Contact names not showing with incoming calls!!!

Hi all,
I just got my E71-1 yesterday and upgraded from a very effiecient E61i....everything was going smooth until all of a sudden, contact names stopped appearing with incoming calls and SMS's.
I went through the forums searching for a solutions and apparently alot of people experienced the same thing.....except in my case, I do not have any duplicate names or numbers!!!!
Any ideas what could solve this???

There is a fix for it but you won't like it. I have tried it a few times and it always works but it involves a lot of work. This is what you do.
1. Make a backup of nothing else but your contacts only.
2. Delete all your contacts from both phone and sim card.
3. Start by entering the troublesome contacts from scratch making sure not to duplicate any numbers.
4. Now get those people to ring you to make sure that your CLI is working fine.
5. If it works then start entering the rest of the numbers, once again making sure there is no duplication whatsoever.
6. If it doesn't work, just restore the backup you made of your contacts.
I am fairly sure it will work, but just in case it doesn't you can always restore your backup and you are back to square one.

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Hi mhusni,
Welcome to the BlackBerry Support Community.
When using the country code included in the phone number field of contacts, you may not be able to see contact names on incoming calls even though the country code is correct.
This KB article may provide more information. "Caller ID does not show associated contact when country code is included in phone number" http://blackberry.com/btsc/KB33685
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-FS
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Hi there.
Been loving my time with the Z10, but there is something that makes me crazy.
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I'm afraid not!
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Try to restore your iphone via iTunes or update to ios6.1.2.
If itunes gives an error with restoring (DFU/Recovery or just normal)
try this:
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Hi @svansoros
I've unable to reproduce this issue after testing so I was wondering if you don't mind doing a few tests for me followed by capturing logs so our teams can investigate? To do this you'll need access to two phone lines.
LineA = Your Passport
LineB = Another phone line
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After completing these steps, capture logs using the steps below and send them via email to the email address I'll send you via private message. Thanks for your patience and understanding!
How to capture logs
Open the Help application.
Swipe down from the top of the screen and tap Create Report.
Tap the Snapshot tab
Tap the Save Log Snapshot button.
Once the capture is complete, the device prompts to Upload Logs. Click No when this prompts appears .
The notification message closes and the log collection screen is displayed.
The Log Snapshots are automatically saved and can be found on the device memory in the Logs folder under Device\Documents\
Send the logs as a attachment to the email address I'll provide via private message.
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1.) Look at your contacts information on the iPhone. If your phone numbers are not formatted with the parentheses and dashes, and are just a string of numbers like this: 1234567890, it likely means something went afoul in the initial sync. This is a good indicator that the following will work.
2. BACKUP YOUR IPHONE ON ITUNES before you go any farther. You may eject the iPhone at this point or leave it connected. I left mine connected to my desktop.
3. Then go to Settings > General > Reset > Erase All Content and Settings. You will receive a prompt or two to make certain this is what you want. Proceed.
4. Let the Reset process conclude. It may take a couple minutes or so.
5. You will have to go through the re-activation process afterwards. Slug through it.
6. When all that is finished, reconnect your iPhone (if you disconnected it after backup).
7. When asked, select "Restore iPhone from a Backup". Let the process finish.
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9. Try calling your iPhone from a phone that is in your contacts list and see what happens.
10. If this doesn't work, you will likely have to call Verizon or Apple. The Verizon tech support agent said that the issue has been sent to Apple for resolution. It may be something amiss in the initial install of iOS to the Verizon phones. Who knows, but this is defnitely a software issue of some type.

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Contact names not showing with incoming calls!!!

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