Contact Person - Department
Hi ,
I have a unique problem in front of me.
I am displaying the department of the contact person on the invoice.
I am retriving this from table ADCP or maximum KNVK if it is not found in ADCP.
The problem is , functional consultant has entered the value in VAP3 ( Contact person ) for department as "BAse Business and managing ".
Now in KNVK it is just "Base Busi" and in ADCP it is blank .So i dont know how to retrieve this value.
I have the partner No & Customer no. with me.
Is there any Function Module which will help me retrieve.
Kindly guide,
Dukhai Atma
Dear Atma,
This may be due to field length and No. of Characters so plaese take help of abaper to fix the issue.
Other wise you can define the deportment code in the IMG path is SPRO>IMG>Sales and Distribution>Master data>Business partners->Contact person-->Define standard deportments here you can give some code for your depeortment then you maintain name as discription same you can enter in the customer master general data -->contact person tab that discription you can capture in to your report.
I hope this will help you,
Regards,
Murali.
Edited by: Murali Mohan.Tallapaneni on Dec 2, 2008 11:03 AM
Similar Messages
-
Hi everyone.
How is it possible to upload contact persons of Vendor?
Information of Vendor uploads into xml file by IDOC CREMAS, but this IDOC can't upload contact person.
And that is the problem.
Is anybody can help me to upload information of vendor with contact persons?
Thanks.
Edited by: Victor Stupin on Jun 19, 2008 12:25 PMSegment E1WYT3M in CREMAS05 doesn't contain the necessary information for me.
There is only address of a Vendor.
For example when I use IDOC DEBMAS04 for uploading Customers, xml file contains a contact person.
Segment
E1KNVKM : Master customer master contact person (KNVK)
contains the necessary fields, such as
NAMEV : First name
NAME1 : Name 1
ABTNR : Contact person department
TELF1 : First telephone number
PAFKT : Contact person function
Is there any way to upload such fields for Vendor? -
Contact person function and department configuration
Hi guru:
Can anyone tell me how to config the contact person function and department in customer master data? And how to setup the contact person function as mandatory field for customer master data?hi
follow the menu path
IMG>FINANCIAL ACCOUNTING>ACCOUNT RECEIVABLES AND ACCOUNT PAYABLE>CUSTOMER ACCOUNT>MASTER DATA> PREPARATION FOR CREATING CUST MASTER DATA>DEFINE ACCOUNT GROUP
choose your account groupdouble click the general datachoose contact person make the field as manditory
i think this will help you
regards
senya -
Number Range for Contact persons in SAP CRM
Hi Experts,
Can anyone brief me about the contact persons concept in CRM and ERP?
How and where the the no. ranges are maintained , config settings, link between ERP and CRM?
Standard Account group for contact persons in ERP and CRM?
I would appreciate and points would be awarded .
Best Regards
SuchhiContact persons can be maintained on both sides. In our case, we mantain contact persons mainly for needs of sales department, so we set master on CRM.
How and where the the no. ranges are maintained , config settings, link between ERP and CRM?
To define number ranges on crm side go to IMG>Cross-Application Components>SAP Business Partner>Business Partner> Basic Settings>Number Ranges and Groupings>Define Number Ranges
For number range created you have to create grouping. This grouping has to be assigned manually or automatically when creating a business partner. The business partner gets a number from the number range that is assigned to the grouping.
This can be defined under IMG>Cross-Application Components>SAP Business Partner >Business Partner>Basic Settings> Number Ranges and Groupings>Define Grouping and Assign Number Ranges
For number range created inCRM system you have to define a corresponding number range in the ERP. This is necessary to ensure that business partners created in CRM system get the same ID when they are replicated to ERP.
Go to IMG>Logistics>General >Business Partner>Customers>Control>Define and Assign Customer Number Ranges
Next define account groups under IMG>Logistics>General>Business Partner>Customers>Control>Define Account Groups and Field Selection for Customer
For each of CRM business partner classifications you have to define a mapping to an ERP account group. Run transaction code PIDE and do the mapping.
And of course your middleware settings must also be in order.
Standard Account group for contact persons in ERP and CRM?
There are no predelivered account groups for contact persons.
Regards. -
Account Merge - Moving Contact Persons
Dear all,
when merging two accounts we face the following issues:
- The copied contact persons from the source account do not get the work address from the master account
- The contact persons are only copied.
