Contacting Adobe Directly for Support Questions

Does anyone have an email address for direct Adobe Lightroom Support? The web site seems designed to prevent such contact at all costs.

I found an answer in a previous post, but here is a related question: Does anyone know of reliable so
ftware that can convert a gif to a jpeg? In batches? My original issue is that Lightroom does not see gif files.

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I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email add

I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email address?@@

The short and direct answer to your question about catalogs on a network drive is that you can't do that. The catalog must reside on a local drive.
Here is a link to a list of telephone numbers. Choose one that is appropriate:
Adobe Connect Support phone numbers

How can I contact Adobe concerning unresponsive support personnel and poor support?

I have Cloud and am having problems with several components. I have contacted support starting Sept 24, following up with several updates to the ticket and spent another 2+ hours yesterday only to be told I would be contacted by the supervisor and engineers today. Of course there was no return cal. There was no return call as promissed on the 24th either. How can I contact someone to get these problems resolved? Help and support is neither help or support. Total time spent to date on these problems with no resolution; 7+.

If clicking on the link http://forums.adobe.com/community/photoshop/general is not working copy it and try pasting it into a new browser tab or window. This is what you should see:

Creative Cloud Packager unable to contact Adobe server for the last two days

I know you had an outage on Wednesday as confirmed by Adobe support. I checked Creative Cloud Status and I see "Creative Cloud is operating normally". I have verified that our Internet connection is OK.
I have been trying to build the cloud install but I get the error "There seems to be a problem connecting to the Adobe servers please try again". The problem has been intermittent but this morning it is constant. How many time does the packager have to check in during the build process? When I do not get this error I have seen it get to the end of the package build then error out and delete all the files it created.
When is this going to be finally resolved? You force us to use this packager instead of standard installation practices which is bad enough. Extended outages like this are annoying to say the least.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How to you contact Adobe directly - Phone# or email

Thanks

Hello,
Try check your plugins:
*[http://www.mozilla.org/en-US/plugincheck/ Plugin check]
Verify if this happens after you clear your recent history:
*[https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history Clear recent history]
Also try turn off the hardware acceleration:
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

How do you contact Adobe PS Elements Support?

Does anyone know how to contact Elements support besides Forum?

I’ve been unable send pictures from my photoshop elements 13 in email in a useful form.
It sends my photos In alpha numerical code and will not allow adding subject or message.

Need a contact tel number for adobe customer service

This is the 4th time I am typing. Everytime I ask a question and try to submit it takes you to a new dicussion box. Need help with ADE. How do I contact adobe directly?

vitprod
I have just answered your project deletion question
How to delete all projects and accompanied files from Adobe Premiere Elements 13
Does the complicated issue eluded to in the thread in which we are now go beyond the project deletion question in the
other thread?
We would be glad for the opportunity to try to help you resolve any technical aspects of your Premiere Elements workflows
in your thread(s) in this forum. .
ATR

Need to contact adobe about flash player

Can't seem to find any way of contacting adobe directly, anyone have a support link directly to them or is there a mod that can contact me please? I already attempted a thread about my issue but I'm not seeming to get any hits or replies on it. NEED HELP!!!

Samsing was just "Passing the buck". Adobe can't and won't do anything about it because Android (not Adobe) droped ALL support of Flash last Summer (June 2012). Adobe is no longer putting time and money into developing Flash for an OS that's incompatible with it.
The following is from a chat I had with Samsung Support (07/31/2013) regarding this:
"Beginning August 15, 2012 we will use the configuration settings in the Google Play Store to limit continued access to Flash Player updates to only those devices that have Flash Player already installed. Devices that do not have Flash Player already installed are increasingly likely to be incompatible with Flash Player and will no longer be able to install it from the Google Play Store after August 15th, 2012."
Android recommends "Dolphin" as the preferred browser to view Flash content with Android mobile devices.

I cant remmber my answers for my questions

i dont remmber my answers and i dont know the other email that u send the answers too.....?

Apple ID Security Questions??
On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

Trying to contact adobe (Photoshop exchange)

I am trying to contact adobe about an exchange question, I started a thread but after a month ago I got no reply:
http://forums.adobe.com/thread/766963?tstart=0
Maybe since this forum category is more active I can get a reply here? Or maybe someone from Adobe sees it and cares to reply.
Of course I also sent the question through the contact page, no reply so far.

