Contact Person Replication (Different IDs CRM vs ERP)

Hi Gurus
We have made the connection between ERP and CRM 7.0, we also have already replicated all the master data (products, clients, relations, etc)
The problem is that the contact persons of the clients have differents IDs in CRM comparing to ERP, this is causing us so many problems. We made no setting in PIDE tx at ERP.
How can we solve this problem? How can we fix it?
We need to have the same IDs for contact persons in CRM and in ERP.
Thank you very much!

Hi,
My guess is that you will delete those contact persons before you re-run the download. Below points will help you to come to a conclusion.
1) Are you talking abt this scenario in a live production system?
2) are these contacts used in any of the transactional data? If yes, deleting will not be a straight forward thing. I recommend you to contact OSS to check if they have any reports or OSS notes to address this problem
3) if the answer to point 2 is NO, then delete all contacts and re-run inital load of contact persons after making the recommendations made in the earlier note i have pointed.
Hope this helps.
Regds,
Raghu

Similar Messages

Contact Person Replication (R3 to CRM)

Hi Gurus!
I'm new at CRM and I'm facing a problem with Contact Person Replication (R3 to CRM).
If I take a look at a Customer Master Data (on ECC), General Data, Contact Person Tab, I can see two lines with two different contact persons.
Then, I go to the CRM, Tcode R3AC1 and update the filters for the Customer_main object (and automatically, the Customer_rel object stays with the same filters), just for that particular customer.
When i run the tcode R3AS for the Customer_Main Object, I get a green light (at the R3AM1) and if I go to the WebClient UI, That particular account is really there, but with no contact persons on...
I tried run the R3AS for the customer_rel, and again I had a green light on the R3AM1 but when i take a look at that particular account, once again, no contact person assigned.
I thought "Maybe, the contact persons got replicated, but they are not correctly assigned to the accounts..." (and then i tryed to assigned contact persons to this particular account but when I search for a contact person at the Webclient UI...Surprise:No Contact Person Existed....
Can anyone please give me a hint on this? Am I doing something wrong? How can i replicat my contact persons from R3 to CRM?

Hi Ines
Take a look at Best Practice Guide C03.
I believe all of the required steps are in there.
Regards
Arden

Restrict Contact Person replication from CRM to ECC based on Partner Funct

Hi Experts
We are replicating Contacts from CRM to ECC, by assigning them to Accounts. We have a scenario to restrict Contact Person replication to ECC only for specific Partner functions (we have 5 such partner functions), for remaining partner functions the contact Persons should not be replicated to ECC.
By Partner function I mean, while making this assignment of Contact to an Account in u201Ccontact Person Relationships datau201D under u201CPartner Function Assignment blocku201D (in web UI) we are adding a Partner function E.g. Author, (same can be seen in GUI, under Usage tab of CP Relationship data).
However we were able to replicate contacts assigned to accounts to ECC in our 5 partner functions, but even the unwanted contacts assigned to other partner functions in CRM are also getting replicated
How can I restrict CP replication from CRM to ECC based on Partner Functions assigned to the Contact Person
Your help is highly appriciated.
Points guaranteed.
Regards

Issue resolved using CRMC_BUT_CALL_FU.
Posing the table name, just in case it might help others.
Thanks

Stopping Contact person replication to R/3

Hi,
In CRM order, we have a contact person, but the corresponding contact person mapping in R/3 (CRMPARNR) got deleted for a particular sales area.
So we are getting an error message Partner with Partner role AP cannot be converted.
Now, how can we stop the replication of contact person to R/3 for this sales area only?
I have checked the function module in CRMC_BUT_CALL_FU. But this is not getting triggered when i try to edit the order and save and click distribute it to R/3.
Thanks & Regards
Sunil

Hi Sunil,
I hope - You checked below sap note - if not, worth to checking
1996250 - Partner with the partner role AP cannot be converted (EC(010)
1886161 - CRM new contact takes long to replicate to ERP
2006644 - Short dump with the replication of business partners and the table CRMPARNR
Let me know if anything.
Regards,
Arjun

Contact Person Replication Problem - Updating could not be completed

Dear Experts,
I'm facing the problem when replicating contact person from CRM to R/3. It only happen when changing the bp/contact person that paired (with contact person relation type) to more than 5 customer/bp and it always error when replicating to R/3.
If I trace the probelm in SMW01, the error message appreared is : Updating could not be completed. I'am affraid the workload in R/3 system is to high or the time that given for processing the BDOCS is too short.
Is there any configuration to set the time for processing the BDOCS from CRM?
Or is there any solution to solve this issue?
Please helps
Many thanks in advance.
Regards
eddhie k