Is there a way to "move" the contact persons from the source account to the master accout and assigning them the new work address?
System: SAP CRM 7.0/SP5
Thanks and regards,
JodiHi All,
I am also having an issue when moving contact persons on Account Merge.
The contact person's telephone number and email address does not get copied across to the master account from the source account. however other fields such as function and department for the contact do get copied across.
I am using CRM 2007 sp4.
Any ideas?
Thanks,
Jonathan -
Sending mail from Contact person email id
Hi Guruu2019s
In Customer master, Under General Data tab, there is a Contact person which is having Email id.
The requirement is that to send PDF attached invoice automatically to the contact person (customer)from (Table : KNVK).
If the value for the email is available for that contact person, then only the invoice mail(attached PDF invoice) has to trigger to the customer. If not, mail must not trigger to the customer.
(Already code has been written for triggering of the mail to the customers and it is working fine).
Which fields I have to take into consideration for creating an access sequence. So that I can create a condition record in VV31.
Ex : Customer,Department, Contact person Function, Partner Function, Medium, Language.
Please correct meHi,
VV31 has nothing to with the contact person. The logic is that whenever an output is triggered, it looks into the contact person details and if email is maintained, email will be sent to him
In VV31, you only have to maintain the communication strategy for emails. Your communication strategy should include internet/email as one of the communications. If this is done ,and if contact person has email id, it should work without any problem, of course, if the code is enabled for emailing. -
Badi for contact person creation of isa user admin
Hi fnds,
I am creating a new custom field on isa user admin app of b2b. Now when i create a contact, the FM CRM_ISA_UA_IUSER_CREATE is been called. I am planning to pass this custom value to extension table of this FM.
Now can u tell me a badi which triggers, so that i can use the extension table values and save it to the contact person details in the database?
I am looking for a badi to save this custom value to contact person BP .
thanks in advance,
NirajaHI Niraja,
Thanks for the useful information that itself has partially solved my querry, along with this I am in need of one more clarification from you and that is while creating user from ISA user management how can i modify it to add a standard user alias field, like u said I have created one custom field in ISA user mangement, can u please share it so that I can enhace the ISA user mangement to have one standard field(user alias).
Thanks and Regards,
Mayank
Edited by: mayank Choudhary on Jul 10, 2009 2:09 PM -
Notifications not going to the contact person
Hello Friends,
Scenario - When i create an RFI Customer activity in a CSR and set its status to 'Requested Customer'', a notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization). If the customer does not reply for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), then reminder notifications (more information required - reminder) get triggered which go to the contact person and the team leads of CRO.
Problem - In the first case,the notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization) where as in the second case, the reminder notifications do not go to the contact person, but they go to the team leads of CRO.
Analysis - There are 2 workflows that get triggered when the RFI Customer activity in a CSR and set its status to 'Requested Customer''. The first one sends the notification (more information is required) to the contact person and team leads of CRO immediately. The other workflow checks whether the customer has replied for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), and then sends the notification to the contact person and team leads of the CRO. I have checked the bindings, tasks, receiver rules and the methods in both these workflows. They are exactly similar. The only difference in these workflows is the wait step added in the second workflow.
Do you have any clue as to what is the reason behind the second workflow not sending the notifications to the contact person ?
Appreciate your help and timely response.
Thanks
PrashantHello Rick,
Thank you for your response. Here are the answers to your queries -
Question -->Is a mail being sent to the same email address in both workflows with SendMail, and only working in one of them?
Answer --> Yes
Question -->There must be some other difference other than the wait step.
Answer --> The difference between the 2 workflows is mentioned step by step as below -
Workflow for which the notifications are sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If Yes --> Send step (to send the email notifications to the contact person and team lead of CRO)
If No --> Send step (to send the email notifications to the contact person and team lead of CRO)
Workflow for which the notifications are not sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If High - Wait Step (waits for 3 days before sending the notifications to the contact person and team lead of CRO)
If Other - Wait Step (waits for 7 days before sending the notifications to the contact person and team lead of CRO)
Step 3 --> Condition step to check the CSR Status (to check whether the customer has replied or not)
If Yes(customer replied) --> End workflow
If No (customer has not replied)--> Send step (to send the email notifications to the contact person and team lead of CRO)
Question -->How have you implemented the wait step? Does it fetch the address before or after the wait?
Answer --> The email address is fetched at the very first step.
Question -->What happens if you make a test workflow with just the Sendmail step and send to the same address?