Hi,
The email is still live and active, we aren't sure why you are getting an error reported back.
I did get a fairly quick description of Marketplace vs. Exchange. The Marketplace is where information about solutions related to Photoshop can be 'published' including books, DVD, training, events, etc. It doesn't provide an upload service, but relies on the 'publishers' download site. Exchange does provide upload and direct download, and is more limited to things that one would use to extend the Ps application (brushes, presets, etc.).
Does this help explain the differences?
regards,
steve

What's your opinion on people contacting you directly?

I know this doesn't apply to everyone here, but everyone can feel free to share their opinion.
Since I have provided a few answers in the forum for Business Workflow, and have contact e-mail in my "business card" some SDN users take the opportunity to send me private e-mail asking for advice. There are two situations;
1) a person has posted a question which I have replied to, and the person sends me an e-mail with screenshots (heck, I don't feel confident about how to post those in SDN either)
2) a person sends the questions in private e-mail without having posted the question in SDN
I find situations of type 1) are not too bad, although I still think it is the wrong approach as everyone else gets lost in the discussion. I have only experienced this once, and I then replied in SDN where I also tried to explain what the screen shots showed.
Situations 2) are in my opinion a real disrespect for the ideas behind SDN, my spare time, and/or my employment situation. All such e-mails are consequently answered without providing any help, telling the person to post the question in SDN. (Note: "All" are not hundreds, but I think I have to start using both hands to count them now - and that's during less than a year.)
There are two things I would like to know your opinions on:
1) Would a normal person (i.e. you) cater to such a request (the second kind) in private e-mail?
2) How strongly should I tell these people that they have crossed a line that shouldn't be crossed. Is the following going too far?
<i>> Quoting Full Name <[email protected]>:
> Please allow me to contact you directly with some questions
> [SDN-relevant text/question snipped]
>
No, as everyone who asks this receives as answer. If you have a question, post it on SDN. Not so everyone can see what you are asking about, but so everyone can find this solution. Besides, I probably visit SDN more frequently than my private e-mail inbox, and there are other people who can answer the question, so you will get a solution more quickly. Ordinarily I wouldn't have checked it until this weekend now that I am travelling, but since I had to look for some other e-mail I discovered this.
If you want a private advisor, you'll have to contact my company to hire me. That's the deal of SDN - free advice, but only in public.
Kjetil Kilhavn</i>
Happy hacking, and let the Debate begin!

Yep, agree.
I provide my e-mail address in my business cards for three reasons:
1. Personal/private messages
2. Professional messages that should not be public
3. It's the only form of advertising allowed on SDN
The response I usually give people for asking for help offline varies.
Sometimes I respond with questions of my own: could they give me a more detailed spec, how many days of my time they would like, and whether I can work from home as this would affect my rate.
Most of the time however, I have a standard reply handy:
<i>I would like to help but I would prefer this via SDN. This has a number of benefits for both of us:
1. By posting on SDN we help anyone that has the same questions as you
2. By asking questions on SDN you have access to more knowledge than just asking one person.
3. I don't always have time - on SDN there are hundreds of people who can answer your questions so you are likely to get a quicker answer.
There are already a lot of resources out there - far more than I could write about in a whole week, I would suggest going through the excellent workflow tutorials in the SAP help, and looking through the Wiki FAQ https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/businessProcessManagement&
When you have questions, feel free to ask on SDN. But also remember that better questions get better answers, so use the rules of engagement to help you ask better qestions:
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement&</i>
Cheers,
Mike

C Cloud now says download error - retry or contact Adobe

I have downloaded C Cloud on Macbook Pro.
Have downloaded trial Photoshop and Illustrator - all fine - work okay.
Need to add trial of In Design now.
C Cloud pop up box says there is a download error - retry or contact Adobe.
Can't find anywhere to contact Adobe direct???
Live Person/online chat???
I need to load this trial asap, can anyone help please?
Thanks.

This is an open forum, not Adobe support
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
And, there´s no place in My Adobe for direct cancelling a subscription?
Thanks,
Ricardo

UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.

Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.

Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Contacting Adobe Directly for Support Questions

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