Contacting Apple - ipod nano replacement

Hi
Can anyone provide the best and hopefully quickest way for me to contact Apple with respect to my 1g nano replacement.  UPS have tried to deliver the new one today, but there will be no-one home all of this week so I need to get the address changed.  UPS have been given strict instructions as to who they can deliver to, so I have been told to contact apple, but I am trying to avoid sitting on a phone for an hour! (I am based in the UK by the way)
Thanks
Tim

You can contact Apple in the UK using the Express Lane or call them at (44) 0844 209 0611.
Best of luck.

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