Answer --> The notification goes to the same email address.
Kindly let me know if the information that i have provided is comprehensive enough. Your help will be deeply appreciated.
Thanks
Prashant -
Importing Contact Persons through DTW
Hi,
I´am trying to import Contact Persons through DTW. These "Contact Persons" belong to Business Partners that already have "Contact Persons". I want to add new contact persons to these Business Partners. The problem that instead of adding those Contact Persons, the DTW is updating the Contact Persons that already exists.
I have two files, Business Partners and Contact Employees. In this first one I´m using two fields (Recordkey and Cardcode). In the second one, Contact Employees, i´m leaving blank the field "linenum". I´m also setting in the third step of the DTW process, the option of "Add all items into Schema if can´t find corresponding item when updating". In the 5 step I choose Update objects"
Thanks in advancedAridane,
Apologies ... I misunderstood what you were asking. If you look at the sample temple for Contacts that are related to Business Partners at ...
..\Program Files\SAP\Data Transfer Workbench\Templates\Data preparation examples\20. TestCase2_Test Data for Update function\oBusinessPartners\ContactEmployees.csv
Here you can see that you have to relate the RecordKey of the ContactEmployee to the RecordKey for the Business Partner. If there are multiple contacts for the same Business Partner, the RecordKey is repeated as in the example and you increment the LineNum for each different Contact.
HTH,
Eddy -
Relationship Between ECC Customers (Contact Persons) and CRM BP
Hello,
I am new to middleware and need some help with the relationship between ECC customers/contact persons and CRM business partners.
We are transferring via bdoc this information from ECC to CRM.
Which bdoc types are used when transferring customers/contact persons? I believe it is BUPA_MAIN but am not too sure. How is the relationship between customer its contact person transferred? Is this done through BUPA_REL? I looked at the segment fields in SBDM but am not too sure how to understand the relationship...
Thanks for the help!
Regards,
TiffanieThanks! With the initial load, how do I check what fields are being passed in the bdocs?
I tried to look for customer_main, customer_rel in SBDM and couldn't find it. Instead I used BUPA_MAIN and found some segments but couldn't find all the data that was being transferred (e.g. customer name, address, etc...) Where do I find all the fields contained in the bdoc?
I see them in SMW01 when I view the bdoc contents but can not find the actual structure (data fields) that are being brought in from ECC.
Thanks!
Tiffanie -
Email Campaign Execution: Contact person Relationship
Hi All,
I created a target group which contains a list of Contact Persons. I am testing executing an email campaign against this target group.
This contact person also exists as a relationship to a prospect.
The email address maintained on the contact person master data may be different from the email address maintained on the relationship. Our end goal here is to execute the email campaing against the addresses maintained on the relationsip and not on the master data. When I execute the campaing, it sends the email out to the address maintained on the contact person master data. Do you know what I can do for it to pick up the email address maintained on the relationship? Is it standard CRM functionality for it to pick up the email address from the master data rather than the relationship?
Any comments/help on this would be greatly appreaciated.
Thanks!
Kiran.Hi!
I know that has been a while since you two resolved these question, but can someone give me a hint with this?
I'm facing a similiar question... I need to send campaign mails to contact persons (to the relationships contact mails). But i can not see any B2B flag... Can someone please tell me where can i check this field? (I'm working with CRM 7.0 (and Webclient UI))
Thanks in advance
Inês
Edited by: Inês Mendes on Sep 9, 2011 5:28 PM -
Campaign execution not send emails for contact persons
Hi All!
I'm facing a problem with Campaigns (communication medium - E-mail): Those are the steps i'm following:
1.Start the campaign, and on the "campaign: Schedule job" screen, i choose "immediately". If i look at the campaign details after scheduled the job, the status is now "job started".
2. To check wich mails were sent, I also had a look at the business partner account that belongs to the target group used. On the "Interaction History" block, there is a line: "Outgoing Email" - on the details of this outgoing email I can see the "To" (Receivers). And here, I have emails from the business Partner contact persons and from the business partner itself (the email that is on the header level of the business partner account, on the "main address and communication data" area). So far so good. That's exactly what i need but,
3. If i go to the tcode, i only have a send request for the business partner itself and none for his contact persons (although those emails are on the "To" line for the interaction history).
I'm working on the Webclient UI, of the CRM 7.0
Does someone knows why the emails are not being sent also for the contact persons?
