanks in advance,
John
My first post:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-shared-contacts-sync-issue/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9?rtAction=1430142184379
My second post:
https://social.technet.microsoft.com/Forums/office/en-US/b4ca088a-c820-4912-a25f-661aac56443f/outlook-shared-contacts-sync-issue?forum=exchangesvrclients

Hi Allen,
Neither are correct. They open a contact in their address book and drag the email into the "Notes" section of the contact. So they do not drag the email into the Notes section of Outlook nor the Contacts section to create a new contact.
There are no errors. I have a screenshot with an example contact card but i can't add it because it says i need to verify my account.. I'm not sure how to do that. I already clicked on the verification email. For example. An email
to me from Bill titled "company announcement" is dragged into the notes section of in Bill's contact card. This is so that i can go to my contacts, click on bill's card, and see emails from him that are important saved inside his contact card.
After dragging the email into this location, I hit save and close the contact card. Usually the email stays there in the notes section but lately when I reopen the contact card, the email that I dropped into the Notes section has disappeared. Other
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Just tried doing a Send/Receive All and same issue. User is in cached mode because they have a large mailbox. Can try online mode. Do you know if the Notes section in the contact list has
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Sync issue with Outlook: Notes and Contacts ok - Calendar stopped syncing

Greetings,
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I tried now several things to resync my data cause it realy s*cks without. I tried to install itunes 9.0.2.25, 9.0.1 and 9.0.0 but nothing helped so far. I also tried to set Outlook 2003 as standard program for mailing (one forum wrote that helps, too) and I tried to find out if something blocks the communication betwen Outlook 2003 and itunes. But nothing could help so far, still no sync.
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Message was edited by: madmaxzwo

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Hi.
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Hi everyone,
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I will forward this to concerned developer. Hopefully it will be fixed soon.
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Welcome to Apple Discussions.
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http://developer.apple.com/macosx/syncservices.html

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