Contact names not appearing in m/book mess. app

I have a mid 2013 macbook air, purchased in spring 2014, ever since it was new it would not always display a contact name in the message app, sometimes it would just display a phone no as the only form of identification for a particular message thread. some message streams would have proper ID, IE a name, others would just have the contacts phone number, it was a bit hit or miss.. this has recently gotten much worse, now 95 percent of my message streams have no contact name, only a number showing.. an Apple tech told me its because phone/macbook integration is only a few months old, and this is basically the state of affairs at the min, it may improve over time. he also told me that my macbook can glean a certain amount of contact info from my phone, if it is on the same wi fi etc.
The reason i am enquiring here, as to the veracity of the above answer i got from Apple, is not so much lack of faith, usually their tech guys are very good in my experience, BUT, i have seen other people with this same problem asking for help on various forums, and people have posted replies on HOW TO FIX THIS ISSUE, which made me wonder if it is indeed a fixable issue.. interestingly, none of the fixes mentioned has worked for me so far, so as a last resort, can any of you tech genius's suggest a fix???
PS, many thanks in advance to any kind soul, prepared to take the time to help a doofus like me..

After speaking to more than one Apple Genius who struggled to fix the above, i visited my local store and spoke to a dude who i believe was more of a sales asst/supervisor than a 'Genius', he quickly found that my hotmail and icloud contacts did not match, and this was causing the issue, he advised me to ensure all of my contacts from both of the aforementioned, were entered into my macbook contact app and thus icloud, then to switch off hotmail contacts in my settings.

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