Contacted bt about IP Profile problem...

Hi, i've a few months ago my ip profile dropped from around 60mb down to around 29mb. I left it a few weeks to see if it would go back up on it's own but it didn't so i used the help desk web form to report the problem and got a generic response back (case number below) advising disabling anti virus etc.. however my ip profile magically increased to 38mb which made me think that tech support had unstuck my profile and it would begin increasing. That was 2 weeks ago and it hasn't changed since still 38mb, my problem is i'm paying for infinity 2 and was getting infinity 2 speeds now i may as well downgrade to infinty 1 as it looks like 38mb is now my limit. What are my options? Would a forum mod be able to help me?
Thanks   
Web form ref number.
Thank you for your e-mail dated 20th Oct 2012. It has been logged under the e-mail reference number VOL012-69393288609.

I know about DLM and i appreciate what your saying however 4 months seems a long time to test line stability and there didn't seem to be any reason for the original drop plus it seems a bit coincidental that the only time my line had any increase was the day i received a reply from tech support. If my line is no longer stable enough to support higher than 40mb i need to know so i can downgrade to infinity 1 which is cheaper.    

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