Contact name and picture not showing up.

When i am receiving a call, the contact's name nor picture shows up. Their ringtone also does not play. Can anyone help me out on how to solve this problem? PLEASE!!!

Sounds like you have multiple entries ! ie more then one contact with the same number (so the phone doesn't know who's calling) You may have John, John Smith, John Mobile etc all with 123456 as number, all the same person,but phone won't realise so just shows number. Also in Contacts -options-settings, make sure you only have one source in use , best to use phone memory.
As for ringtone check your profile settings (if you mean a specific ringtone for a specific contact, removing the multiple entries will resolve it !)
Good Luck
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