Thanks in advance.
InêI have achieved this by implementing the BADI : CRM_MKT_ADR_SEARCH
In this BADI's method : CHANGE_SEARCH_RESULTS you can modify the data which is being sent back to system for campaign execution.
NOTE: I am using Address Independent Communication Data of Business Partner
Below is my sample code for contact person email :
data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
types: begin of ty_cp,
partner type but000-partner,
address type but000-addrcomm,
end of ty_cp,
begin of ty_bpcp,
partner1 type but051-partner1,
partner2 type but051-partner2,
end of ty_bpcp.
data: it_cp type table of ty_cp,
wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
wa_bp type ty_cp.
read table ct_bp_cp_channel into wa_bp_cp_channel with key com_channel = '03'.
if sy-subrc = 0.
select partner addrcomm
from but000
into table it_cp
for all entries in ct_bp_cp_channel
where
partner = ct_bp_cp_channel-cp_number.
select partner1 partner2
from but051
into table it_bpcp
for all entries in ct_bp_cp_channel
where
partner1 = ct_bp_cp_channel-bp_number.
if it_bpcp[] is not initial.
select partner addrcomm
from but000
into table it_bp
for all entries in it_bpcp
where
partner = it_bpcp-partner2.
endif.
sort it_cp by partner.
sort it_bp by partner.
sort it_bpcp by partner1.
loop at ct_bp_cp_channel assigning <fs_bp_cp_channel> where com_channel = '03'.
read table it_cp into wa_cp with key partner = <fs_bp_cp_channel>-cp_number binary search.
if sy-subrc = 0.
<fs_bp_cp_channel>-addrnumber = wa_cp-address.
clear <fs_bp_cp_channel>-bp_number.
clear <fs_bp_cp_channel>-bp_guid.
else.
read table it_bpcp into wa_bpcp with key partner1 = <fs_bp_cp_channel>-bp_number binary search.
if sy-subrc = 0.
read table it_bp into wa_bp with key partner = wa_bpcp-partner2 binary search.
if sy-subrc = 0.
<fs_bp_cp_channel>-addrnumber = wa_bp-address.
clear <fs_bp_cp_channel>-bp_number.
clear <fs_bp_cp_channel>-bp_guid.
endif.
endif.
endif.
endloop.
endif. -
How can I maintain more than one contact person for a supplier
Hi
As per our business requirement , How can I maintain more than one contact person for a single supplier in SRM?
How these contact persons are supposed to log in to a portal with different user id and passwords and access the bids for same supplier.
we are in SRM 7, and currently we are creating contact person throug customised BDC.
please advice.
Thanks & Regards
NITIN
Edited by: nitinkk on Sep 9, 2011 10:22 AMDear Yaniv,
Thanks for your information,
I am able to create users But my problem is How these contact persons are supposed to log in to a portal with different user id and passwords and access the bids for same supplier ? Is there any kind of maping is available for the user/ contact person to the supplier no.??
Thanks & Regard
NITIN -
FM to read Sales Rep and contact person name
Is there a function module that gets the corresponding name for the following:
1. Sales Rep, obtained from VBPA-PERNR with PARVW = 'PE'.
2. Sales Contact person, obtained from VBPA-PARNR with PARVW = 'CP'.
If no function module exists, at least where to get the required text?
Thanks in advance.Hi
Get the Name of the Contact person and the sales rep from the KNA1 or ADRC tables
first get the Partner Number from the VBPA table with the respective Partner function and fetch name from KNA1
or try/use the fun modules
<b>EBPP_GET_PARTNER_TEXT
ISU_GET_PARTNER_ADDRESS</b>
Reward points for useful Answers
Regards
Anji
Message was edited by:
Anji Reddy Vangala -
Error while creating the Contact Person in the BP Master Data
Dear Experts,
I encountered the following error while updating the contact person name either while creating new or editing existing customer.
Error - [Contact Persons - Contact Persons name][Line 1],'This entry already exists in the following tables 'Contact Persons' (OCPR) (ODBC - 2035)' [Message 131-183].Dear Experts,
I am not doing a DTW for the same, i am updating the BP Master manually. It has been a recent occurence since 3 days when the customer is trying to update the contact person the following error throws. I tried updating for the existing customers with no contact person, there in also it throwed the same error.
To bring to your notice i had a test database for the same customer where in i encounter no issues with regard to the contact person update.
Saravanan
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