Hi,
I am facing same problem, have u got the solution for this problem?
Thanks,
Harshal

How to restrict contact person from ECC to CRM

Dear All,
We need customers to flow from ECC to CRM, but not Contact persons.
Seems that the 2 adapters CUSTOMER_MAIN & CUSTOMER_REL have to have the same filter settings.
How do we achieve this?
Please help!!
Best regards,
Rohit L.

Hi Rohit,
In CRM table CRMC_BUT_CALL_FU you can add any function module you need to filter data as per your requirement... Have a look to this OSS note that will show you the trick:
Note 638628 - No contact person upload into R/3: Example for exit users
Regards,
Nicolas
PS: this OSS note is even better:
Note 774662 - Enhancement of the business partner data exchanges
Edited by: Nicolas BUSSON on Jun 4, 2009 10:13 AM

Contact Person Replication

Hi,
We have a requirement wherein we want to create Contact Persons in both CRM and ECC and replicate them vice versa, however, we want to create Sold-To-Party from ECC and replicate it to CRM.
I am aware that contact persons do not have any specific account group.
I am not sure how the above will work.
Please advice.
Thanks in advance.

HI Paul,
Are there any error Bdoc?If so please let us know the error.
If not
Check whether the mapping of the partner functions are set correctly
Path:IMG->CRM->BASIC FUNCTIONS-->PARTNER PROCESSING->DATA TRANSFER->DISTRIBUTION OF PARTNER FUNCTIONS FROM CRM TO SAPECC
BEFORE MAPPING CHECK THAT ,THE PARTNER FUNCTIONS EXISTS IN BOTH THE SYSTEMS.
Coming to sales areas check to that the org structure is consistent in both the sytems.
Regards,
Satish Mathala

NWIdM support with CRM Ecommerce b2b Contact Person

We are using NWIdM in CRM eCommerce B2B scenario. B2B Scenario uses BP:Contact Person and also uses customer hierarchy which is in CRM downloaded from ECC. Wanted to know if NWIdM supports Contact Person Business Partner and can assign Internet User role to contact person and allow me to assign the contact person to different customers in hierarchy?

Hello Dan
That is a nice option. You can achieve this requirement using Integration events also, but it require a huge web services development
1.Create the integration event on create / Update SR
2.Create a batch process to read that Integration event Queue,(Development)
3.Use the outcome of Queue to get the changes and IDs (Development)
4.Send the Automated mail by program (Development)
5.Delete the Queue.
Dinesh CRMIT

R/3 Contact person to CRM

Guys,
The contact person number in our R/3 46C system is different than the contact person number in CRM, i.e. 4567 (in R/3) is 500009876 (in CRM). How I can determine its corresponding number using ABAP based on the R/3 contact person #? Is this data kept in some tables?
thanks,
Yan.

Hi Yan,
R/3 contact persons get downloaded into CRM as individual business partner master records with a different number range. That's why those numbers doesn't get mapped to each other.
CRM stores the relation between CRM contact person and R/3 contact person in the table CRMM_BUT_CONTNO
Use CRM table BUT000 to get the GUID of the contact person. Use this GUID in the table CRMM_BUT_CONTNO to find the correct R/3 contact person
<b>Do not forget to reward if it helps,</b>
Regards,
Paul Kondaveeti

Contact Person - Mapping ECC-CRM

Hello,
Please suggest best practices of creating contact persons in CRM
Our scenario is existing customers and contact persons would be uploaded in ECC which need to be replicated in CRM
All new customers and contact persons would be entered in CRM only post golive.
User have multiple contact persons with different addresses for every corporate account in CRM
Thanks,
Satish

Hello ,
PIDE settings in ECC:
CRM--> ECC : B(Classification) - Z001 Ext Account Group of ECC
ECC-->CRM : 0001 Account Group - B(Classification) - 0001 - Ext No Range (ECC)
Z001 Account Group - B(Classification) -0002 - Int No Range (CRM)
Please suggest how to maintain Account group and number ranges for contact persons in ECC and CRM and PIDE settings for the contact person.
which classification need to be used in PIDE
Thanks,
Satish

