Contact sheet in elements 12

I was using elements 12 to make a contact sheet, it worked at first but now I get an error "Could not complete the Contact Sheet II command because of a program error."I have followed instructions for preferences does anyone have any other ideas?

Are you using the mac version or the windows version? It's very different between the two. On a mac you must be in the editor in expert mode to create a contact sheet, which you do by going to File>Contact Sheet II. If it's grayed out, you probably need to click the word Expert at the top of the editor window.
99jon has been giving you the windows directions. The red and green buttons you mention usually only appear in the editor and you need to be in the organizer in windows.

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    Date
    Caption
    Filename
    under the Print dialog's "4" and even a page number if you have more than 1 page. But, I am not seeing
    where you are going to get a title for each of the contact sheets.
    Any questions or need clarification, please do not hesitate to ask.
    You can get into the Elements Organizer 13/13.1 from the Welcome Screen or by clicking on the Organizer Tab
    at the bottom of the Expert workspace in the Premiere Elements 13/13.1 Editor.
    Please let us know if we have targeted your quesiton..
    Thank you.
    ATR

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