Contact Person Integration for Vendor Master(ECC to CRM)

Hi,
Just wanted to know if Contact Persons in Vendor Master records in ERP are replicated in standard to CRM in the object VENDOR_MAIN. Dont seem to find any std. documents on this that says it should be replicated?. Any ideas?.
Thanks.
Example:
Go to Tx: xk01 in ERP and maintain a Contact person.Replicate to CRM.Vendor is created as an Organization but no relatonship is created to a Contact Person.Is this a std behaviour?.
Regards,
Praveen

Hi,
The answer as far as I've known so far is that this scenario is not available in standard.
An idea would be to use a new adapter object in CRM. (on a project basis.)
Regards,
Praveen

ERP Vendor UI / Contact Person

Hi Experts,
I'm having some doubts regarding the Vendor UI on MDG.
Is it possible to process contact person of a vendor on the ERP Vendor UI?
What is the best way to handle Contact person using ERP Vendor UI on MDG?
Someone already had this requirement?
Kind Regards
Fabiano Moraes

Yes, I have used XK02 with recording and it worked. In the recording actually as soon as we are in contact person screen enter ok code "WEIT" and you will get a new screen where you have to enter next available contact person number (which you need to get from KNVK table and map it there). This screen is not visible from any menu options so you have to use OK code to get into it.

How to avoid contact person deletion when partner function is assigned

Hi All.
I need your help for a contact person issue.
I'd like to avoid a contact person relationship to be deleted when this contact person is assigned to one or more partner functions for any customer's sales area. In ECC I can't delete a contact person that is been used as a partner function in customer's sales data (KNVP). The system shows message F2 189. But it seems not to be the same in CRM as I'm able to delete this contact person relationship despite he's been used as a customer's partner function. Furthermore, when the contact person is deleted in CRM, no upload to ECC occurs, I mean, the contact person is still "alive" in ECC and linked to the customer.
Thanks in advance for your help.

Thanks, Prasenjit.
Yes, we're using Web UI, so I'll try to check the partner function assignment as you told me.
No problem regarding the concepts of contact person deletion and contact person relationship deletion, I know the difference. What I meant was that you can delete a contact person relationship in CRM (not the contact person itself but the relationship) and this relationship is not deleted en ERP due to the fact that this contact person is used as a partner function in the customer sales area. It seems CRM and ERP are working in a different way, using different checks that can lead you to inconsistencies.
Kind regards,
André

BDoc Error - Specify Contact Person - BP Relationship.

Hi Experts,
I am having a BDoc with an error msg of "Specify Contact Person". I have checked the extended data of BDoc; it refers to a two BPs id and a Contact Person relationship. I have checked for the relationship between them; it exists.
I am trying to re-process the BDocs but still they remain in the same error stage.
Kindly suggest.
Thanks,
Chaudh.

Hi,
I have gone through your query.
I hope the error is "Specify the name of the Contact Person". If the direction of the replication is from CRM to ERP and you have not filled any of the name fields for contact person here in CRM, this error might occur. Because in ERP system the last name field is mandatory.
So you need to fill the Name fields here and check the Bdoc monitor.
Regards,
Venkat

Short Dump -Email on vendor Master data is same as of contact person(CRM_IC

Hi Guru's
I am working CRM IC Webclient, A short Dump is generated when the e-mail address ( Remittance) on the vendor Master record in the CRM is the same as on the contact partner
Error
1) An error occured during event processing in view BupasearchB2B.htm
> CL_CRM_BOL_ENTITY>GET_PROPERTY has the invalid value BP_GUID
steps for Reconstruction
1) maintain the same email address on the vendor(remittance)master record is same as on the contact person
2) When such email address is searched to identify the client in (IC Webclient)it dumps
Could any one suggested me on this.
Thanks in Advance
regards
Ravipati
Edited by: Ravipati on Sep 23, 2008 7:56 PM

Hi,
contact partners are a special feature of IS Retail.
In the standard R/3 it is not possible to use the retail functionalities. See Note 309659
You have to maintain all your contact persons under different partner roles :o(
br,Gabor
But! Retail is a part of the standard R/3 system, with a modification it would be possible to activate the retail functionality. This is in the function 'SYSTEM_SWITCH_GET'.
This function will called in the program SAPMF02K -> form RETAIL_OR_STANDARD

Contact Person Replication (Different IDs CRM vs ERP)

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